I like being able to purchase in store rather than on line. If what I'm looking for isn't available, your staff are always helpful in trying to locate it and willing to order for me.
Virksomheden har svaret
Lokation
Skift lokation17/18 Milsom Street, BA1 1DB Bath, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I collect physical media, and I’ve consistently had a great experience with them—no complaints at all. Orders are well packaged and dispatched quickly. Visiting the shops is also a pleasure, with fri... Se mere
Virksomheden har svaret
Wide ranging titles being released on 100 anniversary of big studios Warner Bros and MGM being created. Great rare Errol Flynn movies 'Edge of Darkness' and 'Adventures of Don Juan'. How about releasi... Se mere
Virksomheden har svaret
On Saturday the 4th November 2023 I visited your Bath store and was told by the manager that this item was not available and that I should try Amazon or E bay. However, after I checked online Frid... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om hmv (UK) - Bath
Skrevet af virksomheden
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Skrevet af virksomheden
- home of entertainment since 1921
Kontaktoplysninger
17/18 Milsom Street, BA1 1DB, Bath, Storbritannien
4,8
Fremragende
192 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience at HMV
Great experience at HMV. They could find the vinyl I was looking for for so long in France. I bought it at the Bath HMV and it was delivered at the Brighton HMV on my way back. The staff was very kind and helpful. I recommend.
21. august 2023
Besvarelse fra hmv (UK) - Bath
Hi AngeL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Besvarelse fra hmv (UK) - Bath
Hi Michael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent very quick and efficient
10. august 2023
Besvarelse fra hmv (UK) - Bath
Hi Lacey
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Besvarelse fra hmv (UK) - Bath
Hi Genya
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV - Proud of Its Services
I am so impressed with the services they provided in my recent visits to their store in Bath. Robert and his teammates were so friendly and always willing to help when needed.
27. juli 2023
Besvarelse fra hmv (UK) - Bath
Hi Yuen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Scratched vinyl
Bought Midnights by Taylor Swift and there's a scratch on the vinyl so it skips parts of one song on the B side. The rest of the songs are fine just one song doesn't play properly. The staff are really nice though.
25. juli 2023
Besvarelse fra hmv (UK) - Bath
Hello Tiffany
Thanks for taking the time to bring your recent experience to our attention. We are very sorry to hear that part of your vinyl is faulty.
So that we can investigate this further with you, if you have not done so already, please do feel free to contact our customer service team at support.hmv.com with as many details as possible and they’ll take a look asap for you. Thanks
Swift and friendly service.
12. juli 2023
Besvarelse fra hmv (UK) - Bath
Hi Gunnar
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service.
The member of staff was most helpful and when I asked if it was possible to order my CD he told me that he could get it for me within a few days and that I would receive regular updates by email so that I knew when it was ready to collect.
5. juli 2023
Besvarelse fra hmv (UK) - Bath
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Website easy to use item arrived well…
Website easy to use item arrived well packed and arrived early
7. juni 2023
Besvarelse fra hmv (UK) - Bath
Hi TONY
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Besvarelse fra hmv (UK) - Bath
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I wanted to ring the local store where…
I wanted to ring the local store where my order was sent, but you have only a premium rate phone line that I can not call with my call package. Why would you want to charge extra for customers to ring you?? ☹️
2. juni 2023
Besvarelse fra hmv (UK) - Bath
Dear Gladys,
Thank you for leaving us a review. .
We were sorry to learn of your disappointment at the cost of your recent call to our store. The reason we provide 084 numbers for stores is that they offer additional options and increased functionality that helps us maintain consistent service levels across all of our stores. Regrettably, we do not have control over what additional access fees the various phone providers charge. For this reason we do highlight the additional potential cost to our customers at the beginning of each call stating that "Calls are charged at 7 pence per minute plus your phone company's access charge".
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Friday 9am-5pm). We will be happy to assist you regarding product availability in any of our stores. Alternatively, if your query is not urgent you can email us at store.service@hmv.co.uk and we'll respond to your enquiry as soon as possible.
We pride ourselves on the service we offer and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
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