Hollands Country Clothing Anmeldelser 

Ordered a pair of boots and 4 days later received an email notification from Royal Mail saying they’d been delivered - to an address that doesn’t exist in our postcode. Raised the issue with Hollands. It took 8 days to acknowledge that the order was lost and then another 3 for the refund to arrive in my account. Needless to say the parcel never arrived at our address. Hollands seemed more concerned with pointing the finger of responsibility in my direction than delivering me the item that I’d paid them (up front) for. Poor customer service and no effort made to make things right.

Great product, delivered in time for Christmas.

Incredibly helpful. Amazing customer service even between Christmas and New year. Also boots are incredible quality.

This company is amazing, I was let down by another supplier and needed to order in time for Xmas. Ordered 23rd Dec. not hoping too much for a pre-Xmas delivery, BUT boots arrived 24th. Fantasic service. So Highly Recommend. Thank You

I needed to order some Hunter Chelsea boots as a gift for Xmas and decided to order from Hollands Country Clothing based on the good reviews and the dispatch/delivery times advertised (they should have arrived in plenty of time).

Unfortunately I’ve got to give 1 star to this company. The product I ordered is listed as 1-2 working days dispatch time and I chose to pay for the DPD Express Delivery option (1-2 working days). Despite currently being 8 days later (6th working day later), the item still hasn’t been dispatched.

I spoke to customer service yesterday - took a few tries to get hold of them but was pleased to speak to someone who was friendly and polite. They did refund the delivery charge but weren’t helpful at all other than that. They don’t know where the item is, didn’t think it had even been dispatched yet but couldn’t be sure, said it could still be in a distribution centre but couldn’t offer a reason why it hadn’t yet been dispatched, and probably worst of all, they couldn’t give any estimate of when it might arrive.

Very frustrating as there were many other shops I could have ordered it from. If someone had just contacted me to say there was a delay, even 2-3 days after I placed the order, then I could have cancelled it and reordered from another shop in time. Unfortunately this is now going to be a late Xmas present - assuming it does arrive at some point. I asked if it could be days, weeks, 6 months for it to arrive - they did say they’re sure it wouldn’t be as long as 6 months which is something I guess.

If I could give 1.5 stars to reflect that the customer service person was at least polite and refunded the delivery charge without a fuss then I would. 2 stars would be too much though considering I have no idea when the item will arrive.

Order No: HCC592691

Excellent customer service.

I ordered some trousers from Holland's, unfortunately 3 days later, we then had a family emergency which meant we would not be home ,and no idea of when we would return.

I emailed Hollands asking if it was possible to cancel the order, within 20 mins I had received 2 emails confirming cancellation and a promise of a full refund..
Thank you to Carl for organising so quickly,
When plans are thrown up in the air,it was nice that Hollands were so helpful and reactive.

Thanks again

Ordered a shirt from this site .
Their website was glitching and over a white brown and navy tattersall shirt had the words gold brown and navy.
I ordered the white but they sent the gold.
Wouldn’t help me in anyway even tho o showed them the error on the website that the shirt I wanted had the wording of the shirt they sent . They said it’s the correct shirt and just lighting which it isn’t as the shirt I check out with was white and the option for the one they have sent is also on there . They would not help in anyway and have taken days and day to reply even tho they knew I needed it sorted as it was a gift . They charge £4 to return the shirt even tho it is their mistake and won’t wave the return fee . Don’t shop here , edited on the 23rd Dec they have since reached out to me and are in the process of rectifying the problem which I am greatfull for

I had a problem with a coat I purchased. The return was easy and dealt with promptly. My replacement was sent out within a few days. Excellent communication and 1st class customer service. Would not hesitate to make future purchases.

Please be very cautious when ordering from this site. I’m still not entirely convinced it’s genuine. Unfortunately, I may have been unlucky and ended up using a dodgy website, which resulted in me being scammed. Because of this experience, I strongly recommend exercising extreme care before making any purchases.

Poor customer service..item never arrived. Contacted customer service, took 3 attempts before anyone answered the phone. Turns out my item hasn't arrived from their supplier, but rather then sending me an email or picking up the phone to make me aware, it was just ignored and left like it didn't matter. After waiting a week for an item that was never going to arrive I am now left with no product and also have to wait for a refund to come though with less then a week before Xmas. This could have been dealt with days ago when you knew my item would not arrive. Very disappointed.

I had an issue with a missing parcel, and Nelly was absolutely brilliant throughout the whole process. She communicated clearly and promptly, kept me informed at every step, and offered several alternative solutions to resolve the issue. Her professionalism and helpful attitude really stood out. Excellent customer service—thank you, Nelly!

I ordered something and at the last minute I noticed my old address was on it. I contacted then and the person who took my call managed after a lot of effort on her part to get my order off the van and redirect it to my address. She could have said sorry can't help. But she went the extra mile. Fantastic customer service. My only sorrow was I did not get this persons name she did say but I'm hard if hearing.

I placed a second order as pleased with the first called the next day to check on the delivery as so close to Christmas . What a star Nell was put my mind at rest and true to her word I have received the parcel . Very impressed with her service .

I made an error in my order and the customer service was exceptional. They responded to my out of hours email early the following day with an immediate fix and further helpful information. They are a company who truly care about customer experience.

Very helpful

Order was slower than expected and an item was missing from the package and whilst it’s been frustrating dealing with this I have to congratulate their customer service agent Melissa - she has gone out of her way to sort the issue and has offered what I would term ‘good old fashioned customer service’ which is very rare these days! A frustrating situation has been turned around by someone who actually care and who has gone out of her way to help and it’s greatly appreciated. I hope her bosses appreciate the service she gives.

Very responsive customer service. Friendly & effective!

Hollands offer an extensive and very reasonably priced range of quality country kit. Their customer service is exemplary and I will definitely be buying from them in the future

Fantastic customer service!!
I made a nistake when ordering and they were so promot with responses

I ordered a shacket to go to my mother in Scotland but they supposedly sent it to my billing address and it never arrived.
They refuse to refund or replace even though they sent it to wrong address.
It was confirmed by Abe that it was sent to wrong address and I have voice to text stating so , so again they are lying. Will never buy from them again. They deprived a 90 year old of giving her son a present for Christmas.