Insulation4less Anmeldelser 

Genuine Celotex insulation boards arrived the next day, cheapest online for the boards, delivery was the main price but still less overall than elsewhere. I asked for next day delivery which arrived in a City Sprint van so no worries about "could be a 26 ton lorry". The only confusing thing was the checkout which didn't offer next day (although the website said it was eligible). I asked the AI phone bot to transfer me to a real person, who sorted it out with an email link to pay the next day surcharge done over the phone. However due to the speed of delivery, price, genuine materials and (eventually) a v helpful real person Shirley Moloney, I have given 5*

Customer service was fabulous when arranging delivery. The price was brilliant. The delivery driver was very helpful.

Ordered a consignment of cellotex from Insulation4less and had need to modify my order. Siobhan, calmly, professionally & efficiently dealt with my order revisions (and with the most wonderful Irish acent, one could listening to all day and never tire of!)
Best value for cellotex I could find online, backed up with top notch service and aftersales service. My order arrived exactly when it was scheduled to and in perfect condiction. Many thanks.

Insulation4less have provided me with quality material and delivered on time. Prices are very reasonable. Would highly recommend them to any of my friends starting a renovation.

I had a very big project requiring 3700 EcoSlate roof tiles .
I searched the internet and contacted 3 random companies, considering the spend was over £10000 I would have expected a good response. Well I was disappointed only Insulation4 less responded within 24 hours and the support never left .they doubled checked my calculations. I placed the order It arrived swiftly and the product was fantastic..they made a difficult Job that little bit easier.Thank you .

Great service delivered as expected at a good price

Great Service, swift delivery and remarkable value!
Thank you!

Ordered from this company for the first time and received part wrong order, one email and everything was sorted asap. Fantastic service.

So they reply apologise say they will remove the listing for the non existent product- but again they fail to do this - so others can place orders for something that they know they can’t supply and take your money - be warned - you can’t trust them

Reply to Insulation4Less:
Your response is a disgrace and completely twists the facts. The delay had nothing to do with me — it was entirely caused by your incompetent refund process and poor communication. You asked for separate bank details instead of refunding to my payment card, which I provided immediately. Then you went silent for two weeks, ignoring every email, until I chased you again — only then did you suddenly claim you needed an IBAN because you’re not UK-based.

I sent it straight away, yet you still did nothing until I chased you daily for weeks after that. The refund took over a month — an appalling delay for money that was rightfully mine. Blaming me is shameless. Own your failures and stop misleading customers. Your so-called apology is nothing more than PR damage control. I stand by every word of my review.

Update:
For clarity, your response is not accurate. I have the full email trail proving I provided all requested details promptly and then had to chase repeatedly while you failed to respond for weeks. The refund was only issued after almost a month of daily follow-ups.

I’ll be sending all of these emails to Trustpilot for review so the facts can be verified directly. Once that’s done, I’ll post a full description of the entire timeline here for clarity — so readers can see exactly what really happened. The evidence speaks for itself.

Delivered quickly and kept informed throughout the process, really good quality insulation and at a good cost..

Good price, delivered, exactly what I ordered. No issues

Delivered quickly and well packaged placed as close as they could to where I wanted it. No problems ( I never rate 5 unless over and above)

Reasonable price, delivered promptly by a helpful and polite guy. Many thanks

Website and ordering straight forward. I had to contact there office as I needed to change the delivery address, this was no problem or drama.
Would recommend using this company.

Excelent communication at all time. Quick delivery amd very competitive prices. I will use it again.

Excellent range of products and available at unbeatable prices. Customer service is also top notch. I dealt with Emmet in the sales team who was always on hand to answer any questions. Highly recommend Insulation4Less.

Very good customer service who promptly responded to questions regarding delivery dates. Insulation and plasterboard arrived on the scheduled date and the delivery driver unloaded items in an efficient and professional manner using the vehicles forklift. The driver was polite and extremely helpful.

Excellent service. Good value in comparison to other suppliers and the insulation was delivered in a matter of days. Can’t grumble and would definitely use again.