Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
3,6
18 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Needed to set up a small home office space and bought an ergonomic chair and floating desk from Okfay. Everything arrived well-packaged within 6 days. The build quality of the wood finish pleasantly surprised me given the price point. Assembly took about 30 minutes, and all necessary hardware was included. Support was also super quick when I asked for updated tracking info. Would definitely order again!
Fair quality for the price, manual needs work
Ordered some solar-powered garden lights from Okfay. Half of them work brilliantly and light up the patio nicely, but the packaging box was a bit damaged upon arrival. Still, a decent experience.
Besvarelse fra Okfay
Dear Mariselle,
Thank you for sharing your experience with our solar-powered garden lights. We're delighted that half of them are working brilliantly and brightening up your patio – that's exactly the ambiance we hope to create. However, we're truly sorry to learn that the packaging box arrived damaged. We take great care in packaging our products, and this clearly fell short of our standards. Please be assured that we are reviewing our shipping procedures to prevent such issues in the future.
We would also like to make things right for you. If any of the lights are not functioning as expected due to the packaging damage, please reply with your order details and we will happily send you replacements at no cost. Your overall satisfaction matters greatly to us, and we appreciate your understanding despite this inconvenience. We hope you continue to enjoy the lights, and we look forward to serving you better next time.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
Working from home required an upgrade, so I got an ergonomic office chair and a small writing desk from Okfay. Excellent customer service when I asked about tracking, and the desk is very solid.
Besvarelse fra Okfay
Dear Mathias,
We're absolutely thrilled that our ergonomic office chair and writing desk have upgraded your work-from-home setup. It's especially rewarding to hear that our customer service team provided excellent support when you reached out about tracking – we always aim to be responsive and helpful. We carefully select durable materials to ensure every piece supports your daily productivity. Your satisfaction is our greatest motivation.
Thank you so much for your wonderful feedback! Enjoy your new workspace, and please don't hesitate to contact us anytime. We'd love to serve you again in the future!
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
My kitchen counter was a mess until I bought a multi-tier spice rack and storage organizer from Okfay. Shopping on their website was smooth, and the hardware feels very sturdy and durable
Besvarelse fra Okfay
Dear Keiron,
Thank you so much for taking the time to share your experience with our multi-tier spice rack and storage organizer. We are genuinely delighted to hear that it has helped transform your kitchen counter from a mess into a neatly organised space – that is precisely the kind of everyday improvement we aim to bring into our customers' homes.
We are also very pleased that you found our website smooth and easy to use. A seamless shopping experience is just as important to us as the quality of our products, so your positive feedback on that front truly means a lot.
What especially warms our hearts is your comment about the hardware feeling sturdy and durable. At OKFAY, we partner only with manufacturers who meet our strict quality standards, we never compromise on those essentials.
Thank you again for choosing OKFAY and for sharing your kind words. We hope you continue to enjoy your new spice rack for years to come. If you ever need assistance or inspiration for your next home project, we are always here to help. We look forward to serving you again soon!
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
It’s been a week since I placed the order but the tracking information shows it is still in the warehouse. When can I expect the shipment?
Besvarelse fra Okfay
Dear customer,
Thank you for reaching out. We completely understand your frustration when tracking information shows no movement a week after placement – we would feel the same way. Your time is valuable, and we are committed to getting your furniture to you as quickly as possible.
At OKFAY, we believe that well-crafted furniture should not come with a high retail markup. That is why we work directly with manufacturers and adopt a factory-direct model. Unlike traditional retailers that layer on costs through distributors and middlemen, we cut out the extras so we can offer quality pieces at fair, accessible prices. This approach allows us to bring you unique designs and solid craftsmanship without the unnecessary premiums.
However, to ensure that every piece we deliver meets our high standards, we partner only with top-tier manufacturers who strictly follow our comprehensive five‑step quality control process:
Supplier qualification review – we verify every factory’s credentials and production capability.
Pre‑production inspection – materials and samples are checked before mass production begins.
Raw material testing – we confirm that all inputs are durable, safe, and compliant with regulations.
Finished product random inspection – a percentage of completed items are physically tested for defects.
