House Decor Interiors Anmeldelser 

164
TrustScore 5 ud af 5

4,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

This is my third time returning to order from House Decor Interiors over the last 10 years and each time they have gone above and beyond to assist me! The blinds are beautifully made and I’m super ple... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Blind bought as a gift for new baby’s room. Sample service was prompt and provided a sample large enough to match colours. Phoned to gain estimate of completion - Joanne was extremely helpful and emai... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Very easy ordering and prompt delivery. The fabric ordered was also very competativly priced. I was kept informed about the package delivery and a small Q I had was dealt with by customer service wh... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Amazing experience! We bought two large blinds a few years ago that needed repairing as the control units were no longer working effectively. We were advised to send them back in so they could be prop... Se mere

Virksomhedsoplysninger

  1. Gardinproducent og -leverandør
  2. Persiennebutik
  3. Stofbutik
  4. Indretningsarkitekt
  5. Tapetbutik

Skrevet af virksomheden

Online Retailer for Designer Fabrics and Wallpapers. In-house Workroom for Made to Measure Curtains and Roman Blinds. We offer measuring guides and room ideas for home decor inspiration. Tailor-made quotations available via the website or email.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

164 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,8

Alle anmeldelser

(164)

10 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Lovely cushions

After having a chair recovered by a local company, Home Decors sourced the matching fabric and made up a pair of cushions for me. The cushions are beautifully made and filled. The delivery company they use also deserve a mention.

30. april 2024
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Besvarelse fra House Decor Interiors

Thank you for your kind words and 5* Review! APC are a great delivery company. Kind Regards, Joanne

Bedømt til 5 ud af 5 stjerner

Excellent experience

I am delighted with the roman blind, ordered for kitchen window. Excellent service from start to finish. Kept well informed of order’s progress and delivery. Delivered on time, very well packaged. Was a little nervous not having used the company before but a lovely quality blind that I am delighted with.

24. april 2024
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Besvarelse fra House Decor Interiors

Thank you for your kind words and 4* Review! It is much appreciated. Kind Regards, Joanne @ HDI

Bedømt til 5 ud af 5 stjerner

An excellent experience

Such an excellent experience. Fantastic selection of fabrics with amazing and responsive staff who care about getting your order right. I could not recommend more highly.

21. marts 2024
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Besvarelse fra House Decor Interiors

Thank you for your 5* review and kind words. They are much appreciated and I'm glad you are happy with your order. Kind Regards, Joanne

Bedømt til 5 ud af 5 stjerner

Excellent service and a quality product

Excellent communication throughout and a beautifully crafted pair of curtains, exactly as specified. Highly recommended!

15. marts 2024
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Besvarelse fra House Decor Interiors

Thank you for your kind words and 5* Review! We absolutely loved working with the Jane Churchill Asta Fabric. Kind Regards, Joanne

Bedømt til 5 ud af 5 stjerner

Fabulous, well-made curtains

My new curtains are amazing - completely delighted with them. Joanne @ House Decor Interiors was super helpful when I was ordering them, and when I followed up to check on progress, and the delivery service was excellent. Huge thank you! 😍

29. februar 2024
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Besvarelse fra House Decor Interiors

Thank you for your kind words and 5* Review! It is much appreciated and I will certainly pass your thanks onto our workroom. Kind Regards, Joanne

Bedømt til 5 ud af 5 stjerner

Excellent quality made to measure curtains

I was initially sceptical about using an online company to make our full length livingroom curtains, after reading some good reviews I decided to go ahead.
I cannot fault House Decor Interiors, from start to finish they provided excellent communication. The curtains are lovely, really well made and perfect length. They arrived beautifully packaged and had no creases at all.
All for a fraction of the price we were quoted from a couple of shops, I highly recommend them.

