Our organisation went live on Fixflo just a week ago now. Moving over from a very old outdated system which several members of our team have used for the best part of a decade. We have received fantas... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Tom Moffat has been incredibly helpful throughout my dealings with Fixflo. I’ve worked with lots of different people across the PropTech industry, and Tom genuinely stands out as one of the mos... Se mere
I am a landlord and my letting agent uses FlixFlo for the tenants to report issues. I have just been charged £600 to change the barrel on a door lock. The call out charge was £400 which is extortionat... Se mere
Virksomheden har svaret
We manage over 2,000 properties, and Fixflo has completely transformed our business. With any technology, the onboarding and ongoing account management are just as important as the software itself,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Market leading, fast-growing, exciting, international, creative, dynamic, innovative; this is Fixflo. Since launching in 2013, our phenomenal growth has resulted in Fixflo gaining leader status in the repairs and maintenance software field. Our business plan is simple. We aim to be the standard way in which property repairs are reported and managed in homes and places of work around the world. Having recently launched in South Africa and Australia, the Fixflo system is now being used by over 800,000 properties. That’s 1700+ agencies over 15 time zones!
Kontaktoplysninger
International House, EC3V 3NG, London, Storbritannien
- help@fixflo.com
- www.fixflo.com
3,9
God
236 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
April has been amazing throughout…
April has been amazing throughout dealing with maintenance in our flat. She was very active and chased until the landlord resolved the issues. Massive thank you
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Mia,
Thank you for the kind words! It sounds like you had a great experience, but we think this review might have been for the agency that uses Fixflo to manage its maintenance requests.
Just wanted to let you know in case you want to pass the feedback to the right place.
Many thanks
Fixflo Support Team
Constant Price Increases
If you’re looking for constant price increases to your subscription then you’ve certainly come to the right place! Although overall the system is decent, it just seems whenever they introduce a new feature customers are hit with a price increase whether they want the feature or not! I wouldn’t recommend the out of hours contractor service. They’re pretty good at all the tenants straight away but you’ll be waiting days for an out of hours contractor to turn up! Only one have they ever been able to source someone to attend! Not worth the money.
29. april 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Chad,
Thank you for taking the time to share your feedback. We're sorry to hear that you've had a frustrating experience with pricing and our out-of-hours contractor service.
We understand how important transparency is and regarding pricing, our goal is always to provide fair value, and while we occasionally adjust subscription rates to reflect new features or rising operational costs, we appreciate that not everyone may find these additions beneficial.
Your point is well taken, and we’ll consider this more carefully going forward.
We're interested in hearing about your experience with the contractor marketplace service. We'd like to investigate further to understand what went wrong and how we can improve.
If you haven't already please reach out to our support team so we can follow up on this.
Many thanks,
Fixflo Support Team
Great Customer Service
Helpful, speedy and polite service. Any queries are answered extremely efficiently
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hi Tuckerman Residential Team,
Thank you so much for your kind words! We're thrilled you found our service helpful, speedy, and polite.
We always strive to respond to queries as efficiently as possible, and your feedback truly means a lot to us!
Many Thanks,
Fixflo Support Team
Kacey Chambers is my customer success…
Kacey Chambers is my customer success manager and she's been great so far. Every question has been answered and beyond.
Couldn't recommend enough.
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hi Jonny,
Thank you for sharing such kind words! It's great to hear Kacey has provided such a high level of support and to know she has made a positive impact.
Thank you for sharing the positive experience!
Many thanks,
Fixflo Support Team
Verity at Fixflo
This is a review for Verity at Fixflo, who was on the ball when I had reported an issue, solving my problem, showing empathy and excellent customer service . Thank you. The platform itself has been an affective part of our property management service, for many years now
20. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Gary,
Thanks for sharing such kind words! We're delighted to hear that Verity provided prompt and empathetic support, delivering excellent customer service. It's fantastic to know that Fixflo has been an effective part of your property management service for many years.
We look forward to supporting you again in the near future; if you haven't already, we recommend you bookmark our helpsite link https://help.fixflo.com, where you can access our super useful selection of guides and articles on the most frequently asked questions.
Many thanks,
Fixflo Support Team
Exceptional Customer Service!
