Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Virksomheden har svaret
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Se, hvad kunderne siger
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... Se mere
Virksomheden har svaret
Very friendly and helpful the staff tells you everything you need to know if you have any questions and explains everything l have been booking holidays there for a very long time now and l will conti... Se mere
Virksomheden har svaret
It was a on the spot decision after looking in the window, we were seen to as soon as walked in and the young woman was very helpful she showed us other options but stuck with the one we looked at in... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
4 Middle Street, DH8 5QJ, Consett, Storbritannien
- 01207 593800
4,9
Fremragende
2 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Hays Travel - Consett
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our staff to be both friendly and knowledgeable. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Mia
Besvarelse fra Hays Travel - Consett
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently experience first-class service with us. We truly appreciate your kind words.
Kind Regards
Katelyn
Always helpful & cheerful staff
Always helpful & cheerful staff. Knowledgeable & willong to share experiences.
13. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you for your lovely review, please let us know what we can do next time to receive a 5 star rating. Thanks Katelyn
Consett branch
We booked with Margaret at the Consett branch who was extremely patient & helpful, giving us good advice.
18. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you for your wonderful review! We are so pleased to hear that our colleague was extremely patient and helpful, giving you good advice. We appreciate your kind words.
Kind Regards
Margaret
Mia was once again friendly …
Mia was once again friendly professional & very knowledgeable. Made our booking extremely smooth & efficient.
Always come back to book with Hays.
19. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for taking the time to rate my service. Its always a pleasure getting you booked up! I will be in touch later in the week with your tickets - Many thanks Mia
Very helpfull and didnt force a holiday…
Very helpfull and didnt force a holiday on us,thanks alot we are so looking forward to our holiday.
19. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for taking the time to leave me such a great review. It wont be long until we get your tickets in - we will be in touch as soon as they are here - Thanks again Morgan
The consett staff are great
The consett staff are great. Margaret sorted our alfa holiday for us. As we had to cancel one holiday and she rearranged it for another date. She was so pleasant and very helpful.
19. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for your kind words. i will pass this onto Margaret next week. Shes a star! Its great to hear. You know where we are if you need anything else - Many Thanks Amanda, Branch Manager
Seasoned traveller
Always book up my holodays with Hays.Consett branch.i just ring up tell them what i want and they sort it for me in minutes.the staff are all brilliant and do an excellent job.wouldn't go anywhere else
18. juli 2026
Besvarelse fra Hays Travel - Consett
Valerie,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently have such a positive experience with us and that our team makes booking your holidays so easy and efficient. We truly appreciate your loyalty and look forward to helping you with many more trips!
Kind Regards
Katelyn
Good service
Katelyn at the consett branch was very helpful in assisting us with our cruise booking, ensuring that we got the cabin requested , and we've already received the documentation required
Thank you
17. juli 2026
Besvarelse fra Hays Travel - Consett
Mrs J Irwin,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful in assisting with your cruise booking. We hope you have a fantastic trip!
Kind Regards
Katelyn
Besvarelse fra Hays Travel - Consett
Thank you so much for taking the time to leave us such great feedback - it does look fantastic and will be here before you know it! Please let me know if you have any questions in the meantime, we are open 7 days a week - Thanks again Amanda
Staff were very helpful
9. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.
Kind Regards
Hays Travel
Katelyn
Always happy to help.
15. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for your kind words - you know where I am if you need me. Thanks again Abbie
Besvarelse fra Hays Travel - Consett
Thanks for your review Michael ! If you need any further help let us know. Thanks Alison
Excellent service ,this is the first…
Excellent service ,this is the first time I have used Hayes and it was stress free, with very friendly staff.
13. juli 2026
Besvarelse fra Hays Travel - Consett
Hi Penny,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your first experience with us was stress-free and that you found our staff very friendly.
Kind Regards
Hays Travel Consett
Amanda
We found the travel agent very helpful…
We found the travel agent very helpful and polite
13. juli 2026
Besvarelse fra Hays Travel - Consett
William T,
Thank you for your kind words! We are so pleased to hear that you found us helpful and polite. We appreciate your feedback.
Kind Regards
Amanda
Always excellent service from the…
Always excellent service from the Consett Hays Team. Communication, understanding our our needs and friendly just 10 out of 10 all round service.
9. juli 2026
Besvarelse fra Hays Travel - Consett
Robert Hillier,
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive excellent service from the team. We truly appreciate your kind words about our communication and understanding of your needs.
Kind Regards
Hays Travel Consett
Great service from the young lady who…
Great service from the young lady who dealt with us,she went over and beyond to help us..think her name was Kaitlyn.Always lovely staff and nothing is a bother at the Consett branch
6. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for this amazing review. I really do appreciate you rating my service. Please let me know if you have any questions in the meantime - we are open 7 days a week at the Consett Branch - Thanks Katelyn
Margaret (Consett) bravo
I approached a girl called Margaret in the Consett branch with several options, and she was ringing round trying to get me the best deal but was number nine in the queue. She told me that she would take this up in my absence, if I left, she would call me back. To me, she went over and beyond what was expected and found me my perfect holiday after a few phone calls. Bravo to Consett
7. juli 2026
Besvarelse fra Hays Travel - Consett
Steve McCallan,
Thank you for sharing your wonderful experience! We are so pleased to hear that our colleague went above and beyond to find you the perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel Consett
Booked over the phone and nothing was…
Booked over the phone and nothing was to much trouble. Rang back when they said they would, and explained everything about the prices. Keep up to date all the time with progress.
Would definitely recommend.
8. juli 2026
Great friendly service
Great friendly service.
Matched price and booked extra for us .
Will definitely book again and recommend 👌
9. juli 2026
Besvarelse fra Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any further help please let me know. Regards Joanne
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