Wow, what an amazing company! They have gone above and beyond. My tree and basket is actually like the photo online the website, it was totally worth the wait. I highly recommend this company. By fa... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered my mother a st evals Moss candle for a present on the 7th of November, it said 2-3 days delivery which I was happy about, now it’s the 3rd of December and I still haven’t had the candle. I h... Se mere
I ordered a planter after seeing their brand on Insta, I'm always weary, but thought I'd have a look anyway. Easy ordering, lovely product, bigger than I was expecting, given the Internet pictures... Se mere
Lovely products but descriptions are very misleading. I purchased a ‘faux succulent in pot’, the photograph of the product being a faux succulent in a lovely pot. Turns out, the ‘pot’ is the cheap pla... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Elevated faux greenery for styled homes - UK based
Kontaktoplysninger
Storbritannien
- contact@habitual-home.co.uk
- www.habitual-home.co.uk
3,3
Middel
70 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Amazing
Wow, what an amazing company! They have gone above and beyond. My tree and basket is actually like the photo online the website, it was totally worth the wait. I highly recommend this company. By far the best faux trees and plants.
Totally brilliant!
22. marts 2025
Uopfordret anmeldelse
Nearly 3 weeks and I still do not have…
Nearly 3 weeks and I still do not have my items. I have reached out but they have not responded. Will be obtaining a charge back from my bank. This company looks to not be an actual company. Will also be reporting!
14. februar 2025
Uopfordret anmeldelse
I ordered it weeks ago and still no…
I ordered it weeks ago and still no delivery and the email address they have is now bouncing back. I’m wondering if the company has folded and what can be done to get a refund?
1. november 2024
Uopfordret anmeldelse
Excellent product
Excellent product. The tree looks real, this is the second one I have bought from Habitual Home. Well worth spending the extra money.
2. september 2024
Poor poor customer services and waiting…
Poor poor customer services and waiting times over 3 months.
Would not recommend.
1. maj 2024
Uopfordret anmeldelse
Misleading Claims
Product: Ordered a faux eucalyptus tree and basket. At least one third of the leaves have fallen off already (have it six weeks only!). The basket has to be turned a certain way to face the wall as straw is missing from the bottom of the basket. I wish I had just gone into TK Maxx/Dunelm as would have found better quality products for a much cheaper price. Whoever takes the photographs of the products for their website is a magician as they are nothing what they end up looking like in reality.
Delivery Service is misleading. I paid extra for Next Day Delivery. When the items had still not arrived after three days I reached out to their customer service who informed me that the items had not even arrived in the UK yet. It is unfair to consumers to claim ‘in stock’ beside a product and to take extra money for Next Day Delivery when you know that the products have not even cleared customers and cannot fulfill that claim.
I noticed the company now trades under Habitual Homes. Buyer Beware!!
4. april 2024
Uopfordret anmeldelse
DON't order from this company
DON't order from this company, over a month now and I am still waiting for my order... no response on the webchat, emails... I am now trying to get my money back from my credit card company :(
11. marts 2024
Uopfordret anmeldelse
Dishonest company do not trust
Took instructions to act for this so called professional business only to be left £000's out of pocket. They will blame everyone except themselves. Be careful of this company. You won't get your money
13. juli 2023
Uopfordret anmeldelse
Excellent customer service.
Excellent customer service.
Great communication on delivery lead times and expected delivery.
Fabulous product quality.
Will definitely buy again.
5 star
17. april 2023
Besvarelse fra Habitual Home
Really pleased to hear you're happy with the pre order process and product quality, thank you for taking the time to submit a review!
Ordered for the first time from…
Ordered for the first time from Habitual Home and very pleased, will definitely be ordering again. The items were lovely quality and customer service was excellent.
26. marts 2023
Uopfordret anmeldelse
Besvarelse fra Habitual Home
Thank you for taking the time to submit a review, really pleased to hear you're happy with your order.
