Fixflo Anmeldelser 

Tom Moffat has been incredibly helpful throughout my dealings with Fixflo.

I’ve worked with lots of different people across the PropTech industry, and Tom genuinely stands out as one of the most helpful, responsive and knowledgeable people I’ve dealt with. He has consistently gone above and beyond to understand the issues we’ve been facing, explain things clearly and help get them resolved.

It’s refreshing to deal with someone who takes genuine ownership and is always willing to help, even when the issue isn’t necessarily straightforward.

A real credit to Fixflo and, in my experience, exactly the kind of person you want supporting your customers

Our organisation went live on Fixflo just a week ago now. Moving over from a very old outdated system which several members of our team have used for the best part of a decade. We have received fantastic support from the team at Fixflo from day one. They have responded quickly and professionally to all queries and always been on hand to work through any teething problems that presented themselves. A special thank you to Karen H in training who has supported the team effortlessly. She is a Fixflo superstar and has made our journey so far calm and comfortable. Highly recommend the product and the company as a whole.

Avoid Fixflo – A Contract Prison with Terrible Customer Service
Our experience with Fixflo has been one of the most frustrating experiences we've had with any software provider.
The sales process promised one thing, but the reality was completely different. We were given misleading information around pricing and CRM integrations, which ultimately influenced our decision to sign up.
The biggest issue came when we reduced the package we were on. Without making it sufficiently clear at the outset, our CRM integration was removed. This left us with a system that no longer met our operational needs, despite us still being in contract.
Trying to resolve the issue was almost impossible. Phone calls went unanswered, managers failed to take ownership, and getting a meaningful response was incredibly difficult. Support was painfully slow, and whenever we needed assistance beyond the basics, the answer seemed to be that we'd have to pay extra.
When we attempted to reinstate the integration, despite already serving our cancellation notice in accordance with their very specific contractual requirements, we were told the only option was to commit to another 12-month contract. That wasn't a solution—it felt like an attempt to trap us for another year.
The whole experience has felt less like a software partnership and more like a contract prison. The emphasis appears to be on keeping customers tied into agreements rather than providing a service that makes them want to stay.
Customer service has been consistently poor. Management have been ineffective, accountability has been virtually non-existent, and unless you're looking to upgrade or spend more money, it's incredibly difficult to get anyone to engage with you.
There are far better maintenance platforms available that understand customer service, transparency and long-term relationships. We have since moved away and would strongly encourage anyone considering Fixflo to carefully read the contract, understand exactly what functionality is included at every package level, and think twice before committing.
Based on our experience, I cannot recommend Fixflo.

Tom Moffat has been incredibly helpful since our onboarding process. He's not only highly knowledgeable about the software but has also taken the time to understand our goals and help us achieve our vision for the business.

He's always happy to help, with a friendly and professional approach that makes working with him a pleasure. Since implementing Fixflo, Tom's support has played a key role in transforming our property management department and helping us continue to grow and achieve our goals.

We manage over 2,000 properties, and Fixflo has completely transformed our business. With any technology, the onboarding and ongoing account management are just as important as the software itself, making sure everything is set up exactly how you need it.

Tom Moffat has been incredible, and we genuinely wouldn’t be where we are without his support, ideas and account management. Fixflo is our favourite software, and Tom is easily the best account manager we’ve dealt with across all the technology providers and third parties we use.

I am a landlord and my letting agent uses FlixFlo for the tenants to report issues. I have just been charged £600 to change the barrel on a door lock. The call out charge was £400 which is extortionate. I did not receive any prior notice that the tenant had reported an issue or a cost estimate prior to the job so I had no idea there was an issue and that Flixflo would send a contractor without my knowledge.

As a long-time user of Fixflo, I feel the system is beginning to feel dated, particularly given the advances in AI and technology more generally.

The MI reporting is not especially intuitive. Reports often generate as spreadsheets with numerous unnecessary columns, meaning users have to spend time deleting and reformatting data before it is useful. This is time-consuming and not particularly user-friendly.

