Very good purchasing experience for 2 wall lights. The Holloway of Ludlow staff were very helpful when I had a question about the lights prior to purchase and then the order was despatched and deliver... Se mere
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Se, hvad kunderne siger
Good value, delivery took longer to arrive than larger retailers but I was happy to wait for the better price. Arrived in good condition and product as expected.
Virksomheden har svaret
The order process was very simple. The price was extremely competitive and whilst the delivery time was a couple of weeks it was very clearly stated. The lamps I ordered arrived well packed with a rep... Se mere
Virksomheden har svaret
Great service and help from the team at Holloways. Special shout out for Ramona who helped sort and match our lighting choice made from natural stone. Finally, in a sector where one can spend a small... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Holloways of Ludlow is a leading destination for the very best of British and European design. Founded in 1985, Holloways of Ludlow offers the very best design products coupled with first class service. With four stores in the UK, Bermondsey, Wimbledon Village, Winchester and Bath, customers can buy from Holloways of Ludlow safe in the knowledge that we have real stores and experienced staff on hand to help and support where needed. We put product knowledge at the heart of what we do. Our staff have deep technical knowledge of both lighting and furniture as well as advising aesthetics whilst helping our customers get the most of their budget. Holloways of Ludlow, as a family business, puts customer care front and centre and we are very proud of our excellent Trustpilot rating. With thousands of customers per month, things can occasionally go wrong and we pride ourselves on how we react and put things right. We carry one of the largest selections on quality design in Europe. We are trusted partners to over 300 of the very best brands including Hay, &tradition, USM, Ligne Roset, Knoll, Carl Hansen, Flos, Corston, Fritz Hansen, Vitra, Artemide, Case, Finn Juhl, The Conran Shop and many more. We also champion emerging design talent and love discovering new designers at international trade shows like Milan and Copenhagen. If you love contemporary and modern design you are in the right place. Visit us online or in one of stores today. Thank you. Mark Holloway
Our Promises
Buy with confidence
1. Get free shipping on all orders over £100. In-stock items are generally shipped within 24 hours. Larger items, such as furniture, will be booked in with you on date and at a time that suits you.
2. All of our products are supplied with manufacturer backed guarantees for quality and faults. Buy with confidence and peace of mind.
3. Our price beat guarantee means that we will beat any legitimate price offered by another UK retailer. We will not be beaten on price.
Kontaktoplysninger
Unit 4 Coder Road, SY8 1XE, Ludlow, Storbritannien
- 02076025757
- customerservice@hollowaysofludlow.com
- www.hollowaysofludlow.com
4,6
Fremragende
598 anmeldelser
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Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Order# 54391.
Order# 54391.
I bought a modern Terry's Angelpoise, in a fetching blue colour. Delivery was prompt, the item was wrapped well, was easy to assemble, and looks great! Recommended seller.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Stuart,
Thank you for your lovely review and recommendation.
It’s great to hear that your blue Terry’s Anglepoise arrived promptly, was well protected, and easy to assemble.
We’re pleased it looks so good in your home and hope you enjoy it for years to come.
Regards,
Holloways of Ludlow team
Great customer service
Very happy with the customer service, the speed of delivery and the product too! I reached out because I needed the item to arrive quickly as it was a gift and it was insured that it was dispatched the same day, I’m very grateful for the help, and my brother is delighted with his present!
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Sam
Thank you for your kind review and for highlighting our customer service, fast delivery and the product itself.
We’re pleased we could arrange same-day dispatch so your gift arrived quickly, and it’s lovely to hear your brother was delighted with it.
We remain committed to providing carefully selected products and a reliable service, and please contact us at customerservice@hollowaysofludlow.com if we can help with anything further.
Regards,
Holloways of Ludlow team
The standard of service
Overall Experience: Disappointed
I have been a satisfied customer of Holloways of Ludlow for in-store purchases for many years. However, my recent online experience has been unsatisfactory and significantly below the standard I've come to expect.
I placed an Order 3rd March
Delivery received: 28th July
Even though I had contacted on several occasions to inquire about the delays, I found the customer service team unhelpful and unwilling to provide adequate support or explanation. Customer service had not contacted me throughout the 5 months of waiting for the delivery.
While I remain a loyal customer for in-store shopping, I cannot recommend Holloways of Ludlow online purchasing service in its current state. There is a clear disconnect between the quality of your retail operations and your online platform.
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Leroy,
Thank you for taking the time to share your feedback, and we are genuinely sorry that your recent online experience fell so far short of the standard you have come to expect from Holloways of Ludlow.
