The service from the staff was very good, they were helpful and good at their work, I got the two items I ordered in a semi good time, so that is not the issue, the issue is the cost of the items, stu... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit U013A, Upper Rose Gallery, DA9 9SP Greenhithe, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the fir... Se mere
Virksomheden har svaret
Glad to hear back from you, I really appreciate the high level of support that all your staff provide I've always been really invested in various forms of fictional media and enjoy nothing more th... Se mere
Virksomheden har svaret
Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficien... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Bluewater
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
Unit U013A, Upper Rose Gallery, DA9 9SP, Greenhithe, Storbritannien
4,7
Fremragende
311 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra hmv (UK) - Bluewater
Hi Azucena
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Bluewater
Hello George
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Gift voucher purchase
Gift voucher purchase
Originally had difficulty finding and ordering DVDs and paying by gift voucher. The staff member at the Bluewater Store was very helpful, and looked on line for the DVDs, they weren't in the store, and we were able to use our gift card, and clearly explained about delivery, which we opted for and was free.
15. juni 2024
Besvarelse fra hmv (UK) - Bluewater
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very helpful staff member!
Very helpful staff member ordered item in store and this was sent via DPD unfortunately, because no one was home that day, didn’t receive CD until the Tuesday via Royal Mail but happy with service of HMV
30. maj 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Bluewater
Hi Jeff
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Couldn’t find order
Couldn’t find order. Second time Spent 100 pounds and expected to pay 75p for a bag!
22. maj 2024
Besvarelse fra hmv (UK) - Bluewater
Hi
Thank you for taking the time to leave us a review. We appreciate your feedback and will do our best to earn those last stars from you next time
Should you require further assistance with your order please do get in touch.
Really helpful and friendly staff…
Really helpful and friendly staff helped me find what I was looking for 5 stars easy
13. maj 2024
Besvarelse fra hmv (UK) - Bluewater
Hello Joe
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Simple collection and no waiting
28. april 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellentae.
11. april 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Richard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very quick & easy to collect from…
Very quick & easy to collect from store. Item was well packed
11. april 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Muhammed
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Arrived quickly with 50% off
Arrived quickly with 50% off. Always friendly staff in the Bluewater store.
11. april 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Tea
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Bluewater
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Unable to review
Order was acknowledged, money taken, confirmation order was out for delivery. Then advised order was cancelled, due to fact DVD order didn't work, unable to advise when it would be available again.
On the plus side money was refunded very quickly.
1. april 2024
Besvarelse fra hmv (UK) - Bluewater
Dear SC,
Thank you for your review.
We are sorry to hear that the item allocated to your order was found to be faulty and we had unfortunately been unable to dispatch this to you. As payment had already been captured and the parcel well within our dispatch process, we had no choice but to cancel your order and provide a refund. We are pleased to hear that this refund has since been acknowledged by yourself.
Sincere apologies that we were unable to meet your needs on this occasion and for any disappointment that this may cause. Do feel free to place a new order at your convenience once new stocks have arrived.
Thanks
CD Bluewater/ Bexleyheath
I ordered a CD Rod Stewart with Jools Holland from HMV Bromley but I wanted it delivered HMV Bexleyheath. I was informed at all times by email when it arrived for collection.
27. marts 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Jacqueline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Heard the news of Steve Harley's…
Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the first time I saw them perform way back in the 70s - the original line up...
25. marts 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Has a great selection of metal and also…
Has a great selection of metal and also 80's which I have started to collect will be in buying more
20. marts 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Anthoney
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Bluewater
Hi Don
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Even though item wasn’t in stock in…
Even though item wasn’t in stock in store it was simple and quick to order item in.
16. marts 2024
Besvarelse fra hmv (UK) - Bluewater
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Bluewater
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Bluewater
Hi J Dowd,
Thanks so much for leaving us a 5 star review - we’re over the moon to hear that you had an excellent experience.
Thank you for shopping with hmv and we hope you will order again soon :-)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.