Hitchfields Anmeldelser 124

I had a fantastic experience buying my car here! Kieran and Jo were friendly, professional, and made the whole process smooth and stress-free. I got a great price on my vehicle, and the customer service was excellent from start to finish. They really took the time to answer all my questions and made sure I felt comfortable with my purchase. Highly recommend this dealership to anyone looking for a car!

I recently bought a car from Hitchfields and had an amazing experience from start to finish! The team was super friendly, helpful, and never pushy — they really took the time to make sure I found the right car for me.

The car was exactly as described, in great condition, and fairly priced. The whole process was quick, easy, and completely transparent — no stress or hidden extras.

It’s clear that Hitchfields genuinely cares about their customers and the quality of the cars they sell. I’m absolutely thrilled with my new car and wouldn’t hesitate to recommend them to anyone looking to buy!

Great service. Thanks to Sam for sorting everything out 👍

I strongly advise against purchasing a warranty from Hitchfields. In my experience, they do not honour the warranty, which makes it a complete waste of money. Save yourself the frustration and avoid their warranty offers.

Neil made everything very simple and easy to deal with ,hassle free would highly recommend

Bought my bmw 320i from Hitchfields and was looked after by Kane, who I must say is a tremendous guy all round very patient with us and answered all questions we had.
We will be back again soon for our next car.
Thank you.

Before buying My vehicle, I specifically asked the sales team what would happen if something went wrong during the warranty period. I was reassured by both Sam and Joe that I could use a local garage or dealership for any repairs, which was important as I live more than 4 hours away.
Within a week of purchase, I had the csr checked by my local garage and a fault was found on the system. My local garage and main Porsche dealership confirmed the part needed costs £400. I asked the dealership to cover this under warranty so I could get it fixed by my local garage rather than travelling all that way, and even tried to compromise by offering to pay for the labour myself if they covered the part.
Despite this, the after-sales team refused. They only offered £150 towards the cost or insisted that I return the car to them — a 10-hour round trip — just so they could carry out the exact same repair my local garage would do. They have not been willing to compromise, and the process has involved constant back and forth with no real attempt to resolve things fairly.
This has made what should have been an exciting purchase unnecessarily stressful. The after-sales service has been unhelpful and has gone against what I was originally told and promised before the sale. Based on my experience, I would strongly advise future customers to be very cautious and get everything in writing, as verbal assurances will not be honoured.

Service was great especially fro kieran who was helpful from the start right to the end👍🏼

Great service Stephan was excellent made the whole process so easy.

Fantastic experience buying my new car from start to finish. Stephan assisted me the whole way through and was so helpful and professional. Nothing too much trouble and goes above and beyond. Would definitely recommend

The staff are wonderful especially Neil, he has been welcoming from the start to finish with pictures along the way!

My wife and l recently bought an Audi Q3 from Hitchfields Ltd where we met Sam, Mat and the team who have all been exceptional. From going on line and finding the high spec car we wanted, to driving 196 miles to pick it up when we met Sam. The transaction was very professional and smooth and the car looked and felt like new. We drove home feeling very satisfied with our new purchase. Due to the the hot weather we have been experiencing we opened up the sunroof, only to find that it would not close again, after repositioning one of the side mechanisms l managed to close it up.
Phone call to Matt in after sales

What a great selection of quality cars and Neil Was extremely helpful. I went to look at one car and bought another. I’m very happy with my new car and the service I received from Neil

Neil was so helpful at every stage of the process and made everything so easy! We’re already planning on coming back for my partners car.

Great experience at Hitchfields. Quick turnaround and no hassle on pickup. Kane was very helpful, answered all my questions and made the entire process stress free.

Definitely recommend checking out their stock!