24. februar 2024
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Besvarelse fra House Decor Interiors

Thank you for your kind words and 5* Review! It was lovely speaking with you and look forward to your next order. Kind Regards, Joanne

Bedømt til 1 ud af 5 stjerner

Disappointing experience

Disappointing experience. I ordered fabric and lining and was then told that my fabric was out of stock. I was given options (accept two smaller pieces of fabric or wait for stock, initially a week, which quickly became a further 6 weeks) these did not suit me so I cancelled. I said I was still happy to accept the lining (bear in mind I was told this had already been cut so really I felt like I was doing them a favour by not cancelling altogether) as a result I am now being charged postage costs due to my order now falling below the free delivery threshold. I asked if that could be reconsidered but was told no. They seemed surprised that I assumed that being able to place an order on their website suggested to me that an item was actually in stock. I was told that in the future I should call to check that something is actually available before I place an order.
The delivery charge feels unfair and short sighted to me, but House Decor don’t see my issue at all.

27. februar 2024
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Besvarelse fra House Decor Interiors

We appreciate all feedback from our customers and apologise that our need to cover delivery charges overshadowed the customer service you received. We do not show stock levels on our website as these are constantly changing and we do not want to show inaccurate information. Kind Regards, Joanne

Bedømt til 5 ud af 5 stjerner

Kept informed about possible delay…

Kept informed about possible delay which didn’t happen so got delivery within a couple of days
Wife really pleased with wallpaper.

23. februar 2024
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Besvarelse fra House Decor Interiors

Thank you for your 5* Review and kind words, glad to hear the wallpaper arrived promptly. Kind Regards, Joanne

Bedømt til 5 ud af 5 stjerner

Curtains for living room bay window

I ordered curtains to be made up for a bay window. Joanne in the office was so helpful with my questions about measuring for them as I was a bit anxious about getting it right.
My curtains are now here just 3 weeks from my order date. They were well packaged and arrived without creasing. The courier service was efficient and kept me informed about the delivery time.
The curtains are beautifully made with great attention to detail and the pattern was very carefully matched when joining the lengths for the wide curtains. They look lovely.
I’m very happy with the company. The whole process from placing the order to receiving the curtains was very easy and efficient and I would recommend them.

21. februar 2024
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Besvarelse fra House Decor Interiors

Thank you for your kind words and call earlier, it is much appreciated. I have bought the workroom some lovely biscuits as a token of your appreciation. Kind Regards, Joanne

Bedømt til 5 ud af 5 stjerner

Brilliant company

Brilliant company, and cheapest price I found for what I wanted by a long way.

19. februar 2024
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Besvarelse fra House Decor Interiors

Thank you for your kind words and 5* Review! The wallpaper looks fantastic. Kind Regards, Joanne @ HDI

Bedømt til 5 ud af 5 stjerner

Great communications from when order…

Great communications from when order was placed, progress of order and delivery. Superbly custom made curtains, really really pleased.

15. februar 2024
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Besvarelse fra House Decor Interiors

Thank you for your 5* review and kind words. I have also passed your thanks onto our workroom. Kind Regards, Joanne @ HDI

Bedømt til 5 ud af 5 stjerner

Great workmanship

This was the first time I had used this company. Joanne was always helpful and the two sets of curtains I received were beautifully made. I have already submitted an order for another pair of curtains.

26. januar 2024
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Besvarelse fra House Decor Interiors

Thank you for your 5* review and kind words. It is always a pleasure to hear from you. Kind Regards, Joanne @ HDI

Bedømt til 1 ud af 5 stjerner

Awful experience

Ordered some fabric and after a week it hadnt arrived. So i got in touch (no one bothered to communicate with me) to find out the order wasn’t even on its way and they were waiting to hear from their supplier. They didnt have the common sense to tell me it was delayed and i had to find out by chasing myself and it was beyond the promised due date by this point, so that certainly isnt sorting something out ASAP! Asked for a postage refund due to the inconvenience and was told no - Probably the only company who wouldn’t offer it in the first place, let alone say no when asked. AVOID, not a customer centric business AT ALL. Awful from start to finish.

6. februar 2024
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Besvarelse fra House Decor Interiors

Thank you for your feedback, I'm sorry that your experience was not as expected. We would never send damaged fabric and tried to resolve this for you ASAP. The order was cancelled and refunded at your request. Kind Regards, Joanne

Bedømt til 4 ud af 5 stjerner

Curtains are really well made

Curtains are really well made. Price was excellent and delivered by date given at start of order. My only slight niggle was having to ask for progress. Would be useful to keep people informed if everything is on track, or not!