It feels as though Fixflo has perhaps rested on its laurels a little. The system now needs to be taken to the next level, with better use of AI to improve reporting, automation, usability and efficiency. I am hoping they are working on advances in the background.

Scarlet has been great and helped with any issues or queries i have. We are only just getting started with the platform but so far it looks like it will be a great help for our business.
Thanks again Scarlet

really easy to use and James Kelsall has been great in assisting with any queries

We’ve been really impressed with Fixflo – it’s made a big difference to how we manage maintenance across the business.

The platform just works well for everyone. Tenants find it straightforward to log issues, contractors get everything they need clearly, and landlords have good visibility throughout. It takes a lot of the friction out of day-to-day maintenance.

The biggest win for us has been the automation around planned maintenance. It’s taken away loads of manual admin and keeps everything running in the background without us having to chase things.

For Property Managers, it’s been a big shift. Much more efficient, and it frees up time to actually focus on service levels and looking after clients rather than being stuck in processes.

Also worth calling out James Kelsall, our Account Manager. He’s been brilliant, always helpful, easy to get hold of, and genuinely cares about making sure we’re getting the most out of the system.

Having that level of support makes a real difference.

All in all, a solid 5 stars from us.

The software is excellent and has exceeded our expectations. The customer support from Pippa and her team has been outstanding, providing reassurance whenever required.

I want to make a comment about their head of Customer Service Jordan Rice. In a difficult situation Jordan was incredibly helpful, empathetic and resolved my issues. Thy get 5 stars for Jordans involvement!

Our Customer Success Manager Marcela has been instrumental in supporting with updates and reporting in the system. Her understanding of data presentation has helped to develop new dashboards to report key trends, key compliance information and high level summaries.

She is responsive, professional, operational and strategically minded and it has been a pleasure working with her.

Greg is always a pleasure to meet with. todays meeting was helpful and insightful. Greg’s continually helping us find solutions enabling our business to thrive. We’ve been working together for the last 3 years and I’m sure we will be for many more.

We have integrated Fixflo with our existing CRM to enhance our block management services, and Tom Moffat has been exceptional throughout the onboarding process. He is always on hand to assist with any questions we may have.

So far, the system has performed brilliantly and will no doubt provide significant benefits to both our staff and our residents/leaseholders.

The onboarding process has been very smooth and well-structured throughout. Communication has been clear, proactive, and responsive, which has made a real difference. It’s been a particularly positive experience working with Pippa and Scarlett — very professional and easy to deal with.

I've used this company for several years for the software for my business for tenants to report issues. People should be aware it is very difficult to cancel when you're locked in and it auto renews annually without any ability to cancel in year without paying for the full year even if you don't want to use it. I'm now paying for 6 more months that I won't be using it

We have been with Fixflo for several years and overall the software itself is very good. However, our experience with their customer service has been extremely disappointing.

We previously tried their contractor call-out service but found the charges to be excessively high. We therefore decided to stop using the service and advised them on the phone & switched the feature off via their online portal. Despite this, we later discovered that we had continued to be charged for a further 14 months for a service we were no longer using.

We contacted Molly Hayman requesting a refund of approximately £1,300 for these charges. We were then advised that Fixflo “do not get notified” when customers switch the feature off themselves, which is difficult to understand considering their entire business model operates through their online platform.

I have emailed Molly three times regarding this matter and received only one response. It has now been over a week without any further reply. I have also asked for confirmation of the notice period required to cancel the service entirely, again with no response.

It is incredibly frustrating that there appears to be no direct phone support available, and communication is handled solely online. While the software itself works well, the lack of customer service and failure to deal with issues in a professional and fair manner is very disappointing.

I would strongly advise other customers to carefully monitor any additional services activated on their account, as resolving issues afterwards appears to be extremely difficult.

Have being overcharging us for over a year. Do not respond to communication. No contact phone number. Shocking way to run a business

Very computer says no, wiring in some ceiling downlights playing up causing some to flicker and others to not come on at all regardless of new bulbs. Away from the property for a few days but fixflo customer service (AI or human, unclear) refuse to even start the process of sorting contractors until I take a photo of the ceiling?