Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... Se mere
Virksomheden har svaret
Very friendly and helpful the staff tells you everything you need to know if you have any questions and explains everything l have been booking holidays there for a very long time now and l will conti... Se mere
Virksomheden har svaret
It was a on the spot decision after looking in the window, we were seen to as soon as walked in and the young woman was very helpful she showed us other options but stuck with the one we looked at in... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
4 Middle Street, DH8 5QJ, Consett, Storbritannien
- 01207 593800
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Friendly, Helpful Staff
Friendly, helpful staff who found me a holiday I was looking for, at a good price.
26. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect holiday at a great price. We hope you have a fantastic trip!
Kind Regards
Hays Travel
Amanda
Besvarelse fra Hays Travel - Consett
Thank you for taking your time to leave this review, it was a pleasure booking your holiday. Kind regards, Abbie
Outstanding service from Chloe at Hays Travel Consett ⭐⭐⭐⭐⭐
From the very first conversation, Chloe was absolutely fantastic. I wasn't looking for just any holiday—I had a very specific vision of what I wanted: a peaceful mother-and-daughter break with a private pool, direct flights from Newcastle, and somewhere special to celebrate some important family milestones.
Chloe was incredibly patient while I changed destinations, compared hotels, asked endless questions, and refined my requirements. Nothing ever felt like too much trouble. She listened carefully, offered honest advice, and found options that genuinely matched what I was looking for rather than trying to sell me something that didn't.
She kept me updated throughout the booking process, responded quickly to my questions, and made everything straightforward from start to finish. Thanks to her help, we've booked our dream holiday to Crete, and I couldn't be more excited.
If you're looking for someone who is knowledgeable, professional, friendly and genuinely cares about finding the right holiday for you, I wouldn't hesitate to recommend Chloe and the team at Hays Travel Consett.
Thank you for making the whole experience such an enjoyable one. We can't wait for our holiday! 🌞🇬🇷✈️
26. juli 2026
Besvarelse fra Hays Travel - Consett
Hi Kelly,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that we could make booking your dream holiday enjoyable and stress-free. We are thrilled you found the perfect mother-and-daughter break and look forward to hearing all about your amazing trip to Crete!
Kind Regards
Hays Travel Consett
Chloe :)
Besvarelse fra Hays Travel - Consett
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive such fabulous service from us. We truly appreciate your continued support.
Kind Regards
Hays Travel
Alison
Friendly knowledgeable staff
Friendly knowledgeable staff. Very helpful. Will definitely recommend and book again at this branch.
1. august 2026
Besvarelse fra Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and helpful. We look forward to welcoming you back again soon.
Kind Regards
Hays Travel
Katelyn
Excellent as always so helpful and very…
Excellent as always so helpful and very pleasant
1. august 2026
Besvarelse fra Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any further help please get in touch. Thanks Katelyn
Besvarelse fra Hays Travel - Consett
Margaret,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be really nice and provided great customer service.
Kind Regards
Abbie
Besvarelse fra Hays Travel - Consett
James toplis,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful and cheerful. We truly appreciate your kind words.
Kind Regards
Mia
continued good personal service
Good, friendly, helpful service as usual. I have never been disappointed in my experiences in booking at the Consett branch. I am really appreciative of personal service rather than booking on line.
23. juli 2026
Besvarelse fra Hays Travel - Consett
Ann,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive friendly and helpful service at our Consett branch. We truly appreciate your kind words about our personal service.
Kind Regards
Hays Travel Consett
Besvarelse fra Hays Travel - Consett
Thank you so much for taking the time to rate my service - i really do appreciate it. You know where I am if you need any assistance in the meantime - Thanks again Amanda
A very easy transaction.
The lady I dealt with was good, very polite and pleasant. When I rang back later to change hotels, there was no problem at all. I spoke to a different lady and she was equally as pleasant and polite. Looking forward to my cruise and stay.
29. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such pleasant and helpful service. We hope you have a fantastic cruise and stay!
Kind Regards
Hays Travel
Amanda
Besvarelse fra Hays Travel - Consett
Hi William,
Thank you for taking the time to leave such a lovely review. We are so glad to hear that our team was helpful and pleasant.
Kind Regards
Hays Travel Consett
Amanda
Pleasant and efficient service from Mia…
Pleasant and efficient service from Mia at Consett branch. Potential holidays sourced and sorted very quickly and information given thoroughly.
Very good experience.
27. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you for taking your time to leave this review, it was a pleasure booking your holiday. Please don't hesitate to contact us if you require any further help. Kind regards, Mia
First class service as usual.
21. juli 2026
Besvarelse fra Hays Travel - Consett
Hi Angela,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive first-class service from us. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Mia
from the moment we walked in chloe was…
from the moment we walked in chloe was superb and attentive no question we asked was left unanswered or too much trouble she went above and beyond what our expectations were she is a credit to the consett branch
26. juli 2026
Besvarelse fra Hays Travel - Consett
Hi Karl,
Thank you for your wonderful review! We are so pleased to hear that our team provided you with such an excellent experience. We truly appreciate your kind words and are delighted that all your questions were answered.
Kind Regards
Hays Travel Consett
Chloe
Friendly helpful staff
Friendly helpful staff, swift and efficient service , reassured by the atol cert
25. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for taking the time to leave such a great review. We are open 7 days a week at the Consett Branch so if there is any questions in the meantime please just let us know - Thanks again Amanda
Friendly
Friendly, knowledgeable staff who go the extra mile to meet the needs of their customers.
24. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for taking the time to leave such a great review. It wont be long now until I get your tickets ready but let me know if you have any questions in the meantime - Thanks again Mia
Holiday September 26
This is several times I have booked through hays travel once again very pleased with service of staff at consett branch so helpful and cheerful will help with any issues pleasure to visit .
24. juli 2026
Besvarelse fra Hays Travel - Consett
Hi Lorraine,
Thank you for your wonderful feedback! We are so pleased to hear that our team at the Consett branch provided such helpful and cheerful service. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Chloe
Great service friendly staff and sorted quickly no…
Great service friendly staff and no fuss all booked and sorted
20. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience with our friendly staff and that your booking was sorted without any fuss.
Kind Regards
Hays Travel
Amanda
Staff are very friendly
Staff are very friendly, patient and helpful, they looked for what I was requesting
22. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly, patient, and able to assist you with your request.
Kind regards, Alison
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