Post‑sales tracking – we monitor feedback and performance after delivery to continuously improve.
This rigorous protocol does mean that processing times can be longer than those of conventional retailers who skip these checks. We never compromise on quality for speed, because we want your furniture to last for years, not just arrive quickly. That said, we also recognise that you deserve clear communication about your specific order.
To help us resolve this for you, could you please reply with either your order number or the email address you used when placing the order? Once we have that information, our fulfilment team will personally check the current status, confirm the expected dispatch date, and notify you within 24 hours. If we find any unexpected hold‑up, we will proactively offer solutions – whether that means expediting shipping or, if you prefer, adjusting your delivery options.
We appreciate your patience and your trust in us. We know that a great furniture experience starts with a smooth ordering process, and we are determined to make this right for you.
Again, we are truly sorry for the uncertainty and any inconvenience caused. We look forward to your reply so we can get your beautiful piece on its way to you as soon as possible.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
I ordered a modern coffee table from Okfay last week, and it arrived faster than expected. The wooden finish and build quality on their furniture items are fantastic. Totally transformed my living room!
Besvarelse fra Okfay
Dear Poppy ,
Thank you for your fantastic review! We're absolutely delighted that your modern coffee table arrived early and that the wooden finish and build quality have wowed you. Knowing that it has transformed your living room means the world to us—this is exactly the joy we hope to bring to every home. Our team works closely with trusted manufacturers to ensure every piece meets high standards, so your kind words truly validate our efforts. We're so grateful for your trust and support. Enjoy your new table, and please don't hesitate to reach out if you ever need anything else. Welcome to the OKFAY family—we can't wait to serve you again!
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
This has been one of the worst online shopping experiences I’ve ever had.
I contacted OKFAY within 24 hours of placing my order because I no longer required the item. I asked for one thing only: cancel my order and refund me.
Instead of processing my request, they repeatedly ignored it.
Over multiple emails they continued trying to bargain with me rather than honour my cancellation request. They offered:
* 15% off the order.
* 20% off the order.
* Free gifts.
* A replacement product.
* A different product.
* Air freight at my expense.
* Products from their US warehouse.
Not once did they simply process the refund I had requested.
Even more frustrating, their first response confirmed that my order had been placed on hold following my cancellation request, yet they still refused to cancel it and instead kept sending increasingly desperate offers to keep my money.
I had to repeat myself over and over before finally contacting American Express to lodge a chargeback because they would not respect my request.
Their own refund policy states that refunds are available in the appropriate circumstances, yet customer service seemed determined to avoid giving one.
This wasn’t customer service, it felt like a deliberate strategy to make me give up.
I will never buy from OKFAY again, and I strongly recommend anyone considering ordering from them to think twice. If you need help after you’ve paid, expect endless negotiations instead of a straightforward resolution.
Save yourself the stress and shop somewhere that actually respects its customers.
Besvarelse fra Okfay
Dear Feviana,
Thank you for taking the time to share your experience. This is not the level of service we strive to deliver, and we are genuinely sorry that we failed you. Your feedback is invaluable, and we are treating it with the utmost seriousness.
At OKFAY, we are a global furniture platform with a clear mission: to help customers like you create comfortable, stylish, and functional living spaces at accessible prices. We achieve this by partnering directly with leading manufacturers and shipping furniture straight from our partner factories to our customers. By eliminating middlemen and reducing inventory and warehousing costs, we pass those savings back to you. This model allows us to offer unique, high-quality pieces at prices far below what you would find in most local retail stores. We are proud of what we do, but we know that none of it matters if we do not honour the trust you place in us.
We also want to explain what happened from our perspective—not to excuse our poor handling, but to offer transparency. When you requested cancellation within 24 hours of placing your order, our team placed your order on hold immediately, as confirmed in our first reply. However, we'd like to offer some alternative options that you would not miss the products you like. But it won't affect any refund requst.Really sorry for the misunderstanding caused.
Here is what we will do to make this right, effective immediately:
Choice of resolution – You may either:
Select a replacement item from our collection, and we will cover up to 20% of any price difference as a complimentary upgrade; or
Receive a full, immediate refund to your original payment method.
