The part requiring replacement was apparently available from stock, however a few days later I was advised it wasn’t, there ensued a further almost five full days without a washing machine. The engine... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Janus has been at our property quite afew times and always polite, friendly, just didnt clear his mess up outside. (Only a small mess.) Thank you for your ongoing support. Regards Di & Gary.
The repair man who attended today was very polite. He identified himself and then professionally and promptly carried out my repair. He left me feeling happy and thankful.
Bee was very helpful & professional, my phone cut off and she called me back straight away and ensured she had completed the job. Great experience
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktoplysninger
3 Poole Road, BH2 5QL, Bournemouth, Storbritannien
- 0800 652 6789
- Customer-SupportTeam@HomeApplianceGuard.co.uk
- www.homeapplianceguard.co.uk
4,7
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
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Besvarelse fra Home Appliance Guard
Hi Graham,
This is great feedback to recieve!
Many thanks
Justin
Excellent service!
Thank you Sadie for your help today! You went above and beyond giving me all the information I asked for and more! Highly recommend home appliance guard. I’ve been a customer for many years and repairs are always quick!
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Carys,
We are thrilled that you received service you're happy with.
Many thanks
Justin
Spoke with Sadie today,
Spoke with Sadie today,, very helpful and friendly,, sorted out my situation for me.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Bev,
We are always happy to help!
Many thanks
Justin
Yanis is amazing and always does the…
Yanis is amazing and always does the job efficiently and a lovely man
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Joanne,
We are delighted Janis could carry out his services!
Many thanks
Justin
Friendly but well informed staff
Friendly but well informed staff, who were able to reduce my payment cost.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Maureen,
We are pleased we could assist you in your cost of premiums.
Many thanks
Justin
Chi chi was really helpful and friendly…
Chi chi was really helpful and friendly andy was a positive call
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Lee-Jane,
We are happy to hear the call was positive!
Many thanks
Justin
The repair was done in 2 days
The repair was done in 2 days. The engineer Mohammed was brilliant, well dressed extremely polite. He showed us how to keep our dishwasher from clogging up. He arrived on time. Brilliant
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Jacqueline,
We are delighted your engineer experience was positive!
Many thanks
Justin
The customer service lady called Aimee…
The customer service lady called Aimee was fantastic, patient and kind . Thank you Aimee for making a difficult situation 100% better ❤️
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Rachel,
We are delighted we could assist you!
Many thanks
Justin
Bearings issue
Washing machine repaired quickly with minimum inconvenience. Happy with the repair.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Sarah,
We are pleased we could get your washing machine back up and running!
Many thanks
Justin
Thank you Bee from the office team who…
Thank you Bee from the office team who was very friendly and helpful.
13. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi,
We are thrilled we could assist you!
Many thanks
Justin
Simple and proactiv.
12. juni 2026
Besvarelse fra Home Appliance Guard
Hi Mark,
We are delighted the experience went smoothly!
Many thanks
Justin
Engineer Chris - what a Star!
Quite frankly the engineer - a guy called Chris from Prestatyn was absolutely amazing!
I’ve had the same persistent issue with my condenser tumble dryer leaking and have had at least 4 engineers over the last two years - it stops leaking for a week or two and then inevitably starts again
But not this time! Chris took the WHOLE machine apart and found the reason for the ongoing leak in a matter of minutes!
The previous engineers had never done this - I saw parts of the machine that they had not been inspecting which were full of muck and causing the problem
Chris replaced at least 4 parts whilst I cleaned the other part that was clogged and the machine has gone from sounding like a reliant robin to a Rolls Royce
I cannot recommend Chris enough, real nice guy and worked real quick and clean - absolute legend!
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Chad,
We really appreciate the details feedback on your experience!
Many thanks
Justin
Jay was very patient and listened to…
Jay was very patient and listened to the problem l had with my direct debit payment. He suggested a solution which helped me.
He is very understanding and professional and an asset to your company.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi,
We are delighted we could assist you.
Many thanks
Justin
Sadie was very helpful and polite
Sadie was very helpful and polite
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Chris,
We are always happy to help our customers.
Many thanks
Justin
Good tracking system knew exactly when…
Good tracking system knew exactly when the engineer was coming. Very polite and knowledgeable. Good service.
10. juni 2026
Besvarelse fra Home Appliance Guard
Hi Janet,
We are pleased you were happy with the engineer!
Many thanks
Justin
Good communication
Good communication
Proffesional service and out come
Polite engineer who kept us informed.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi,
We are happy that you were kept up to date on your appliance fix.
Many thanks
Justin
Good customer service over the phone
Good customer service over the phone
Polite capable engineer
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Stephen,
We are pleased to hear this positive feedback.
Many thanks
Justin
Job done!
Easy to book an appointment and didn't have to wait too long. Engineer fixed the dishwasher issue and turned up in the time frame. Happy with the service.
9. juni 2026
Besvarelse fra Home Appliance Guard
Hi martine,
We love to hear that your appliance could be fixed!
Many thanks
Justin
When my 10 yo washing machined failed
When my 10 yo washing machined failed, I thought it would be scrapped and I would have substitute and possibly inferior replacement. Home Appliance Guard offered to repair the machine, which was efficiently done. I now have a fully functioning machine. Very impressed.
2. juni 2026
Besvarelse fra Home Appliance Guard
Hi Nigel,
We are delighted your Washing Machine is now back up & running.
Many thanks
Justin
I have just contacted Home Appliance…
I have just contacted Home Appliance Guard after I failed to return an email Sadie was a very pleasant polite and helpful young lady and everything has been sorted very quickly well done Sadie thank you
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Home Appliance Guard
Hi Patricia,
This is great news that we could help you!
Many thanks
Justin
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