Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... Se mere
Virksomheden har svaret
Very friendly and helpful the staff tells you everything you need to know if you have any questions and explains everything l have been booking holidays there for a very long time now and l will conti... Se mere
Virksomheden har svaret
It was a on the spot decision after looking in the window, we were seen to as soon as walked in and the young woman was very helpful she showed us other options but stuck with the one we looked at in... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
4 Middle Street, DH8 5QJ, Consett, Storbritannien
- 01207 593800
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
It was a on the spot decision after…
It was a on the spot decision after looking in the window, we were seen to as soon as walked in and the young woman was very helpful she showed us other options but stuck with the one we looked at in the window
28. august 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Excellent Service
Excellent Service
Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
24. august 2026
Besvarelse fra Hays Travel - Consett
Jayne Dimambro,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was so helpful and efficient in assisting you with your holiday booking and specific needs. We truly appreciate your kind words.
Kind Regards
Hays Travel Consett
Allison was over and above helpful I…
Allison was over and above helpful I was very happy with theservice of all staff
28. august 2026
Besvarelse fra Hays Travel - Consett
Mrs Sandra Stokoe,
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such a helpful experience and that you were happy with the service.
Kind Regards
Hays Travel Consett
Mia was very patient and eventually…
Mia was very patient and eventually managed to book flight for me despite there being no easy routes to Salzburg
20. august 2026
Besvarelse fra Hays Travel - Consett
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was patient and managed to book your flight despite the challenges. We appreciate your kind words!
Excellent helpful service from Alison…
Excellent helpful service from Alison as usual. Aways efficient and friendly. Thanks.
27. august 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive excellent, efficient, and friendly service. We truly appreciate your kind words.
Excellent service
Margaret gave us all the time to explore a number of options and found one that satisfied our requirements
26. august 2026
Besvarelse fra Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that we were able to assist you effectively and find an option that satisfied your requirements. Many thanks, Margaret
Besvarelse fra Hays Travel - Consett
Thank you so much for your wonderful feedback! We are so pleased to hear that you had a great experience with no issues.
Kind Regards
Hays Travel Consett
Alison
Besvarelse fra Hays Travel - Consett
Lynne Kelly ,
Thank you so much for your kind words! We are delighted to hear that our staff provided you with excellent service. We truly appreciate your feedback.
Kind Regards
Hays Travel Consett
Excellent customer service
Very professional.No issue was a problem. Excellent customer service from Alison.
22. august 2026
Besvarelse fra Hays Travel - Consett
Jeanette,
Thank you for your wonderful feedback! We are so pleased to hear that you received such professional and excellent customer service. Your kind words are greatly appreciated.
Kind Regards
Hays Travel Consett
Besvarelse fra Hays Travel - Consett
Thankyou for the lovely feedback ! If you need any further help please let me know. Thanks Abbie
Besvarelse fra Hays Travel - Consett
Alan Ramshaw,
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear you had a brilliant experience.
Kind Regards
Joanne
Staff always goes above and beyond for…
Staff always goes above and beyond for the there customers very friendly and extremely helpful
22. august 2026
Besvarelse fra Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any more help please let me know. Thanks Joanne
Mia was amazing very knowledgeable and…
Mia was amazing very knowledgeable and very very helpful with everything, really nice branch
21. august 2026
Besvarelse fra Hays Travel - Consett
Anonymous,
Thank you so much for your wonderful feedback! We are delighted to hear that our team member was so knowledgeable and helpful. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Consett
Friendly and knowledgeable service
We felt that Amanda was knowledgeable, helpful and friendly. A very nice experience, would definitely recommend.
13. august 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that our colleague provided you with such a knowledgeable, helpful, and friendly experience. We truly appreciate your recommendation.
Kind Regards
Hays Travel Consett
Amanda
Answered all my questions & checked out…
Answered all my questions & checked out location ect for me.
19. august 2026
Besvarelse fra Hays Travel - Consett
We are so pleased we could answer all your questions and help you with your travel plans! Thank you for your wonderful feedback.
Kind Regards
Hays Travel Consett
Chloe
December holiday
I knew where I wanted to go, but I would rather book in store than on line to make sure that I haven't missed anything out. Chloe was able to book the holiday that I wanted for a really great price, so I was very pleased.
13. august 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for your wonderful review! We're delighted to hear that our colleague was able to book the perfect holiday for you at a great price. We appreciate you choosing to book in-store for that extra peace of mind.
Kind Regards
Hays Travel Consett
Chloe
Outstanding customer service as always
Outstanding customer service as always. Staff knowledgeable, friendly, courteous and efficient. Would not go anywhere else.
15. august 2026
Besvarelse fra Hays Travel - Consett
Thank you so much once again for choosing to book with Hays Travel Consett - its always a pleasure seeing you and getting you booked up. You know where we are if you need any further assistance - thanks again Chloe
Margarets patience Went to book cruise with brother and …
Went to book cruise with brother and his partner saw Margaret she was fantastic our local hays is consett the girls are great nothing is a bother to them Margaret was very patient with us and full of knowledge and she certainly had her hands full with us top marks consett
16. august 2026
Besvarelse fra Hays Travel - Consett
Thank you for taking the time to rate my service, it was absolutely no bother at all getting you booked on your cruise. It looks amazing your going to have a the best time! We are open 7 days a week so if you have any questions in the meantime, please let us know -Thanks again, Margaret
excellent customer service
Abbie had excellent customer service skills, very friendly and knowledgable.
16. august 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for taking the time to rate my service - it was a pleasure getting you booked and what a fab hotel :) It wont be long until I get your tickets and I will call as soon as these are here - Thanks again - Abbie
Besvarelse fra Hays Travel - Consett
Thank you so much for your wonderful review! We are delighted to hear that you found our service to be excellent and informative. We truly appreciate your feedback. Kind regards, Joanne
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