The service from the staff was very good, they were helpful and good at their work, I got the two items I ordered in a semi good time, so that is not the issue, the issue is the cost of the items, stu... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit U013A, Upper Rose Gallery, DA9 9SP Greenhithe, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the fir... Se mere
Virksomheden har svaret
Glad to hear back from you, I really appreciate the high level of support that all your staff provide I've always been really invested in various forms of fictional media and enjoy nothing more th... Se mere
Virksomheden har svaret
Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficien... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Bluewater
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit U013A, Upper Rose Gallery, DA9 9SP, Greenhithe, Storbritannien
4,7
Fremragende
311 anmeldelser
Bed kunder om at skrive en anmeldelse
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra hmv (UK) - Bluewater
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service very helpful staff
16. oktober 2024
Besvarelse fra hmv (UK) - Bluewater
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The customer assistant knew what I…
The customer assistant knew what I asked for & was very quick, efficient, helpful and polite
12. oktober 2024
Besvarelse fra hmv (UK) - Bluewater
Hello Nicola
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Besvarelse fra hmv (UK) - Bluewater
Hi customer,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
33&aThird out of 30. Excellent Service.
The young lad in the shop found me walking away from the shop as he continued searching stock after I left. I actually could not believe the first class service. He was informative, confident and delivered the very best of customer service to someone who knows their stuff. It came as explained in a box and the record inside was sealed and pristine. One of the very best experiences of service I have ever had. Bravo.
13. september 2024
Besvarelse fra hmv (UK) - Bluewater
Hello Leon
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Besvarelse fra hmv (UK) - Bluewater
Hi Mark,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really fast with orders and good…
Really fast with orders and good customer service
22. september 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Ollie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very dissapointed
Box was in terrible condition and was ripped in seversl places throughout entire package. All held together by selotape yet outside packaging was perfect. This means somebody thought it acceptable to send a collectors piece in such terrible condition by selotaping together. Very dissapointed in the service.
15. september 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Daniel
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Staff are always friendly and helpful.
9. september 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Debbie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered a CD out of stock
Ordered a CD out of stock. Helpful shop employee, quick delivery, collected in store.
8. september 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Anon.
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Not enough information
I ordered this item from you to not use Amazon and support a local store. I ordered the item about midday on Fri 30/8 and was led to believe it would be a couple of days. As I’d not heard it was in store and was in Bluewater on Weds 4/9 I popped in to see if it had arrived and the guy went to have a look and came back to say it wasn’t but couldn’t give me a date. I got home no more than an hour later to receive an email to say it was in Store! I had to return on Friday to collect it. I did think at the time this would have been so much easier if I’d bought it from Amazon! You need to be more efficient and have better guidance for customers such as dates.
7. september 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Helen
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Besvarelse fra hmv (UK) - Bluewater
Hello William
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Nostalgic! Always feels like going back to the 90's!
The size of the store is a essential component, as it gives 'HMV' the ability to display more items. The store layout & interior design is also relaxing for me. The staff are also great, as they are not you're typical sales staff trying to push items in you're face, but rather more passionate about what they are selling, instead of being passionate about just selling. 'HMV' to me, really is a cultural playground for like minded people interested in preserving the in-store shopping experience, which is fills you with excitement & joy. What I would love to see in store would be, display screens showing new entertainment & music videos. Help to really take it back to that 90's in store shopping experience. I really do love the experience of 'HMV'.
3. september 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Chevez
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service as always with HMV
3. september 2024
Besvarelse fra hmv (UK) - Bluewater
Hi MICK
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Search for a CD for my husbands birthday
I was trying to track down a cd for my husbands birthday .
The information I had was a bit sketchy to say the least . I had seen the folk band play recently on TV
A member of staff called John searched music catalogue and found it for me and ordered into store . Great customer service and very quick delivery.
Thank you HMV. My husband was thrilled .
25. august 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Kay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I always find what I’m looking for and more
All the staff at the shop are always very friendly and happy to help. I always find what I’m looking for and more.
19. august 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Amy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivered on time to store
Delivered on time to store, easy to collect and tshirt was good quality.
13. august 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Nicola
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly service quick delivery and…
Friendly service quick delivery and fully informed of progress
8. august 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service
Customer service when purchasing was excellent very helpful in selecting the products I required.
On collection again customer service made sure all I had ordered was in my package.
Purchased in 13 July 2024
Collected in 17 July 2024
13. juli 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Colin
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our click and collect service!
Our colleagues work hard to offer our customers the best shopping experience and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Order arrived on time
Order arrived on time, and in excellent condition. Easy to collect from store. The staff were helpful and efficient..
17. juli 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Gary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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