The whole precoess is a shambles......I booked afternoon tea via Red Letter Days and was told by Hospitality Line that they could not send tickets out for 4 or 5 days! This seems ridiculous, when I c... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Due to unexpected sudden illness I had to cancel an important booking at very short notice. I was very lucky to have Dave deal with my request to reschedule if at all possible. He responded swiftl... Se mere
I had tried on the off-chance for a last minute booking, expecting to find it probably couldn't be sorted, but Robyn Cooper-Craig got it all done within the hour. Excellent customer service, thanks s... Se mere
Katie Goodhew provided exceptional customer service! Her responses were always prompt and she even took the time to contact me via phone to explain what was happening with our tickets. It’s so nice... Se mere
4,5
Fremragende
158 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
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I can confirm the top-notch customer…
I can confirm the top-notch customer services provided by Dee Mallet who helped me change my booking at the last minute. Thank you Dee for your great help!
20. juni 2025
Uopfordret anmeldelse
Dee Mallett the legend!
had the pleasure of dealing with Dee Mallett! Who was very helpful. I was expecting to get a response in 3 working days lol but got it before 9am! Very pleased. Thank you
18. juni 2025
Uopfordret anmeldelse
I thought l had lost out on an…
I thought l had lost out on an experience day voucher, as it had run to limit on the time constraints…………… the system wouldn’t allow me to re apply for a different date. I got an incredibly quick response from Hospitality line
The team at Hospitality line were highly professional.special thanks to Dee Mallet
12. juni 2025
Uopfordret anmeldelse
Dee was really helpful and informative.
12. juni 2025
Uopfordret anmeldelse
I experienced exceptional service and…
I experienced exceptional service and dealt with helpful/professional staff members
20. maj 2025
Uopfordret anmeldelse
Excellent Customer Service
I would just like to say how extremely helpful and compassionate Dee Mallet is. I contacted Hospitality Line to ask if I could change a booking because of extreme circumstances. Dee contacted the venue personally and explained our situation and managed to get our booking amended. Thank you so much Dee, your Customer Service in this situation was above and beyond! You are a credit to your Company
16. maj 2025
Uopfordret anmeldelse
Dee, customer service, special thanks
Like others we were unable to book a trip to RHS Wisley using the voucher online (booking portal issue) and Dee Mallett was extremely helpful, sorting it out and sending us an electronic entrance voucher very quickly. We now look forward to our trip in a couple of weeks.
16. maj 2025
Uopfordret anmeldelse
Great service
I had a booking for the Windsor Castle & cream tea experience but because of a long awaited hospital appointment, we had to cancel at short notice. We expected to have to forgo the experience but thanks to Dee Mallett we were able to change to another date! Fantastic service. Thanks.
13. maj 2025
Uopfordret anmeldelse
Professional & Prompt service
Unfortunately due to my husband contacting Covid we was unable to attend our planned visit to Lift 109 & Cinnamon Tree.
I contacted both immediately and was assisted by Dee Mallett who was exceptional with a quick prompt & professional service
She went beyond being helpful & kept us in touch all the way through with helpful assistance.
25. april 2025
Uopfordret anmeldelse
Absolutely amazing staff helpful in…
Absolutely amazing staff helpful in changing my booking around and providing information.
Thank you
8. april 2025
Uopfordret anmeldelse
Dee was so helpful in helping me sort…
Dee was so helpful in helping me sort out everything as I hate to change a date . Thank you so much .
24. marts 2025
Uopfordret anmeldelse
Katie Goodhew thank you so much for…
Katie Goodhew thank you so much for your time effort consideration and kindness in sorting out the problems incurred by Virgin experiences .
I absolutely would recommend yourself for promotion since your customer service goes above and beyond . Thank you for all your help and follow up phone calls to ensure everything went as it should .
Amanda Cruse
18. oktober 2024
Uopfordret anmeldelse
Dee provided exceptional customer care
After a booking issue for a gift event, I emailed customer service.
Dee went above and beyond to make sure my needs were met. Dee was extremely considerate and did everything within her power.
Thank you very much for a joyess experience!
James
13. januar 2025
Uopfordret anmeldelse
Great customer service with Hospitality…
Great customer service with Hospitality Line! Dee went out of her way to secure additional tickets for the date I wanted to use my voucher, and was extremely helpful with the whole booking process after I had struggled to use the online server because it kept on glitching. She was very prompt at replying and went above and beyond to ensure I could use my voucher for dates that suited me, which were not initially available. Thanks so much for the help and I can't wait for the event now :)
10. januar 2025
Uopfordret anmeldelse
AMAZING TEAM!
AMAZING!!! I RECOMMEND Dee Mallett! I had an issue with my booking and Dee went above and beyond to help and sort this issue out in very quick succession! Thank you so much you are amazing!!!!!
1. januar 2025
Uopfordret anmeldelse
Very prompt in returning email
Very prompt in returning email. Extremely patient and helpful with the re-booking my trip to Harry Potter studios!
13. december 2024
Uopfordret anmeldelse
Katie was a great help!
I was initially told my booking request couldn't be accommodated due to short notice. However, Katie quickly and kindly resolved the issue for me. She exceeded my expectations by finding a solution and ensuring I could still book the experience. I am very grateful for her assistance.
11. december 2024
Uopfordret anmeldelse
Big thank you to Dee Mallett who…
Big thank you to Dee Mallett who assisted me in rescheduling my booking for the Warner Bros Studious. Otherwise I would have had to miss it!
25. november 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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