Fixflo Anmeldelser 

236
TrustScore 4 ud af 5

3,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Our organisation went live on Fixflo just a week ago now. Moving over from a very old outdated system which several members of our team have used for the best part of a decade. We have received fantas... Se mere

Bedømt til 5 ud af 5 stjerner

Tom Moffat has been incredibly helpful throughout my dealings with Fixflo. I’ve worked with lots of different people across the PropTech industry, and Tom genuinely stands out as one of the mos... Se mere

Bedømt til 1 ud af 5 stjerner

I am a landlord and my letting agent uses FlixFlo for the tenants to report issues. I have just been charged £600 to change the barrel on a door lock. The call out charge was £400 which is extortionat... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We manage over 2,000 properties, and Fixflo has completely transformed our business. With any technology, the onboarding and ongoing account management are just as important as the software itself,... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Softwarevirksomhed

Skrevet af virksomheden

Market leading, fast-growing, exciting, international, creative, dynamic, innovative; this is Fixflo. Since launching in 2013, our phenomenal growth has resulted in Fixflo gaining leader status in the repairs and maintenance software field. Our business plan is simple. We aim to be the standard way in which property repairs are reported and managed in homes and places of work around the world. Having recently launched in South Africa and Australia, the Fixflo system is now being used by over 800,000 properties. That’s 1700+ agencies over 15 time zones!


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

236 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,9

Alle anmeldelser

(236)

20 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Constantly freezes

Constantly freezes, have had to factory reset several times

8. april 2020
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Hi there Ray - thanks for taking the time to provide this feedback. Really sorry to hear that as a contractor you haven't had a good experience using the Fixflo Contractor App so far. We are always working to iron out any technical issues on the contractor mobile app (we actually just launched a new release today that contains a few fixes and improvements) and we aim to continually improve the functionality and performance of the app every month. Please do get in touch with us if you are still experiencing any issues and our support team will happily give you a call to discuss.

Bedømt til 5 ud af 5 stjerner

I have imemented Fixflo + into our…businesses

I have implemented Fixflo + into our businesses as it adds value to our proposition. The teams love using it and we enjoy the benefit of its functionality. It is a great service for tenants. For us, (and landlords) it helps reduce un-necessary repairs that tenants are responsible for addressing. Wonderful piece of kit and a great team to deal with.

13. marts 2020
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Rubbish for contractors

So here is my opinion.
The system probably works well for estate agents and tenants that is where it stops!!
Never has a thought gone into the contractors that have to use the system it is ridiculous and difficult for the contractor.
And when I tried to get support nothing doing, their website says very little to help contractors if you dont believe me go on their website and find the contractor log in. When contacted they basically just said sorry for your difficulties and put some unrelated drivel.

If you care about your contractors stay away if you don't it might be ok.

5. marts 2020
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Hi there Samuel - thanks for taking the time to provide this feedback. Really sorry to hear that you haven't had a good experience using Fixflo so far. We would love to hear any ideas that you have to improve the experience for contractors - please feel free to email us. We are actively speaking with a large number of contractors about ways to improve both the app and online portal and release improvements every 2 weeks. In regards to being able to login - every agency that uses Fixflo has a unique website to login to, to ensure it is customised for them and you can go to help.fixflo.com and access a number of guides and FAQs for contractors. I have looked into your support queries and can see we asked for more information about the issue you were experiencing so if you get back to us, we are of course happy to help!

Bedømt til 1 ud af 5 stjerner

Total waste of time for Tenants

Total waste of time for Tenants, do not deserve even 1star rating, no weekend emergency cover.
addendum:
reported Saturday morning, Monday evening not even an email reply?

17. februar 2020
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Hi there! Really sorry to hear this feedback, however, Fixflo is a software provider to your managing agent - we don't actually manage your homes repair and maintenance requests. Please make sure to pass your feedback on directly to your managing agent as we do not have any control over whether our clients offer weekend emergency cover. Best wishes - Team Fixflo.

Bedømt til 5 ud af 5 stjerner

Fixflo integral to our business - embrace it and love it!

We've been fixflo users for many years now and have seen it grow and develop over that time. Fixflo is intergated into everything we do on the property maintenance side of things. Once you embrace the system you'll come to love it. Tenants quickly understand how to report faults which results in fewer telephone calls. It's a powerful communication system between landlord, contractor and tenants. Contractors need to be educated on how to work it but once on board it works well for them. The auditing/reports is useable as evidence in disputes.