Exceptional Customer Service!
Anjali responded promptly to my query and resolved this immediately. Fixflo is a fantastic system and any user feedback is welcomed and implemented to ensure the system works for the user. It has made the management of my properties much smoother and our tenants find this easy to use too.
Excellent, would highly recommend.
18. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Sarah,
Thank you for your fantastic feedback! We're thrilled to hear that Anjali provided prompt and effective support. It's great to know that Fixflo has made managing your properties smoother and that both you and your tenants find it easy to use. We appreciate your recommendation.
Many thanks,
Fixflo Support Team
Excellent support
The Support Team at Fixflo are excellent. Always ready to help, including understanding what we're trying to do.
20. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Gail,
Thank you for your kind words! We're delighted to hear that our Support Team at Fixflo has been able to assist you effectively. We have a fantastic helpsite which is full of guides to help you use Fixflo efficiently - https://help.fixflo.com
If there's anything else we can do to support you, please don’t hesitate to reach out.
Many thanks,
Fixflo Support Team
Marcela has been great in assisting us…
Marcela has been great in assisting us in the setup with Fixflo. Great system and a real bonus to have an account manager who knows her stuff as is wanting to help us succeed!
12. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Rex Gooding team,
Thank you for your kind words! We're delighted to hear that Marcela has been instrumental in your Fixflo setup. We take pride in having knowledgeable and dedicated account managers who genuinely care about our clients' success. It's great to know you're finding value in the system, and we look forward to supporting you further.
Many thanks,
Fixflo Support Team
James Kelsall
James our Account Manager is always on hand to help and is influential in how we now use the system. Thanks James for all your help and continued support.
19. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Matt,
Thank you for your kind words! We're delighted to hear that James has been such a valuable support in helping you make the most of the system. We'll be sure to pass on your feedback—he’ll be thrilled to hear it!
Many thanks,
Fixflo Support Team
Anjali has been great
Anjali has been great.
Really helpful with a tech query I had. Quick to explain and a clear answer received.
6. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Savannah,
Thank for your for kind words, great to hear Anjali was helpful and able to support your query. We'll pass on your feedback and look forward to supporting you in the near future.
All the best,
Fixflo Support Team
Quick to respond and very helpful
James Kelsall is always quick to respond to any questions I have and is very helpful in providing advice on how we can best use the system to match the ideas I have for the team.
13. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Tyler,
Thank you for your kind words! We’re thrilled to hear that James Kelsall has been so responsive and helpful in guiding you on how to make the best use of the system. We appreciate your feedback!
Many thanks,
Fixflo Support Team
Excellent service! Supportive, responsive and friendly.
The Fixflo platform has been a fantastic addition to the business helping us to streamline our operation and enhancing our customer experience. Mike and Marcela have been with us from the start, and 12+ months into our journey, with new areas of the business now also going live, they have been consistently helpful and supportive, and willing to work with us to further enhance our experience. Jess has also been instrumental in delivering large group training, making the sessions very informative and memorable, gaining buy in and generating excitement about the product.
Everyone I have dealt with at Fixflo know the product in great detail. They have been very supportive, friendly, and clearly have a passion for the product and what they do. Excellent service!
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Dan,
Thank you so much for your kind words! We're thrilled to hear that Fixflo has been a valuable addition to your business.
It's fantastic to know that Mike, Marcela, and Jess have made such a positive impact, and we'll be sure to pass on your feedback to them. We take great pride in our team's deep product knowledge and commitment to providing excellent service, so it’s wonderful to hear that this has been reflected in your experience.
We truly appreciate your support and look forward to continuing to work with you as your business grows. If there's anything else we can do to further enhance your experience, we're always here to help!
All the best,
Fixflo Support Team
Fixflo
We deal specifically with Marcela and have always fond her to be very responsive. Fixflo allows us as a business to manage maintenance efficiently.
10. marts 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Cindy,
Thank you for your feedback! We're delighted to hear that Fixflo has helped you manage maintenance efficiently and that Marcela has been consistently responsive and supportive. We'll be sure to share your kind words with her!
