Excellent Service Alison was very helpful and efficient. She gave us a £100 off our holiday by using a rain check voucher and she even phoned the hotel to check on a fridge to store insulin.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... Se mere
Virksomheden har svaret
Very friendly and helpful the staff tells you everything you need to know if you have any questions and explains everything l have been booking holidays there for a very long time now and l will conti... Se mere
Virksomheden har svaret
It was a on the spot decision after looking in the window, we were seen to as soon as walked in and the young woman was very helpful she showed us other options but stuck with the one we looked at in... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Kontaktoplysninger
4 Middle Street, DH8 5QJ, Consett, Storbritannien
- 01207 593800
4,9
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Thanks Abbie
Thanks Abbie, another holiday booked, always good to see you and have a catch up, Abbie is always so helpful and patient, thanks again.
2. juli 2026
Besvarelse fra Hays Travel - Consett
Pat Duckling,
Thank you for taking the time to leave such a lovely review. It's always a pleasure to help you book your holidays and catch up. We appreciate your kind words.
Kind Regards
Abbie
Great Experience from Consett store. Japan itinerary.
Great customer service from Abbie at Consett store. Fast turnaround of bespoke itinerary. Advice on getting the most out of the holiday experiance.
24. juni 2026
Besvarelse fra Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent customer service and helpful advice for your holiday experience. We hope you have an amazing time in Japan! Thanks again Hays Travel Consett
A lady called Margaret picked up my…
A lady called Margaret picked up my email for booking a trip to Prague and immediately found me a fantastic deal at a great price superb service well done
7. juli 2026
Besvarelse fra Hays Travel - Consett
David Toor,
Thank you for your wonderful feedback! We are delighted that we were able to assist you efficiently in finding a fantastic deal for your trip.
Kind Regards
Margaret
Thankyou to all the staff in hays…
Thankyou to all the staff in hays Consett always there to help x
23. juni 2026
Besvarelse fra Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. Regards Katelyn
Besvarelse fra Hays Travel - Consett
Jeffrey,
Thank you for your kind words! We are delighted to hear that you consistently receive brilliant and helpful service from us.
Kind Regards
Mia
Besvarelse fra Hays Travel - Consett
Lynne,
We're so pleased to hear that you found our service to be both quick and efficient. It's great that we could also match the online price for you. Thank you for your positive feedback!
Kind Regards
Margaret
Besvarelse fra Hays Travel - Consett
Janice Featherstone,
Thank you for your wonderful feedback! We are so pleased to hear that our advisor was knowledgeable, helpful, and friendly during your experience.
Kind Regards
Katelyn
Besvarelse fra Hays Travel - Consett
Kenneth,
Thank you for your lovely review! We are so pleased to hear you had a positive experience with our service.
Kind Regards
Hays Travel
Very helpful,checked for the best…
Very helpful,checked for the best possible cruise to meet our needs. Explained everything included in the price. Advised we could call in any time and question anything.
1. juli 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for your kind words and this fantastic review. It was a pleasure to get your cruise booked up and for a very special occasion. If you have any questions in the meantime you know where I am - Thanks again Amanda
Excellent servive off mia very…
Excellent servive off mia very exsperienced and kbowledgeable
29. juni 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for your wonderful review! I am delighted to hear that you had such a positive experience with my service. Kind regards, Mia
Hay's delivered for us yet again.
We were seated with a lovely lady who made the whole experience a joy. She got us the holiday we wanted at a good price. We wouldn't hesitate to book with Hay's again.
27. juni 2026
Besvarelse fra Hays Travel - Consett
We are so happy to hear you had such a wonderful experience and found the perfect holiday with us! We look forward to assisting you again.
Kind Regards
Margaret
Besvarelse fra Hays Travel - Consett
We are so pleased you had a great experience with us. Thank you for your kind words! If you require any assistance in the meantime dont hesitate to contact us.
Kind Regards
Hays Travel
Alison
We went in not knowing where we were…
We went in not knowing where we were going to stay and we got so much help wouldn’t use anyone else but hays they always remember your name so friendly
17. juni 2026
Besvarelse fra Hays Travel - Consett
We're so happy you received excellent help finding your stay! We truly appreciate your kind words and loyalty. Thank you!
Kind Regards
Alison
Excellent service,helpful,friendly and…
Excellent service,helpful,friendly and give us great opinions to choose from ,thanks
22. juni 2026
Besvarelse fra Hays Travel - Consett
Thank you for your wonderful feedback. We are so glad we could assist you and provide great options!
Kind Regards
Hays Travel
Chloe
Outstanding Customer Service and Support
We’ve booked several holidays through Hays Travel, and Joanne has been fantastic every time.
She takes the time to understand exactly what we’re looking for as a family, never makes us feel rushed, and always finds a range of great options within our budget. Her attention to detail, friendly approach, and genuine desire to find the right holiday really stand out.
The service doesn’t stop once the holiday is booked either – Joanne’s aftercare and support have been excellent, always happy to answer questions and help where needed.
Hays Travel has been great throughout, but Joanne is the reason we keep coming back. I wouldn’t hesitate to recommend her and will definitely be booking through her again in the future.
15. april 2026
Besvarelse fra Hays Travel - Consett
We are so pleased to hear that you consistently enjoy booking your holidays with us. It's wonderful to know that our personalized service and attention to detail make a difference. Thank you for your kind words and continued support!
Kind Regards
Joanne
I always find the customer service…
I always find the customer service excellent , they can't do enough to find your perfect holiday
21. juni 2026
Besvarelse fra Hays Travel - Consett
We're so glad you consistently find our customer service excellent. Thank you for your kind words!
Kind Regards
Margaret
The girl I was talking to was lovely
The girl I was talking to was lovely, professional and always constructive throughout our conversation.
I believe that in most situations it always the people that make or break a sale, or friendship, I try not to frequent places that have miserable people .
20. juni 2026
Besvarelse fra Hays Travel - Consett
Wow this had made my day reading this ! Thankyou so much for the lovely feedback it was a pleasure to book your holiday. If you need any further help do not hesitate to get in touch. Thanks Mia
Very helpfull staff.
11. juni 2026
Besvarelse fra Hays Travel - Consett
Thank you for taking your time to leave this review, it was a pleasure booking your holiday. Kind regards, Margaret
Amazing
Mia in the Consett branch did an amazing job. Prompt, knowledgeable, and thorough. I will use Mia again for my next booking
11. juni 2026
Besvarelse fra Hays Travel - Consett
Thank you so much for taking your time to leave this review, it was a pleasure booking your holiday. If we can be at any further assistance please don't hesitate to get in touch! Kind regards, Mia x
Besvarelse fra Hays Travel - Consett
Thank you so much for giving me such a great review. It wont be long now until we have your tickets and I will call you as soon as these are received - Thanks again - Mia
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.