Terrible
Terrible. Has taken over 4 months and still haven't got the item. Waited in all day, haven't received any shipping info just an email a month ago saying they may deliver today. Missed it and no slip left so could be another 4 months. Never again.
9. marts 2023
Besvarelse fra Habitual Home
Hello,
I’m sorry to hear you aren’t happy with your experience. The 4 month wait is due to the pre ordered item and unexpected delays due to various hoops we’ve had to jump through with new Brexit changes, we aren’t the only company to have experienced this and we have kept communication with our customers throughout and offered refunds / cancellations as we don’t expect people to wait.
Had we have known they would take 4 months to arrive on a usual 10 day lead time we wouldn’t have put them up for pre order.
As mentioned on your Instagram message I have contacted DX asking for an urgent update and I will get back to you as soon as I’ve received it.
We pride ourselves on communication and managing expectations so we are truly sorry you haven’t had a smooth experience.
All the best
Naomi
Superb product and service
Would highly recommend. From ease of ordering, communication and delivery this company are absolutely fantastic
. A* 👏🏻🤩👏🏻
9. marts 2023
I still do not have my item
I still do not have my item, it has been over a month.
In response to Naomi, I did email for an update, I have emailed a few times before writing the review.
I was updated and told that the item would be shipped on the 9th of march and would expect to receive my order around 7 days later. This hadn't occurred so I emailed for an update.
I was then told that they arrived in the UK last week however am still waiting for DX to contact me with tracking information.
I purley stated I did not have the item yet which is the truth and the delivery has been slow since. Instead of getting sassy in your response on trustpilot I suggest you make better use of your time and actually find out what's going on with the item and chase it up to help your customers.
9. marts 2023
Besvarelse fra Habitual Home
Hello, I’m sorry you’ve submitted this review as opposed to emailing us for an update. Your order is a pre order item as stated in the title expected early March which is why you’ve not received it. We emailed you on the 6th March to confirm delivery dates of when we were expecting the tree’s to arrive which was the 20th, they arrived on Monday as expected and we’ve been working through the orders dated oldest to newest, a shipping confirmation was also emailed to confirm the label has been generated ready to ship when they arrived.
Yours will be dispatched this week on an overnight delivery.
If you need anything else please let me know and we look forward to you receiving your order.
All the best
Naomi
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE
Items look really cheap, free returns are not offered, and given the size of the items they are impossible to return. We have been turned down by 4 DHL service points. This is a scam.
12. marts 2023
Uopfordret anmeldelse
Besvarelse fra Habitual Home
Hello, I’m sorry to read this feedback, the items looking cheap isn’t something we’ve been criticised for in the past, quite the opposite so I’m sorry to hear you aren’t happy with the item. We work incredibly hard at seeing the items in person and choosing them specifically to avoid this from happening.
Free returns aren’t offered as it isn’t financially viable as a small business, you know yourself the cost of postage for returns.
Collection points do have rules to the size of the parcels but arranging a home collection the parcel will be able to be collected with DHL.
We are always happy to help and advise on returns or arrange them but deduct the cost from your refund so please email us at contact@habitual-home.co.uk if you need anything further.
Quality item and fast delivery
Prompt delivery, good quality item, looks exactly as advertised online
26. januar 2023
I enquired about the tracking of my…
I enquired about the tracking of my delivery and they responded quickly. Thank you
25. januar 2023
Damaged item received
Damaged item received & seller notified immediately. Return requested & seller organised return courier, however a week later and I’m still waiting for that collection and my refund!! Seller now unresponsive to follow up emails
17. november 2022
Uopfordret anmeldelse
Unsatisfied Customer
I ordered my mother a st evals Moss candle for a present on the 7th of November, it said 2-3 days delivery which I was happy about, now it’s the 3rd of December and I still haven’t had the candle. I had emailed in twice about asking when it would be delivered or if I could track it but no reply at all
3. december 2022
Items ordered easily online and…
Items ordered easily online and delivered within 3 days.
3. november 2022
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