Your staff were very helpful and polite. They kindly showed me how to open my box without once getting frustrated. My order came in quickly. Also the people at your customer service office again were... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit U013A, Upper Rose Gallery, DA9 9SP Greenhithe, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Pre order for a CD with release date 5th June 26. Royal Mail delivered a few days after. All as expected! (Royal Mail could have been quicker, but did deliver after a weekend)
Virksomheden har svaret
Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficien... Se mere
Virksomheden har svaret
Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the fir... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Bluewater
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit U013A, Upper Rose Gallery, DA9 9SP, Greenhithe, Storbritannien
4,8
Fremragende
302 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra hmv (UK) - Bluewater
Hi Pamela
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and pick up
Easy to order and pick up, just took a bit of time when I arrived, waiting for my order to be found.
3. december 2024
Besvarelse fra hmv (UK) - Bluewater
Hello Vanessa
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Website easy to use.
Website easy to use.
CD's arrived very quickly.
Also staff in Bluewater HMV store where I got some CD's were very, helpful in finding items for me and also pointed me in the direction of the website for the items I couldn't find.
28. november 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Mrs Hamill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant staff and service
Couldn’t find what I was looking for, was helped to find it, then what you didn’t have, one of your ladies found, ordered and sent to me within a couple of days, with free delivery. Outstanding service from all your staff at bluewater.
Be proud of your staff there, they deserve it! 👏🏻👏🏻👏🏻
25. november 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Denise
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Why shops are so important
As always Staff are so helpful at Bluewater quick and easy sale, bought more than I was going to buy, love this shop 😁
14. november 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Raymond,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The lady that served me in Bluewater…
The lady that served me in Bluewater was fab.
10. november 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Kelly,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Store/delivery
I visited the store in Bluewater to buy a Nintendo Switch game. They did not have it but ordered it for me to be delivered to my home within 2-5 days. The game duly arrived on time and the staff at the store were really friendly and helpful
4. november 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Sue,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were very helpful and…
The staff were very helpful and friendly, the collection was very easy no waiting…
8. november 2024
Besvarelse fra hmv (UK) - Bluewater
Hello Jglennv
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Besvarelse fra hmv (UK) - Bluewater
Hi Alex,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff are always friendly and polite
Staff are always friendly and polite. And the selection and service is always top notch.
7. november 2024
Besvarelse fra hmv (UK) - Bluewater
Hi there,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Besvarelse fra hmv (UK) - Bluewater
Hi Brooke
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Your service was so slow was that the…
Your service was so slow was that the artist was able to fly to London and sell me the record themselves before you even had it.
23. oktober 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Chris
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Besvarelse fra hmv (UK) - Bluewater
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service very helpful staff
16. oktober 2024
Besvarelse fra hmv (UK) - Bluewater
Hello Richard
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The customer assistant knew what I…
The customer assistant knew what I asked for & was very quick, efficient, helpful and polite
12. oktober 2024
Besvarelse fra hmv (UK) - Bluewater
Hello Nicola
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Besvarelse fra hmv (UK) - Bluewater
Hi customer,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
33&aThird out of 30. Excellent Service.
The young lad in the shop found me walking away from the shop as he continued searching stock after I left. I actually could not believe the first class service. He was informative, confident and delivered the very best of customer service to someone who knows their stuff. It came as explained in a box and the record inside was sealed and pristine. One of the very best experiences of service I have ever had. Bravo.
13. september 2024
Besvarelse fra hmv (UK) - Bluewater
Hello Leon
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Besvarelse fra hmv (UK) - Bluewater
Hi Mark,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really fast with orders and good…
Really fast with orders and good customer service
22. september 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Ollie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very dissapointed
Box was in terrible condition and was ripped in seversl places throughout entire package. All held together by selotape yet outside packaging was perfect. This means somebody thought it acceptable to send a collectors piece in such terrible condition by selotaping together. Very dissapointed in the service.
15. september 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Daniel
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.