As a goodwill gesture, regardless of your choice above, we will issue a 15% off coupon for any future order, valid for 12 months, as our way of showing that we truly value a second chance to serve you better.
We have also reviewed our internal procedures to ensure that any future cancellation request is honoured promptly, without negotiation, unless the customer explicitly asks for alternatives. This situation has been a powerful lesson for our team.
We understand that trust is earned, not given. We do not expect you to forgive us overnight, but we hope you will accept our apology and this resolution as a first step.
Once again, we are deeply sorry. We wish you nothing but the best, and we hope that one day you might give us another opportunity to show you the service you deserve.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
Super fast delivery and seamless transaction! I was a bit skeptical at first, but everything worked out perfectly. The customer support team was also very responsive when I had a quick question. Highly recommended!
Besvarelse fra Okfay
Dear Mark,
Thank you so much for your wonderful review! We’re absolutely thrilled to hear that your experience was fast, seamless, and exceeded your expectations – even after initial skepticism. Knowing that our customer support team was able to assist you promptly makes us especially proud, as we always aim to be there when you need us.
Your kind recommendation means the world to our entire team. We work hard to ensure every transaction is smooth and every delivery is on time, so your feedback truly validates our efforts. We look forward to serving you again in the future – and we promise to keep up the same high standards. Thanks again for choosing us!
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
I purchased an item from Okfay online and was even given the option to pay extra for an earlier delivery, which I did. Nearly three weeks later, having heard absolutely nothing, I contacted Okfay to ask when my order would be delivered. Only then was I informed that the item was actually out of stock.
What is completely unacceptable is that Okfay made no attempt to notify me when they became aware the item was unavailable. Instead, they were quite happy to leave me waiting indefinitely until I chased them for an update myself. Had I not contacted them, I have no confidence they would have informed me at all.
This demonstrates a complete lack of communication, professionalism, and customer service. Taking a customer's money, charging extra for expedited delivery, and then failing to advise that the product isn't even in stock is simply not acceptable.
After I was told the product was no longer available I requested the order to be cancelled and asked to be refunded. It was then I was informed there would be a 10% 'processing fee' to cancel the order for an item that wasnt possible to deliver
I will never use Okfay again and would strongly recommend that others think twice before ordering from them. There are plenty of retailers who value their customers and communicate honestly when problems arise. Unfortunately, Okfay is not one of them.
Besvarelse fra Okfay
Dear Colin,
We are truly and deeply sorry for the frustration and disappointment we have caused you. Please accept our heartfelt apology – you deserved better, and we fell short.
At Okfay, we are a global furniture platform dedicated to helping customers create comfortable, stylish, and practical living spaces at affordable prices. We work closely with leading manufacturers and ship our furniture products directly from our partner factories to customers across the United States. We partner only with top‑tier manufacturers who meet strict production and quality standards. Our five‑step quality control process – supplier qualification, pre‑production inspection, raw material testing, finished‑product random sampling, and after‑sales follow‑up – ensures that every piece of furniture meets consistent quality benchmarks before it leaves the factory.
Now, let us explain exactly what happened with your order. During our routine quality inspection, we discovered that this particular batch had a noticeable colour variation. In rare cases, custom‑made products may exhibit minor differences due to production lot variations or supplier sourcing. Because we refuse to compromise on quality, we immediately paused shipment and requested a replacement from our supplier. However, as this item is a custom‑made piece of furniture, the production cycle is unusually long, and we were unable to find an alternative qualified supplier within a reasonable timeframe. That is why we eventually informed you that the item was out of stock – not because we never had it, but because we chose not to send you a product that did not meet our standards.
We fully acknowledge that we should have proactively notified you the moment we discovered the issue. You should never have had to chase us for an update. That was a failure on our part, and we are genuinely sorry. At the same time, we hope you understand that we simply could not bring ourselves to ship a product that was not up to the quality we promise – because we believe that delivering excellence matters more than a fast but flawed shipment.
To make things right, we would like to offer you two clear options:
Exchange for another product – we will cover 20% of the price difference for any alternative item of your choice, so you can still get a beautiful piece at a great value.
