From start to finish of our booking, Ann who was the person who searched and found exactly what we were looking for. If the Holiday is as good as our Booking experience then I will definitely use Fir... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless cou... Se mere
Virksomheden har svaret
Really disappointing. The website shows lovely pools only to find when you get there the pools are only open to Grand club members that you have to pay an extra 90 euros per room per night for. It vag... Se mere
Virksomheden har svaret
Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recom... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re First Choice – the holiday company that helps you pick the trip you really want. Using our years of experience, we bring together all the options you could want in a holiday. Sun, sea and sand, or adventure, culture and nature. Wildlife or nightlife, plane or train, laidback breaks or active escapes – we’ve got you covered. You can pick from almost 200 destinations in over 60 countries across Europe, the Middle East, Africa, South-East Asia and Central America. Of course, it’s not just about where you go but what you do. We’ve looked for the best accommodation, activities and experiences from beachfront to mountain-top and everything in between, to make sure you can see the best of what every place has to offer. With only great choices to hand, it’s time for you to get picky.
Kontaktoplysninger
Storbritannien
- www.firstchoice.co.uk
4,1
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra First Choice
We really appreciate your lovely feedback - thanks so much for taking the time to leave a review!
First choice is amazing and easy to…
First choice is amazing and easy to book a holiday with and the cheapest price too! Thank you
22. juni 2025
Besvarelse fra First Choice
Thank you for your lovely feedback, have a great holiday!
We found the holiday we wanted and at a…
We found the holiday we wanted and at a price we were happy to pay
16. juni 2025
Besvarelse fra First Choice
We're happy to hear that you found a great holiday at a price that pleased you. Thank you for your feedback; it means a lot to us.😊
Sending me an email when
Sending me an email for holidays when I'm severly disabled
I didnt sign up for these!!
23. juni 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for leaving a review with us.
If you could please ring our Customer Service department on 0203 451 2690, or email into stockton@tui.co.uk, we can take a look into this for you.
Please be advised, our customer service lines closes at 7pm, tonight.
Izzy
Non-existent after sales support except if you have a “severe problem”
First choice complaint system is useless, had submitted numerous complaints about the hotel room we’re currently staying, with no positive outcome. They acknowledged all the faults and they are “sorry”, but can’t do anything except offer a 50gbp voucher for the holiday worth more than 2000 gbp. We’re stuck in the room with no working air con, cigarette smoke in all public places and once you open the window, severe sewage smell, no working telephone, but at least our door can now be locked and no stranger can enter it without a key (thanks reception and first choice). Shocking standard for a 4 star hotel advertised as family friendly. First choice doesn’t have your back.
17. juni 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
We regret to hear about the issues you're experiencing, including the air conditioning, smoke, smell, and telephone.
We're sorry your complaints haven't been resolved to your satisfaction and that the room did not meet expectations for a family-friendly hotel.
We regret that your experience did not meet expectations. We're sorry to hear about the issues with your room, the air conditioning, smoke, sewage smell, and telephone.
As you are currently in resort, you will need to submit your concerns via the below link, 72 hours after you land back into the UK.
https://www.firstchoice.co.uk/holiday/contact-us/after-travel.
Besvarelse fra First Choice
Thank you for your lovely feedback, have an amazing holiday!
Absolutely disgusting company complete…
Absolutely disgusting company complete liers & con , we paid our £60 deposit, but once paid we had no email to say seat numbers I called them they said you have to pay your Hoilday in full before seat numbers & you may not even sit next to each other if you don’t get paid off asap! Obviously we can’t afford to pay for dubi up front so obviously in my situation the balance wouldn’t be paid till next yr when we go & again a possibility that we won’t sit next to each other , won’t help my mental health, tried to call up and a lady told me they don’t have the money emerits I called them they said they don’t have no money it’s first choice I kinda new anyway false advertising as they never ever stated this and have on written proof they said it’s not advertised
They also said that I got to pay £347 month for the Hoilday when this wasn’t what I have evidence of this company is a con all rude over the phone don’t want to help you contacted ombudsman and the bank! This Hoilday was for 2026 on May
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for taking the time to provide feedback, and we are very sorry to hear you are unhappy with your recent experience. We take all feedback very seriously and although we requested further information to allow us to look into further for you, we have unfortunately had no response which would allow us to check your specific situation.
With all bookings, we do have to adhere to terms and conditions which can include those of the specific airline you are flying with, and with some third party airlines they don't have seat selection made available until the ticket with them has been paid in full. Once a flight ticket is paid in full this will then be 'ticketed' and is then usually non refundable, and so generally this will occur closer to departure to allow for further flexibility if needed for the customer for as long as possible.
Unfortunately, we are also unable to override the airline's terms and conditions with this.
I do apologise once again for any disappointment with this.
If you would like to discuss this further, please do not hesitate to contact us on 0203 451 2690 and our team will be happy to assist for you.
I spoke with Thamena on live chat this…
I spoke with Thamena on live chat this morning as I was having issues adding a special request on the app. Thamena was very understanding and was able to help me out with my request very quickly. Thamena provided exceptional customer service and deserves to be recognised.
14. juni 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for the lovely comments regarding the service you received from Thamena! We'll make sure your feedback is passed on to her. Wishing you a lovely holiday!
