Everyone at the Homesealed team have gone above and beyond to make sure our experience is stress free. Ryan who came initially to sell us the windows was so knowledgeable and friendly. He spoke... Se mere
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Se, hvad kunderne siger
Would not trust this company att all. Called my elderly mum who arranged a visut to my mums home to talk about having front and back door replaced. Got my mun to take out a loan of over £6000 for 2 pv... Se mere
Had a minor bump to begin with as figures were slightly wrong but service since has been great. Lots of choices available, easily explained and then didn’t have to wait long for installation. The ins... Se mere
Virksomheden har svaret
We had 12 windows installed in May last year. Eddie and his team were fantastic. They completed the job in one day and the clean up afterwards was immaculate. One of our windows subsequently became fa... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Home sealed Scotland we take installing quality products seriously, so much so all our doors and windows come with an extensive, easily transferable 10 year guarantee.
Kontaktoplysninger
2 Rennie Place, East Kilbride, Glasgow, G74 5HD, Glasgow, Storbritannien
- 0141 266 0032
- customerservices@homesealed.co.uk
- www.homesealed.co.uk
4,3
Fremragende
642 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 42 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Got 2=windows replaced very happy with…
Got 2=windows replaced very happy with windows. Installation team were very professional even tidying up to a high standard before leaving
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Donald, thank you so much for taking time to leave your positive review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. Welcome to the Homesealed Family .
Many Thanks
Michael
Customer Care Team
Do not do business with this company
Done an online form to see if we could qualify for a discount on some new windows. Someone came out the following night and gave a whole sales pitch for a good hour and half. I thought this would just be a 10 minute situation with someone looking at our windows and telling us how much we could get towards a discount.
Was quoted over 4k for two windows which at first didn't seem too bad as we had never done anything like this before but after talking with family we were told that it was far too much and we could get the whole house done for a price like that.
We paid a £399 'admin fee' but decided against it and requested a refund. We waited 5 days to be contacted about said refund and was told we would have to someone come out to sign forms to get the money back. Turns out the manager was sent out to us to get us to stay with them and was offered 2k for the whole place to be done after saying no twice to 2k for the two windows then 2k for the whole place.
Also calling from No caller ID at multiple times a day as well as phoning from mobile numbers. They have phoned me twice already since cancelling once thinking I was enquiring again and second was the sales guy asking to come round again.
Absolutely ridiculous customer service and no communication between anyone in any department.
5. februar 2026
Uopfordret anmeldelse
Excellent service and quality.
Excellent service and quality.
Team worked well together and did not invade our privacy at all.
From start to finish all went straight forward with friendly staff both in office and working team.
I will recommend this company to anyone looking for double glazing .
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi William, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Great service from start to finish and…
Great service from start to finish and the installers were friendly and take a lot pride in their work, completely transformed our house with beautiful windows and kept the place really clean after they left. Couldn’t have asked for better!
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Andreas, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Was very satisfied with windows fitters…
Was very satisfied with windows fitters were great done a great job standard of work was perfect very satisfied. My name Patricia Brown
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Patricia, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
New double glazing windows
Had new double glazing windows installed at my home in Govan and I’m very satisfied with the work. The job was completed to a high standard, everything was left neat and tidy, and the windows have made a noticeable difference. Would definitely recommend.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi David, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Besvarelse fra Homesealed
Hi Robert, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
New double glazing windows fitted in…
New double glazing windows fitted in Bishopbriggs and I’m delighted with the results. The whole process was straightforward and stress-free, and the final finish looks excellent. Would definitely recommend to others
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Bleu, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Really happy with the double glazing…
Really happy with the double glazing work done at my home in Coatbridge. The quality of the windows is brilliant and the installation was carried out quickly and professionally. Great value for money.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Lauren, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
New Windows
Had my old windows replaced with new double glazing in Motherwell and I’m very pleased. The team were friendly, efficient, and did a great job. Everything was finished exactly as promised
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi there, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Double glazing windows fitted at my…
Double glazing windows fitted at my property in Rutherglen and I’m very happy with the work. The installers were punctual and tidy, and the finished result has really improved the look of the house.
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Lisa, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Had new double glazing fitted in…
Had new double glazing fitted in Clydebank and I’m delighted with the outcome. Everything was explained clearly, the fitting was done efficiently, and the windows look fantastic. A very professional service
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Catherine, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Had new double glazing windows fitted…
Had new double glazing windows fitted at my property in the West End of Glasgow and I’m really happy with the job. The work was done to a high standard, everything was left tidy, and the windows have made a huge difference already. Would definitely recommend
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Jamie, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Roof completed in 2 days. Great job.
Great communication from the roofers. Called to arrange to look in loft. New roof was completed in 2 days. I am absolutely delighted with the work. Looks absolutely amazing.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Angela, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Superb experience
Had my windows replaced. The entire experience was amazing, from the sales team, fitters and office staff, everyone was very professional and the complete job was brilliant. Would recommend them to anyone.