We particularly appreciate your long-standing support of our stores, which makes it even more disappointing to hear that your online order took almost five months to arrive and that you had to repeatedly contact us yourself for updates.
We apologise for the lack of proactive communication and for the support you received when you contacted our team. This is not the level of service we aim to provide, whether a customer shops with us in-store or online.
Your comments regarding the disconnect between your in-store and online experiences are very important to us, and we have taken your feedback on board as we continue to work on improving our online service and communication.
If you would like to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com and we would be happy to assist.
Regards,
Holloways of Ludlow team
Professional and knowledgeable team
Professional and knowledgeable team. Spent time with us to work through requirements and came up with a number of solutions. Interaction in store as well as subsequent emails very quick.
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Jk
Thank you for your thoughtful review.
We’re pleased our knowledgeable team could take the time to understand your requirements and offer several suitable solutions, with prompt support both in store and by email.
We’re committed to providing expert, responsive service to help you find the right pieces for your home.
Please contact customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Great service
Great service, and really helpful on the dimensions of the fittings I needed to pass onto the interior design team.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Samantha
Thank you for your lovely review.
It’s great to hear that our team could help with the fitting dimensions and provide useful information for your interior design team.
We’re committed to offering thoughtful service and expert guidance to help you choose the right pieces.
Regards,
Holloways of Ludlow team
Straightforward ordering process
Straightforward ordering process. The purchase was my daughter’s choice for her birthday, and she was pleased. Very prompt delivery.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Pasco,
Thank you for your positive review.
It’s great to hear that the ordering process was straightforward, your daughter was pleased with her birthday choice, and the delivery arrived promptly.
We’re committed to making every purchase as smooth and reliable as possible.
Regards,
Holloways of Ludlow team
All went well
All went well
Very helpful with a query about product
Well packaged
Value for money - best price available on line
Happy customer
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Juliet
Thank you for your positive review.
We’re pleased our team could help with your product query and that your order arrived well packaged at the best price available online.
Please contact customerservice@hollowaysofludlow.com if we can assist with anything further.
Regards,
Holloways of Ludlow team
Great company
Simple from reviewing to ordering to delivery.
Price cheaper than high street well known shops and small independent business. Used reputable delivery company FedEx.
Only feedback is that packaging was not great - very loose but nothing damaged
12. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Donna
Thank you for your lovely review and for sharing your feedback.
It’s great to hear the ordering and delivery process felt simple, and that you found our pricing competitive while supporting an independent business.
We appreciate your note about the loose packaging and will pass this on to help us improve, even though we’re glad everything arrived safely.
If you ever need any further help, please contact us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Excellent service and I received the…
Excellent service and I received the chairs as promised. Disappointing I could not see them or try them in your showroom anywhere around London but fortunately they met expectations.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Pauline
Thank you very much for your kind review.
It is lovely to hear the chairs arrived as promised and met your expectations, though we do understand it would have been helpful to see and try them in person first.
We appreciate your feedback and remain committed to making the experience as smooth and reassuring as possible.
If we can help with anything else, please contact us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Friendly staff with a good choice…
Friendly staff with a good choice available.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Mark
Thank you very much for your kind review.
It’s lovely to hear our team were friendly and that you found a good choice available.
If you need any further help, please contact us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Besvarelse fra Holloways of Ludlow
Hi Wendy
Thank you for your lovely review.
It’s great to know you found our service prompt and faultless, and we’re glad everything went smoothly for you.
If you ever need any further assistance, please contact us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Besvarelse fra Holloways of Ludlow
Hi Carmen
Thank you for your kind review.
It’s lovely to hear that the service felt smooth and the transaction was easy.
If you ever need any further help, please contact us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Stylish
Stylish, sturdy bulk head external lights. Easy to order and quick delivery
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi F
Thank you very much for your kind review.
It’s lovely to hear that you’re pleased with the stylish, sturdy external lights and that ordering and delivery were both straightforward.
We’re always here if you need any further help.
Regards,
Holloways of Ludlow team
Great Customer Service
The cruet set I ordered was despatched quickly, but was slightly damaged when it arrived. Customer Services were very helpful and a replacement set was sent promptly. Friends who were here at the time were so impressed they have ordered 3 for Christmas presents!
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Moira
Thank you very much for your lovely review.
We’re sorry the cruet set arrived slightly damaged, but it’s good to hear our Customer Services team were able to help quickly and arrange a prompt replacement.
