Fixflo Anmeldelser 

The team at Fixflo are always so helpful - especially Lauren, Fabien and Charlie! Thank you for everything you do for us at urbanbubble

My business has been using Fixflo since 2014 so I have seen it develop from strength to strength over the years and have actively rolled it out across other parts of my business as it has grown. Fixflo has enabled us to operationalise and optimise our repair management processes to scale effectively and provide consistent, high quality customer service to our tenants as our portfolio and subsequent repair volume has increased significantly in both the lettings and BTR sectors. Aside from new features being launched frequently (and the subsequent value we get from this), the support, advice and overall relationship we have with the Customer Success team has been absolutely brilliant! I highly recommend Fixflo to other business owners in the property management space.

As a data & systems administrator I have seen the significant impact Fixflo has on improving our internal processes and efficiencies across multiple teams and parts of the business. Fixflo is very user friendly, always improving and our feedback is always appreciated and often acted on. We work closely with the Customer Success team who are always helpful, friendly and solution oriented when it comes to challenges we are experiencing or new opportunities we want to explore when it comes to using different parts of the product.

We have been working with Fixflo for a couple of years now & it has really helped improve the service we offer to our customers whilst helping make our internal processes more efficient. The team at Fixflo have provided excellent support including advice, training and multiple sets of development work to ensure the product is exactly what we need.

Fixflo is an excellent system. It helps us cut out a lot of the usual admin work associated with maintenance issues because it prompts the contractor to keep us, and the customer, up to date with progress and submit their costs/invoices. The team at Fixflo are a pleasure to deal with, very helpful and quick to resolve any problems.

I have been working with FixFlo quite some time now and I have always found them to prompt, knowledgeable and open to explore new opportunities raised by colleagues and clients. I would like to give out a special shout to Lauren, who has been indispensable in getting us all set up and being there when we have needed support. I would recommend the team and product in the future.

Helpful company

The system itself help with the day to day running of the property management team and we would be lost without it. Jessica & Charlie in particular from the support team are always happy to help and resolve any issues quickly and efficiently for me and the team. Great customer service and fantastic system overall.
Property Management Team - SMPS

Fixflo has now become an integral part of our management process providing a seamless connection between tenant, agent and contractor. The staff at Fixflo are ever so helpful and attentive with a real can do attitude that makes dealing with Fixflo so enjoyable and productive.

We, as a company, have using fixflo for around 5 years; however it would be fair to say that previously we were just playing with it. As a consequence of the pandemic I, personally, became more involved with the day to day management of our properties and started too better understand how fixflo works.

In short, fixflo is a game changer it simplifies and speeds up process, keeps all parties 'in the loop' helps to streamline your operation. I am a complete convert and am now looking to see how we can better utilise more of the program and its functionality.

Great System. Fab team always happy to help. Training Videos Excellent. Five Stars All the way

second day waiting for an enginner and a no show again ,pathetic customer service.

We have been using FixFlo's reporting interface for years, but only recently adopted the Professional version for full issue management.
We had previously been using cobbled-together solutions led by email to manage our repairs, and from the first week I could already see the efficiencies that FixFlo would bring us. With our main tradesmen on board now as contractors, I feel like I have the world at my fingertips - issues have a life of their own and I no longer have to progress them through each step of the process and endless back-and-forth with the various parties.

Top System

Luckily for us, we had literally just signed up to Fixflo Pro prior to the full lockdown back in March and I have to say, this was a massive saving grace as it allowed our Property Managers to work remotely directly from their home laptops. From a management perspective, we also had automated reports sent to us on a daily basis allowing us to keep up to date with the productivity of the Property Management department whilst they were at home.

We have never looked back since that day and now Fix Flo has become an integral part of our operation allowing us to instantly communicate with clients, tenants and contractors all on the same platform and we are now looking to start utilising the planned maintenance and compliance section of the platform which will massively reduce our administration tasks. Perfect.

I also want to say that Louisa Killeen is a major asset to the company - she has been hugely responsive to any queries I have had and has been patient and clear with me when looking to understand what other benefits the platform can bring moving forward. Thank you Louisa.

It is a user friendly application. It is easy to use and understand. It makes chasing easy and transparent. Love it!

Over the past seven months of the Covid-19 crisis, we have experienced a dramatic up-tick in the amount of maintenance issues reported by our tenants. This went hand-in-hand with the challenge of having staff working flexible hours from home for most of this period.

It soon became apparent that I needed to re-visit our current maintenance protocols to see if there was a more efficient way to deal with reported issues and planned maintenance, whilst not losing sight of the need to continue providing our landlords and tenants with the same levels of service they have come to expect from Haydn Jacks Lettings.

After much research, I settled on the software provided by FixFlo and it went live in the middle of this month (Oct 2020). We have taken advantage of their expertise in transitioning from one system to another, data transfer, staff training and also tenant and landlord promotion. The change has been seamless and after only one week since going live, we are already receiving amazing feedback from those tenants and landlords who have had reason to engage with the system.

This software is a must for all property management companies.

We have used Fixflo for several years and find the system very helpful.

We have seen a noticeable reduction in complaints / concerns from tenants and landlords about maintenance being progressed as the system helps keep everything moving in the right direction.

It is also a god send when it comes to keeping on top of compliance certificates and renewal dates.

We have signed up to Fixflo after a very informative demo by Fabian Reynolds and looking forward to sharing with our tenants.

Brilliant system .. Highly recommend this system to anyone with over 5 properties , saves so much time, all documented and systematised

Fabian in the support team is excellent , cannot be more helpful and supportive.

Very professional and knowledgeable

Thank you Fixflo!! Very happy customer

Fixflo has cut out all unnecessary phone calls and arguments over responsibility with tenants / landlords. It has reduced our work by half! The training is good, the staff are so helpful and we would highly recommend using this system.
Once you get use to navigating the dashboard - maintenance becomes stress free and easy to pick up where someone else left!
Amazing