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
The replacement of the door was carried…
The replacement of the door was carried out in a highly professional manner by two experienced and pleasent tradesmen with no damage to the surrounding structure.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Euan, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Needed new roof and got a good quote…
Needed new roof and got a good quote from homesealed. Everything needed came and set up and job finished in two days. Everything tidied up before leaving. Would definitely recommend.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Susan, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Alan W. Bedroom bay window replaced.
Had Homeseald out for consultation. I needed a bespoke bedroom window as my wife wanted to go back to curtains. I found their service first class and would definitely use again. They cleaned up and left my room spotless when finished.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Alan, thank you so much for taking the time to leave such a lovely 5 star review. We strive for this type of customer experience. We will pass your comments onto our team and would just like to welcome you to the Homesealed Family. If we can help with anything going forward please don't hesitate in contacting us.
Many thanks
Michael
Customer Care Team
Do not use
I had to give 1 star as you cannot put in zero stars. From start to finish this has been a nightmare. The pushy sales rep making us think we were getting a deal, if he spoke to his manager he could get a discount as our house would be a show home for the windows, scrappage scheme for the windows would give us money. We agreed to take finance, when it didn’t go through they continued to try other companies, without our permission. I had to query this as I was not happy. When we got an installation date the installers turned up 7 hours late, multiple calls to the company and promises they would call us, never happened. Our installers turned up at 3 in the afternoon and didn’t leave u till after 7 during the winter, otherwise we would have had no patio door. They had to come back the next day due to not being completed. They also sent a part the wrong size so windows not finished. I was so fed up calling to get them back to install the last part of the window, which they had to send someone out to check that it was in fact missing, the gapping hole next to the window and the fact they took the part away with them wasn’t enough, apparently. It took over a month to get the windows some what sorted. They had fitted bits wrong that had to be taken out and re fitted. No vents in the windows, even though it is on our contract, apparently we asked for no vents, which two of their own staff advised was illegal and our insurance company. They had to come out and put in vents, btw you can get similar vents for £4.99 from amazon but they made out like they where doing us a favour, even though it was illegal and required. Do not use this company. Also their customer services manager had only been their 2 weeks when we complained. Still waiting on an outcome. we have been shouted at, ignored, called liars and been spoken over so many times we gave up. Please be careful who you buy windows from, not every company is as they seem
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Homesealed
Thank you so much for taking the time to leave your review. We appreciate all feedback to help us strive to be and do better. We are truly sorry to hear about your experience and appreciate you bringing this to our attention. As you can see from our many 5 star trust pilot reviews we have achieved this over and over. We understand on this occasion we have failed to meet your exceptions and for that we sincerely apologise.
We are delighted to hear that our fitters went above and beyond to work late to complete your installation , even in the challenging winter weather and returning the next day to make sure you were complete and fully satisfied. This is the type of customer experience we strive for.
We are also delighted to hear our customer care team liased with our engineers to organise a full inspection of the property to allow us to carry out any outstanding work. We marked you as priority and carried out all works before we closed for the holiday period. This is the level of customer care we give to every single customer , we are sorry if on this occasion you felt that was not enough.
As a gesture of goodwill we fitted vents to your windows at no cost to you even when we were not contracted to do as per the contract signed by your husband. We done this to help you with your insurance quotation and at the time you were completely satisfied with this.
We did receive your complaint regarding loss of earnings which we would have reviewed and got back to you immediately. Unfortunately we have to date received no evidence of this so we are unable to add this to your file.
Unfortunately due to the level of abuse directed towards our customer care staff , under the Health & Safety at Work Act 1974 we had to take the steps to protect our staff from verbal abuse and spoke with your husband who agreed it was best to deal with him. We understand this will be frustrating for you but we have a Zero - Tolerance policy for this type of behaviour as this was experienced by our staff both in your home and via the telephone.
We have at all times maintained a professional approach but we absolutely can't allow this level of abuse towards our staff.
We did call just before the Holidays to check on your wellbeing , as after a conversation with your husband we felt there might have been an underlying issue. Again we are here to fully support you if any further issue arises but we have to protect our staff. We hope you understand.
We are still very much here to support you throughout your Homesealed Warranty and will do everything we can to continue to provide you with our excellent customer care service, should you need us.
We understand it must be frustrating that our compensation offer did not meet your expectations but due to our gesture of goodwill already applied to your account , we felt on this occasion all compensation had been final.
Many thank
Michael
Customer Care Team
Top quality team arrived on time weather was…
Guys arrived on time weather was terrible thought no way they could work in freezing cold and strong wind but they just got on with it even when they saw how bad my door and surrounding wood build was rotten through but got head's down and ripped it apart cleaning all the mess up and completing a complicated fit in good time and professionally fitted thank's guy's will recomend to all 5 stars
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Homesealed
Hi Graham, thank you so much for taking time to leave your 5 star review, we greatly appreciate it. Your feedback and comments will be passed on to every department and it really helps our customers and gives them the honest information on the type of company we are. If you ever need any other work done in the future please feel free to get in contact with us. Welcome to the Homesealed Family .
Many Thanks
Michael
Customer Care Team
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