Full refund – we will process a complete refund of your entire order, including the expedited delivery fee you paid. The refund will be issued within 2–3 business days.
Your trust matters immensely to us, and we are committed to learning from this mistake. We hope you will give us a chance to restore your confidence – not with words, but with better actions.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
Order 611873 UPDATE
Thank you for the update delivery details! Will rate your product again when received.
Besvarelse fra Okfay
Dear Chelsea,
Thank you so much for your update on Order #611873! We truly appreciate your kindness and trust.
We’re committed to making your delivery experience smooth and transparent. If you have any questions before or after arrival, our support team is always ready to help. Your honest feedback not only encourages us but also helps us serve you better.
We hope the product brings you great satisfaction, and we can’t wait to hear your thoughts once it’s in your hands. Thanks again for choosing us – it’s an honor to have you as a customer!
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
Good experience overall. The product met my expectations, and customer support was helpful when I had a question. Shipping took a little longer than expected, but everything turned out well.
Besvarelse fra Okfay
Dear Tamsin,
Thank you so much for sharing your experience! We're truly glad to hear that overall you had a good experience and that the product met your expectations – that means the world to us. It's also wonderful to know our customer support team was able to assist you promptly when you had a question; we always strive to be there for you every step of the way.
Thank you for choosing us, and for taking the time to write this honest feedback. We hope to serve you again soon, and we promise to keep improving.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
Smooth ordering process and fast communication. Everything arrived as expected, and I'm happy with the overall experience.
Besvarelse fra Okfay
Dear Ardyn,
Thank you so much for your fantastic feedback! We are absolutely delighted to hear that you enjoyed a smooth ordering process and quick, effective communication with our team. It's our mission to ensure every step is seamless, and your satisfaction confirms we're on the right track. We're especially glad that everything arrived exactly as expected—that's the best reward for our hard work. Your positive experience inspires us to keep raising the bar and refining our service. We truly appreciate your trust and support.
Please know that we're always just a message away, ready to help with any questions or needs. We can't wait to welcome you back for another great shopping experience.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
I ordered this on July 9, 2026. As of today (July 23, 2026) Fedex has indicated they haven't received the product although there is a tracking number!!!
Where is the product & when can I expect it?
Besvarelse fra Okfay
Dear Gerald ,
Thank you for your follow‑up, and please accept our sincerest apologies for the continued confusion and frustration. We completely understand your impatience and concern—especially when you see a tracking number but FedEx indicates they have not yet received the package. That is unsettling, and we take full responsibility for not explaining this clearly from the very beginning.
Let us clarify the current status of your order. It is currently in transit via ocean freight and has not yet arrived at the destination country. The tracking number we provided is a pre‑shipment number issued by FedEx, which is generated when we prepare the documentation for customs and final delivery. FedEx will only scan and update the tracking once they physically receive the package after it clears local customs. Until then, the status will show “label created” or “not yet received” – this is normal for international sea shipments, but we should have warned you about this in advance.
Now, please allow us to reiterate: we are not a fraudulent seller. We are a fully registered, long‑standing business that operates with complete transparency and in full compliance with all international trade laws. Our products are sourced directly from the original manufacturer, which allows us to offer authentic quality at competitive prices. However, this direct‑from‑factory model inevitably involves a longer logistics chain: international ocean freight, import declaration, customs clearance, and domestic transshipment. We handle all paperwork, duties, and insurance ourselves, so you never face hidden fees or legal risks – everything is legitimate and insured.
Therefore, we would like to offer you the two options:
Option 1 – Keep the order and receive a 15% refund (credited to your card) as compensation for the extended delivery time. We will continue to monitor every step and keep you updated with FedEx scan events as soon as they occur.
Option 2 – Cancel the order for a full refund – we will immediately refund the entire amount to your credit card. No deductions, no questions asked. In addition, we will send you a small complimentary gift separately as an apology for the inconvenience and your wasted time.