Your experience is exactly what we strive for, and we truly appreciate your support. If there's anything more we can do to assist you, please don’t hesitate to reach out. 😊
Many thanks,
Fixflo Support Team
Super helpful & supportive
Mike & Marcella at Fixflo are very helpful, supportive and attentive with getting our company set up and using Fixflo for block management. They've helped us every step of the way and provided advice and best practise uses of the system and are always on hand for any little thing, can't commend them enough!
13. januar 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Sarah,
Thank you for your fantastic feedback! We're so pleased to hear that Mike and Marcela have been helpful, supportive, and attentive in getting your company set up with Fixflo for block management.
It's great to know they've been with you every step of the way, providing advice and best practices to ensure you're getting the most out of the system. We’ll be sure to pass on your kind words to them!
If you ever need anything, we're always here to help. Thanks again for your support! 😊🚀
All the best,
Fixflo Support Team
Fixflo used to be a leading software
Fixflo used to be a leading software, its gradually lost its way over the last couple of years. Supported by their automatic renewal contract which demonstrates they too are not confident in the service they provide. Make sure you don't make the same mistake we have in signing agreements and not ensuring you have a fair renew term.
27. februar 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Alexander,
Sorry to hear you’ve not had a positive experience with Fixflo around your contract renewal process.
We value your feedback, so if you haven't already, can you please email the support team so we can discuss this with you?
Many thanks,
Fixflo Support Team
Great system
Great system, I would thoroughly recommend working with them for all things tenant maintenance.
21. februar 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello,
Thank you for your kind words! We're delighted to hear that you had a great experience with our software. Providing seamless tenant maintenance solutions is our priority, and it's wonderful to know we met your expectations. We look forward to supporting you in the future!
Many thanks,
Fixflo Support Team
Besvarelse fra Fixflo
Hello Tammy - Thank you for your positive review! We're glad we could assist you promptly. Let us know if you need anything else!
Many thanks,
Fixflo Support Team
Excellent Support – Fast and Efficient Service
I had a query regarding the system, and the team responded promptly, resolving the issue within 20 minutes! Their efficiency and helpfulness were outstanding. I highly recommend their service :)
19. februar 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Abigail - Thank you for your kind words! 😊 We're thrilled to hear that our team could assist you quickly and efficiently. Your recommendation means a lot to us! If you ever need any further support, we're always here to help.
Many thanks,
Fixflo Support Team
From a landlord’s point of view…
From a landlord’s point of view absolute garbage.
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hello Damian,
Thank you for sharing your feedback with us. After reviewing our records, we don't believe we’ve received a complaint from you directly, but we're more than happy to discuss your concerns. Are you available to be contacted directly? We’d really like to understand your experience better and see how we can help.
Please feel free to reach out so we can discuss any specific issues you've faced.
Many thanks,
Fixflo Support Team
I've worked with Fixflo for years…
I've worked with Fixflo for years across two different businesses and I'm afraid to say they've dropped off a cliff in the past two years. They used to be fantastic and a market leading software. They've now removed all contact numbers for their offices (even if you're an active customer). If you have a complaint (and we have several, including one of their third party providers taking money from our account without permission), you have to fill out a contact form as if you're approaching them for the very first time.
We were then told to direct our complaint to one of the companies they're partnered with. A company I've never heard of, don't have a signed contract with and didn't have any knowledge were supposed to be offering a large part of the service we came to Fixflo for in the first place.
I'm now not really sure what Fixflo do, other than farm work out to sub contractors and point you in their direction when things go wrong.
Stay as far away from these crooks as possible.
29. januar 2025
Uopfordret anmeldelse
Besvarelse fra Fixflo
Hi Ben,
Thank you for sharing your experience with Fixflo. We're sorry to hear that you've encountered these challenges, especially given your long history with the platform.
Your concerns about support, third-party providers, and unclear service responsibilities have been flagged to the appropriate teams.
While we have made changes to our contact process to streamline support, we appreciate that this has not met your expectations in this instance.
Regarding your concerns about third-party providers, we’d like to investigate this further to ensure clarity on the services being provided. If you haven't already, could you please share more details about the issue, including any relevant transaction details by emailing the support team?
We want to ensure your concerns are addressed properly and directed to the right team for resolution.
We’d like to work towards a resolution for you.
Many thanks,
Fixflo Support Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.