I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I thought that Grind would be my go-to web based coffee & took out a bean subscription. This worked ok for a while until I tried to add a bag of ground. This proved impossible & ended up with me inadv... Se mere
Virksomheden har svaret
I accidentally ordered ground coffee rather than whole bean. A mistake that I realised seconds after I made it. This was so gutting, but with a newborn baby & a lack of sleep mistakes can happen. I em... Se mere
We love the Grind Advent Calendar and order one every year. Beautifully boxed and presented and an excellent design. Specialist,festive coffee pods for each day make it a special time! Love it!
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Skrevet af virksomheden
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Kontaktoplysninger
8-10 New North Place, EC2A 4JA, London, Storbritannien
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4,1
God
13 t anmeldelser
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Really good coffee and very helpful…
Really good coffee and very helpful customer service.
8. august 2026
We ordered a Snoopy cafetiere from…
We ordered a Snoopy cafetiere from grind a few months ago and absolutely loved it, the design is so cute!
One day I noticed there was a hairline crack in the glass so we were gutted!
I emailed customer support and spoke with Antonia and they were brilliant and offered to send a replacement! So we were over the moon 😁
Would definitely use the company again (need to order some of the miffy collection!) ❤️
20. august 2026
Uopfordret anmeldelse
Quick delivery
Quick delivery, good quality products, they are constantly coming up with new products and special offers for both new customers and returning subscribers. Nothing to fault!
2. juni 2026
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
top of the pods split quite often and…
top of the pods split quite often and leave an ashy taste. Not sure if it's just when you're doing pods back to back they can't handle the heat but I'll be going back to Nespresso pods and dealing with the recycling process over these.
13. august 2026
Besvarelse fra Grind
Hi Robbie,
Thank you for taking the time to share your feedback. We’re sorry to hear you’ve experienced issues with the pods splitting and affecting the taste of your coffee.
We’d really like to look into this further, as this isn’t the experience we want for our customers. If you could contact our Customer Experience team at shop@grind.co.uk with your order details and, if possible, a photo of the affected pods, we’d be happy to investigate this with you.
We also appreciate your feedback around the pods being used back-to-back and the recycling process, and we’ll make sure this is shared with the relevant team.
Miffy collab is gorgeous
Miffy collab is gorgeous. Quick delivery. Coffee smells and tastes lovely.
14. august 2026
Damaged
I ordered the two Miffy mugs and one of them came with a part of Miffys face scratched off.
14. august 2026
Besvarelse fra Grind
Hi Gabi,
We’re sorry to hear that one of your Miffy mugs arrived damaged. We’d be happy to look into this for you and see how we can help.
Please get in touch with our Customer Experience team at shop@grind.co.uk with your order number and a photo of the damaged mug, and we’ll be able to look into this further for you.
We look forward to getting this resolved for you.
Ordered and paid for next day delivery…
Ordered and paid for next day delivery on Saturday 15 Aug but delivered on Wednesday19 ?? How is that next day delivery / missed my daughter’s birthday! Not impressed. Contacted them and not heard anything
14. august 2026
Besvarelse fra Grind
Thanks for leaving us your review, although we're sorry for any inconvenience caused by this!
I can see our team got back to your email last week - so hopefully you did receive our reply!
Just to note, all Next Day delivery orders placed outside of Mon-Friday are despatched on the next working day, but we can only apologise if the delivery was then delayed by the courier on this occasion.
At home on the go or in one of your…
At home on the go or in one of your coffee shops (Liverpool St & Elena are the best!) Grind coffee is the best.
6. august 2026
This was a gift
This was a gift. The box is covered with Grind branding. No chance of keeping it a secret
13. august 2026
Besvarelse fra Grind
Hi Rebecca,
Thank you for your feedback, and we’re sorry the packaging gave the surprise away!
All of our boxes currently feature Grind branding, and we don’t currently offer gift wrapping as an option. That said, we completely understand how this could be an issue when ordering a gift, and we’ll be sure to pass your feedback on to the relevant team for consideration.
We hope the recipient still enjoyed their Grind gift!
Matcha is good but tea set could be better
Customer service response is quick - based on one enquiry I made so far.
I ordered the matcha tea set. I have only used the whisk once but the needles are already breaking and coming off. Not sure it will last the next 29 servings I have yet to make. The bowl itself is nice and roomy however, I now think it's too smooth for matcha preparation - but that's just my preference.
The matcha is nice though as expected with its price point.
3. august 2026
Besvarelse fra Grind
Hey Leda, thanks for leaving us your review - although I'm sorry to hear about this issue with your matcha whisk! I can see you're already in communication with one of our team about this issue, so hopefully we can find a resolution for you asap! ✨
Lovely pressie to myself!
I am thrilled to bits, quick delivery and a really cute gift just for me.......the coffee is lovely too.x
13. august 2026
Smart packaging
Quick delivery, very nice packaging with a cup and coffee tin that go with my pink bean grinder. All that I need to do now is brew a coffee!
12. august 2026
Bought the Miffy mug set
Bought the Miffy mug set, really cute and good quality. My second purchase from a special range my first was a Snoopy tin and cafetière
12. august 2026
Iced instant Grind in this heatwave is…
Iced instant Grind in this heatwave is the perfect answer when you want to cool off. Delivered by Royal Mail exactly as they said it would be. Perfect
12. august 2026
Miffy cafetiere and mugs for daughters…
Miffy cafetiere and mugs for daughters new home. Arrived quickly. Look gorgeous
12. august 2026
Quick and speedy order
Quick and speedy order! The Miffy cafetiere is gorgeous. Lovely excellent experience!
12. august 2026
“computer says no” approach
Customer service was unwilling to resolve a simple glitch on their online platform. Adding a subscription to the basket removes the discount from the one-off summer sale products in the same order. They preferred a “computer says no” approach.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Grind
Hey Juliana, thanks for taking the time to leave us your review - although we're sorry to hear we couldn't help you further on this occasion. We know how frustrating it can be when something simple becomes complicated, so we've escalated this internally to see if we can prevent this happening in the future!
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