How wonderful that your friends liked it enough to order three for Christmas presents.
If you ever need anything else, please contact us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
Five star service
I called to correct the delivery address, got through straight away and the operator was really friendly and helpful.
Delivery was super fast too.. faultless.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Charlie
Thank you for your kind review.
It’s great to hear our team was able to help you quickly with the delivery address, and that the service felt friendly and faultless.
We’re also pleased the delivery arrived so fast, and we’ll keep doing our best to make things easy from start to finish.
Regards,
Holloways of Ludlow team
Early delivery
Early delivery, although not great service from FedEx. Prompt response to query from seller .
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Sue
Thank you for your review.
It’s good to know your order arrived early and that our team was able to respond promptly to your query.
We always aim to make the buying experience as smooth as possible, and if you need anything further, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
I had ordered early July after waiting…
I had ordered early July after waiting 2 weeks my order was only dispatched after I phoned to query.
Not very good
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Edris,
Thank you for your feedback, and we're sorry that your order was not dispatched as promptly as you expected.
We understand your frustration at having to contact us after waiting two weeks, and we apologise that we did not provide a proactive update or ensure your order was dispatched sooner.
We appreciate you bringing this to our attention and will take your feedback on board as we continue to improve our service and communication.
If you need any further assistance, please contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
A great company to deal with
Prompt response from Customer Services. Well handled
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi Carolyn
Thank you for your kind review.
It’s great to hear our Customer Services team responded promptly and handled everything well.
If you ever need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
Great service from Alex
Great service from Alex. Product also came very fast.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi James,
Thank you for your kind review.
It’s great to hear Alex looked after you well and that your product arrived so quickly.
We really appreciate your feedback and hope you enjoy your purchase.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Poor customer service and no item
I am extremely disappointed with both the service and the overall experience provided by this company.
We placed an order on 26th April with an estimated delivery timeframe of 4-6 weeks. After 8 weeks had passed without receiving either our order or any updates, I had to start chasing the company myself for information. Customer services did not respond to my emails for over a week, and I was forced to try multiple methods of contact, including social media, telephone calls, and eventually contacting someone who had previously emailed me when the item was still sitting in my basket.
Attempting to speak to someone by phone was equally frustrating. Calls were disconnected, and I tried contacting multiple stores without success. After another week, two members of staff eventually contacted me, only to provide completely different delivery timeframes.
Following a further two-week wait, despite being assured that the company would keep us updated, it was actually FedEx that informed us of a delivery date. We arranged time off work to receive the order, only for the delivery date to change at the last minute.
When the order finally arrived, after approximately 10 weeks of waiting, it was only a partial delivery. We received the garden chairs, but the garden table, which was part of the set, was missing. We immediately contacted customer services and were told they would urgently investigate the matter with FedEx and keep us informed. Once again, no updates were provided.
After another week with no communication, I requested that the incomplete order be collected and a refund issued. The items were collected, but once again nobody contacted us to confirm receipt or explain what was happening. After waiting yet another week, I had to email again asking where my refund was. I never received a response, although the refund eventually appeared in my bank account shortly afterwards.
The most disappointing aspect of all of this has been the complete lack of customer service and communication. For 12 weeks, the company held our money while failing to provide the goods we ordered, and throughout the process we were repeatedly forced to chase for updates that never came.
We specifically chose this company because we wanted to support a local, independent business. Unfortunately, this experience has left us feeling let down, frustrated and upset. In hindsight, I wish we had gone with a larger retailer from the outset.
I would not recommend this company based on our experience.
26. april 2026
Uopfordret anmeldelse
Besvarelse fra Holloways of Ludlow
Hi AK,
Thank you for taking the time to share such detailed feedback, and we are genuinely sorry for the experience you had with us.
We completely understand your frustration after waiting around 10 weeks for your order, receiving only part of it, and then having to repeatedly chase us for updates, including regarding your refund. This is not the level of communication or service you should expect from us.
We are particularly sorry that you were given conflicting information, had to arrange time away from work around changing delivery dates, and were not proactively kept informed when issues arose with your order. We appreciate how disappointing this must have been, especially as you chose to shop with us specifically to support an independent business.
We take your comments very seriously and have shared your feedback internally so that the issues around communication, order management and delivery can be reviewed. We are sorry that we ultimately let you down and understand why this experience has affected your confidence in recommending us.
If you would like to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com and we would be happy to review this with you.
Regards,
Holloways of Ludlow team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.