Website easy to navigate
Website easy to navigate and found what I was looking for for a 40th birthday trip
7. juni 2025
Besvarelse fra First Choice
Thank you for your lovely feedback, enjoy your birthday trip!
I admire First Choice for being honest…
I admire First Choice for being honest about sea pollution in Puerto de la cruz.. and very easy to change my booking to la gomera.. customer person was very good kind and professional
thank you
28. maj 2025
Besvarelse fra First Choice
Thanks for taking the time to leave a 5* review.
Its great to hear you were happy with our service.
We do hope that you have the best holiday!
Besvarelse fra First Choice
We appreciate your feedback and are glad we could help.
I hope you have an amazing holiday! 😊
Besvarelse fra First Choice
We're glad your first experience was easy. Thanks for the feedback!✈️😊
Besvarelse fra First Choice
We're happy to hear that you had a great experience with our website and prices. Thanks for your feedback!😊
Besvarelse fra First Choice
Thank you for taking the time to leave your review. I’m really sorry to hear that you feel misled during the booking process.
We take feedback like this very seriously, and I’d really appreciate the opportunity to look into this further for you.
If you could please provide a bit more detail about what specifically felt misleading during your booking, we’ll be able to investigate and address your concerns.😊
Besvarelse fra First Choice
Thank you for leaving us a review. We're so glad to hear that you had a positive experience with our agents. We wish you a wonderful holiday!
Booking a Holiday at Specific location to meet with friends
I wanted to book specific location, flights and dates to join some friends who wre already booked. I found the hotel easily enough but other details didn't match. I spoke to Sandra on the chat, explained what I needed, she sent through a link and I booked it, couldn't have been easier. Whole thing took 5mins. Thanks
18. maj 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you so much for your lovely review, I'm so glad that you managed to get booked up with your friends Lyndon, have a great holiday ✈️☀️⛱️🍻
If I could put zero stars I would
If I could put zero stars I would! AVOID AT ALL COSTS!!
Booked a holiday to Cape Verde with them after years of booking with TUI directly.
Changed the direct debit date in April due to it being way after payday so wished it to be in the same day. The new payment table said next payment date will be 1st June. I thought brilliant!
Went on a few days ago to check something for the holiday to be shown as cancelled!!
After speaking with someone the day after over the phone I was advised an email way sent on the 7th May (to my junk mail) stating there was a missed payment. Then on the 8th May another email (to my junk mail again) was sent about the holiday being cancelled.
no one contacted me via phone call about any missed payment or this would have been paid. I was then told I only had 24 hours from the cancellation email to reinstate and pay it.
So now the money I had paid for the past few months is gone… I was then told I had to pay a £400 cancellation fee but this could be wavered if I booked a new holiday from scratch (ie deposits etc paid all over again) YEAH RIGHT!
Do not be fooled but the couple of £100 pounds off go directly with TUI!
This company is an absolute joke and I will NEVER book a holiday again with them and I will also make sure no family or friends do!
The couple we were going away with have since cancelled their holiday too, due to all of this so in total £5200 they will not be getting from us!
Ridiculous!
16. maj 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for your feedback, and I am very sorry to hear your holiday was cancelled due to non payment. Thank you for also providing us with your booking reference number so that we could look into this further for you.
I can see that the most recent direct debit set up had failed to be taken on 1st May and so on 6th May a text message was sent to the number provided at the time of booking, to advise that a payment must be made within 24 hours to avoid cancellation.
There was then also a reminder sent by email to you on 7th May, however unfortunately as there had still been no payment made, the Finance Team then cancelled the booking on 8th May.
As we understand that sometimes this can be overlooked, we can sometimes re-instate the booking within 24 hours of cancellation depending on availability, but unfortunately as 8 days had passed when you contacted us, we were unable to do this, I do apologise.
I can only apologise if you had not received our communications, however we must stress that it is customer responsibility to ensure we have up to date contact details for any important updates we may send.
I am so sorry for your experience on this occasion, if you would like to discuss the booking further, please do not hesitate to contact our team on 0203 451 2690.
1st online booking experience
I haven't booked a holiday since 2018 & that time i went into a travel agent. I was apprehensive about booking online, but the website was easy to search through, excellent choices & great value for money. I will definitely book again with first choice.
15. maj 2025
Besvarelse fra First Choice
Thanks for your 5* review, its great to hear you found our website easy to use, I hope you found a great deal on your holiday ✈️☀️⛱️
Easy to use website, could be made even better
Easy to use website, easy to filter different options to narrow search to individual requirements.
One thing i would add the ability to do is being able to toggle hold luggage for 1 or both passengers and also seats (standard, which can be changed later) to main search filters ie you can go in to filter on rating, board, etc.. but also toggle these options on so that you can see total prices on main search without having to click in to each holiday option and add them on.. takes ages especially if you ste looking at various locations where these things will have different costs and you are also trying to do a cost comparison across other providers... it takes hours....
13. maj 2025
Besvarelse fra First Choice
Thank you for taking the time to share your feedback.
We appreciate your positive comments about the website's ease of use and filtering options. We understand your suggestion about adding the ability to toggle hold luggage and seat preferences to the main search filters.
We value your input and will consider it as we continue to improve our platform.
Besvarelse fra First Choice
We really appreciate your 5* review - thank you! Have a lovely holiday!
Dette er Trustpilot
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