1. februar 2024
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Besvarelse fra House Decor Interiors

Thank you for your kind words and patience with the delivery of your order. Kind Regards Joanne @ HDI

Bedømt til 5 ud af 5 stjerner

Customer Service Excellent

The customer service provided by this company is second to none. I needed assistance with my wallpaper order as we were unsure of exactly how many rolls were needed. The advice and help given was brilliant. I would highly recommend this company to anyone. Also the wallpaper ordered was cheaper here than other home decor companies so win, win. Thank you Home Decor Interiors :-)

25. januar 2024
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Besvarelse fra House Decor Interiors

Thank you for your kind words and 5* Review! Glad we could help with the wallpaper calculation. Joanne @ HDI

Bedømt til 5 ud af 5 stjerner

It was nice to have a talk

I contacted this company and had lovely experience of talking with the company’s employees. Very friendly and welcoming people who are ready to help in any matter. I recommend this company to everyone for cooperation.

25. januar 2024
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Besvarelse fra House Decor Interiors

Thank you for the 5* Review and kind words. Much appreciated. Joanne @ HDI

Bedømt til 5 ud af 5 stjerner

It's not an easy task to get the…

It's not an easy task to get the estimation of the number of wallpaper right, it’s even more difficult when you need to cover challenge areas such as high ceiling walls around the staircase and hallways. Even the professional decorators got it wrong this time. We ended up 8 rolls of wallpaper short in one design and 1 roll in another design. I contacted Joanne who responded promptly and waved her magic wand, the wallpapers magically appeared at the front door when we woke up in a very early morning. The renovation has been beautifully completed just Tim time for Christmas - one day before Christmas Eve. My husband and I are so happy and grateful for Joanne’s help that we are going to order more wallpaper from House Decor Interiors for the guest room. Their service is highly recommended.

22. december 2023
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Besvarelse fra House Decor Interiors

Hello, Thank you for your kind words and 5* Review! It is much appreciated. We do have a reservation service for additional rolls if you are unsure of the quantity. Kind Regards, Joanne

Bedømt til 1 ud af 5 stjerner

Beware of this company and their unfair returns policy and unrealistic approach to reserving wallpaper

I have never come across a company who will not accept returns of unused, unopened wallpaper! Any reputable business would do so, however this company provide a measuring tool to tell you how much you need…insult you to say maybe you should have contacted a professional to work this out when you complain that the tool overcalculated the requirements and then they refuse any returns! This is clearly disproportionally advantageous to them. When questioned they suggest that you should have not relied on their tool and instead ‘reserved’ potentially required additional rolls…I’ve never known anyone partially paper a room and then revisit it due to potential stretching/shrinking…a completely non sensical ‘service’. You will be met with a wall of ‘it’s in our terms and conditions’ very disingenuous and very unhelpful!

14. december 2023
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Besvarelse fra House Decor Interiors

Hello. Our Returns Policy and Terms & Conditions are available to view online before/during/after an order is placed and we are available to discuss queries at any stage of an order. The wallpaper calculator is available as an estimate and a reservation service is available for additional rolls. Kind Regards, Joanne

Bedømt til 5 ud af 5 stjerner

1st time purchase

Joanne patiently answered all our questions before we committed to our purchase. The curtains arrived today (well packaged) and we were able to hang them straight on to our track.The quality of the workmanship is fantastic and we will be ordering again shortly.

14. december 2023
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Besvarelse fra House Decor Interiors

Thank you for your 5* Review and kind words, they are much appreciated. We look forward to hearing from you soon. Joanne @ HDI

Bedømt til 4 ud af 5 stjerner

Well-made curtains

The curtains were really well made and the colours of the Limosa fabric were rich and vibrant. The whole process took around 5 weeks from ordering to delivery, which was longer than I had expected but worth the wait.

12. december 2023
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Besvarelse fra House Decor Interiors

Thank you for your kind words and review, it is much appreciated. At the time your order was placed we were working on a guaranteed pre-Christmas delivery rather than our standard 3-4 week. Thank you for your patience and understanding.

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