Once again, we apologise for the anxiety we have caused. We value your trust and your business, and we are committed to making this right.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
I placed an order on 7/18/26, received confirmation email of order but then nothing, 4 days later still no shipping information. Although the item purchased looks good in picture, I hope it is the same as when we receive it.
Besvarelse fra Okfay
Dear Anita,
Thank you for your order and for reaching out with your concerns. We completely understand your anticipation and your desire to receive shipping confirmation promptly.
Regarding your order placed on July 18, we want to reassure you that it is well within our normal processing timeline. To put your mind at ease, we have already escalated your case to our logistics team. We will personally verify the current status and send you a detailed shipping update via email. If your order has already left our facility, we will provide the tracking number immediately; if not, we will prioritise its dispatch.
As for product quality, please be assured that all our product images are taken from actual inventory, and every piece undergoes rigorous inspection before packing. We stand behind our craftsmanship, and we are confident that you will receive exactly what you see online.
If you need the item urgently, we can also explore expedited shipping options – just let us know. Our team is always ready to assist.
We truly appreciate your patience and trust. Your satisfaction is our top priority, and we will do our utmost to ensure a smooth delivery experience.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
Trash. Product, customer service, everything about this company is trash.
Updated they sent me a cheap gift I never asked for then asked me to change review.
Keeping it as is cause I won’t lie for them when their service is bad. Just provide the products people pay $1000 for and you won’t get bad reviews, just an idea.
Besvarelse fra Okfay
Dear Joe,
Thank you for your feedback. Please accept our sincere apologies—this is absolutely not the level of service or product quality we strive to deliver, and we completely understand your frustration. Your honest feedback is invaluable, and we take every word of it seriously as we continuously work to improve.
At OKFAY, we are a global furniture platform dedicated to helping customers create comfortable, stylish, and functional living spaces at affordable prices. We achieve this through a direct-from-manufacturer model: our furniture products are shipped directly from our partner factories to our customers in the United States. By reducing inventory and warehousing costs, we pass those savings back to you—which allows us to offer unique, high-quality furniture at prices far below those of many local retail stores. We work with major logistics carriers including UPS, FedEx, and DHL through long-term partnerships. Because our products are shipped directly from the manufacturers, the standard delivery window is typically 2 to 4 weeks.
We want to make things right for you. To help us resolve your case promptly and properly, could you please provide us with your order number or the email address you used when placing your order? Once we have that information, we will investigate immediately and offer you the following solutions:
Exchange for a different style – We can replace your item with another product of similar value. If you prefer something priced higher, we are happy to cover up to 20% of the price difference at no extra cost to you, and we will reship the new item promptly.
Full refund – If you would prefer not to proceed with an exchange, we will cancel your order and issue a complete, full refund with no questions asked.
Please reply to this message or reach out to our customer support team directly with your order details. We are here to listen, to help, and to earn back your trust. Once again, we are genuinely sorry for the trouble and disappointment you've experienced. We hope you'll give us the opportunity to show you the quality and care that OKFAY truly stands for.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
Excellent experience with OKFAY. Everything worked as expected, and I appreciated the smooth process and helpful support. Highly recommend!
Besvarelse fra Okfay
Dear Jaelric ,
Thank you for your excellent review. We are truly delighted that your experience with us was seamless from start to finish. It is especially rewarding to know that our support team provided the helpful assistance you expected. We take great pride in ensuring every step of the process is smooth and transparent. Your high recommendation means a great deal to us, and we are grateful for your trust. We look forward to serving you again in the future with the same dedication and professionalism.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
I had a positive experience with OKFAY. The ordering process was straightforward, the website was easy to use, and my experience matched my expectations. Customer support responded promptly when I had a question.
Besvarelse fra Okfay
Dear William,
Thank you for sharing your positive experience with OKFAY. We are delighted that you found the ordering process straightforward, our website intuitive, and that your expectations were fully met. It is especially gratifying to know that our customer support team responded promptly to your query – we take pride in being accessible and helpful at every step. Your satisfaction is our greatest reward, and we truly appreciate your trust in us. We look forward to serving you again with the same level of professionalism and care.
Regards,
Okfay Customer Service Team
( *support@okfay.com , 24/7 stands by your side*)
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