Cloud based, you can use it from anywhere allowing me to resolve issues from home and even abroad. (Such is the life of a property manager.)

It's a great system which streamlines our business and makes my life a lot easier.

19. december 2019
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Hey John - thanks so much for your positive feedback. We are so happy to hear that Fixflo is working for your team, your tenants and your contractors!Thanks for being an amazing and supportive customer!

Bedømt til 5 ud af 5 stjerner

Having implemented Fixflo Plus & Fixflo…

Having implemented Fixflo Plus & Fixflo Blocks into companies you can immediately see the impact that the platform has for handling the complete repairs process. It provides total transparency for all concerned and is very intuitive to use. They work extremely hard to 'partner' with the customer to ensure you get most value from the platform.
They provide excellent informative online support pages along with short training videos. The Customer Support team of Lauren, Charlie & Jess are an absolute pleasure to deal with and deal quickly with any queries. They actively seek feedback and suggestions for future development of the platform and communicate changes well. As you may have gathered I am very impressed by Fixflo and would highly recommend them to any agents who want to enable technology to streamline processes & give complete transparency to their customers.

17. oktober 2019
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Hey Debbie! Thanks so much for your amazing feedback. We all love working with you and your team! Team Fixflo :)

Bedømt til 1 ud af 5 stjerner

While I am sure this is an asset to the…

While I am sure this is an asset to the letting agent it is a right royal pain for the contractor. The user interface is dreadful, it is not very good with ios it's not good with safari, it flattens the battery. I changed to an Android phone, it now doesn't kill the battery but the rest is still the same. I have tried to work with this for a year or more now I'm no closer to getting the hang of it. My advise to the agents, don't bother if you don't want constant grief from your contractors.

26. september 2019
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Hi Jake! Thanks for taking the time to get in touch with this feedback. Really sorry to hear that you have had a bad experience with our Fixflo Contractor App and Contractor Portal. We are always working to improve these areas of the product (based on actual contractor feedback) so if you have any specific ideas around how we could improve things for you do let us know! Please feel free to email support@fixflo.com if you would like to chat with us directly. Thanks again and hopefully moving forwards we can improve your experience with Fixflo. Thanks - Lauren

Bedømt til 5 ud af 5 stjerner

Jessica has been a great help

Jessica has been a great help - Fixflo is a good software for property maintenance, and I am sure with the feedback of us Agents, it will only get better.

22. august 2019
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Thanks so much for your feedback Nicola! We love to hear your feedback and hope to continue to build a better product for all of our clients. Thanks again!

Bedømt til 5 ud af 5 stjerner

Great platform for reporting…

Great platform for reporting maintenance. Very easy to use. I also like that when a contractor is not "computer literate" that as an agent you can move the job along on their behalf. We are new to the software and any queries we have had so far Charlie has been by far the best support we could wish for.

22. august 2019
Uopfordret anmeldelse
Fixflo-logo

Besvarelse fra Fixflo

Thank you so much for your positive feedback! We are happy to hear that you are enjoying using Fixflo and have found our support to be helpful. Thanks again!

Bedømt til 5 ud af 5 stjerner

Super Duper

Easy to use for both us and the tenants. If there's ever a problem the staff are always helpful and polite.

All good.

23. juli 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Highly Recommend!

Really easy website to use for ourselves and the tenants. Very clear and rates the issue of how urgent too. Helpful members of staff who respond quickly and efficiently. Thanks to Charlie too, who has been great help recently!
Would highly recommend for any estate agents or private landlords like ourselves.

1. juli 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fixflo is fantastic

Fixflo is fantastic, as a rule I feel all property management departments should have this software!

It helps us remain compliant and on top of our maintenance issues at all times.

Thanks guys!

13. oktober 2017
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Very useful 24hr service to tenants and …

Very useful 24hr service to tenants and provides good information and guidance, there are some good reporting features to see how many tenants have started to report a fault then stopped as they've received advice. Customisable to a certain degree. Probably work best if you can film and add your own videos, which is a feature available. has helped streamline our maintenance reporting procedures.

2. august 2017
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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