I’ll keep this brief as I could go on at length regarding this unprofessional outfit.
Agreed a price through Mororway to sell my son’s Audi A4 Avant. I’ve sold cars previously on Mororway and the process was seamless. We gave a very honest appraisal of the vehicle online and frankly they were getting an even better deal as the vehicle still had 6 months of Audi used warranty left. Unfortunately this business employs a clown of a manager who tried to knock over £1,500 off the previously agreed price before coming back with higher offers but not up to the previously agreed price. This is NOT the way either me or my son do business and we sent them on their way to find some other mugs who will fall for their tactics.
I would use Mororway again based on previous good experience but suggest you AVOID Hitchfields Limited if they are the highest bidder for your vehicle as this was not a good experience at all.

Recently bought a car remotely from Hitchfields and had it delivered. Everything went smoothly and the car www exactly as described. Sam was very helpful and responsive to my queries. Highly recommended.

Unprofessional Dealers.

After driving for 4 hours and then waiting almost another 2 hours to be seen to (after being told they would be 2 mins) I was instantly hit with “you car is different to the pics”. I knew at this moment they were about to withdraw the offer they had already made and to lowball me.
He then left and half an hour later decided to come look at the car again.
He took over £3000 off the offer as he claimed I didn’t tell him about the damage. I did. He has the pictures and messages and if there were issues with the pictures why not mention before you sent me an offer?
He starts going on about how it needs new bumpers, wings, mirror caps (I will give him that one) because you can’t touch them up.
I had to interject and let him know I work in the industry and to stop lying to me. I think this is when things went sour.

They accused me of lying and trying to hide the damage on the car. I had sent the salesman himself pictures of the car and a separate message about the damage plus it’s an 11 year old car. It’s going to have wear and tear. Plus the fact I was taking the car for them to view..there was no gain for me to lie about my car.

The manager claimed it was because it was wet in the pictures. Again why not mention this at the time? It would have saved many problems.
He also did not know the salesman had agreed that if I liked the car I would be taking it home that day as I live too far away to go back and forth.
That was when I was informed the car wasn’t even prepped!!
why had your salesman been trying to get me to pay £500 the day previous to take away a car that you had not prepared. now is that kist cosmetic or were you about to take a deposit for a car that hasnt been in the workshop and could have major issues??

I still tried to work out a deal (stupidity on my behalf) but was just belittled by the manager and the sales manager until I walked off.

Nice selection of cars, unprofessional staff.
I would not even enquire with them in the future.

I bought a range rover velar from hitchfields sam the gentleman that I felt with was very professional and helpful the car is absolutely beautiful the service i received was first class and they were there to help

The experience was awful from the moment we arrived after a four hour drive. Salesman who arranged the viewing was not in work.

Another man then couldn’t find the car. When he did he couldn’t start it and had to get a mechanic to do it.

Car hadn’t been cleaned and had fuel for 8 miles on the test drive. Car was all good, then they start with the re-negotiation of the previously agreed price. £250 less than previously agreed for the part exchange.
Then an additional £250 for PDI never mentioned before.
They eventually agreed to waive that after I complained.

Despite being annoyed after the price change and general confusion with the salesman I agreed to buy the car and transferred the funds and taxed the new car.

Then they start an inspection of my part exchange car, which they said was in excellent condition, this went on for over 90 minutes, before the sales manager suggested there might be a fault with the catalytic converter?
There has been no issue of any kind with the car prior to this. They had to get the head technician to check the car, another 30 minutes.
He then informs me of a fault in the exhaust, a flap that wasn’t working. Which he informed me had no detrimental effect on the car functioning and was purely to change the exhaust noise?

The sales manager then said that for me to buy the new car they would have to cover the potential risk with a additional charge of £250, yes the same as the PDI charge I had removed earlier.

We had been there for almost 4 hours at this point and I sadly paid the extra and we eventually got away from there.
I should never have paid the extra and it will annoy me for ever. I will never ever go back there or recommend anyone else to go there.

Then when we get home, find out that the one key doesn’t work.

Hitchfields experience is definitely one to be avoided.