From start to finish of our booking, Ann who was the person who searched and found exactly what we were looking for. If the Holiday is as good as our Booking experience then I will definitely use Fir... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First choice was fantastic with the whole booking process straight forward. Apartment flights was fantastic food at Apartment Club Aida Marmaris Turkey great Apartment great whole complex spotless cou... Se mere
Virksomheden har svaret
Really disappointing. The website shows lovely pools only to find when you get there the pools are only open to Grand club members that you have to pay an extra 90 euros per room per night for. It vag... Se mere
Virksomheden har svaret
Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recom... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re First Choice – the holiday company that helps you pick the trip you really want. Using our years of experience, we bring together all the options you could want in a holiday. Sun, sea and sand, or adventure, culture and nature. Wildlife or nightlife, plane or train, laidback breaks or active escapes – we’ve got you covered. You can pick from almost 200 destinations in over 60 countries across Europe, the Middle East, Africa, South-East Asia and Central America. Of course, it’s not just about where you go but what you do. We’ve looked for the best accommodation, activities and experiences from beachfront to mountain-top and everything in between, to make sure you can see the best of what every place has to offer. With only great choices to hand, it’s time for you to get picky.
Kontaktoplysninger
Storbritannien
- www.firstchoice.co.uk
4,1
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Have not booked a holiday for about 10…
Have not booked a holiday for about 10 years but always wanted to stay at the cliff bay hotel when we waking past it and the reviews made me book my wife past away 5 years ago so I will have found memory's of the island when I am there.
1. september 2025
Besvarelse fra First Choice
Thank you so much for taking the time to leave a review, we really appreciate it.
We hope you have a lovely holiday here in a place so close to your heart, and we're grateful you chose us to book this with. We look forward to helping with your next search!
Great deal and easy booking
31. august 2025
Besvarelse fra First Choice
We really appreciate your lovely feedback - thanks so much for taking the time to leave a review! Have a great holiday!
Mexico Holiday 2025
Mexico Holiday 2025
We had one of the best holidays so far!!!
First time booking with First Choice, a holiday in Playa Del Carmen, staying at RIU Tequila. It was truly magical and worth every penny.
Before the holiday, we had some issues with my girlfriend's inbound flight due to miscommunication. Because my girlfriend was flying from a different country and she was meeting me at the airport, we had been told that this was okay, but unfortunately was okay only with TUI flights, not with British Airways (which our booking had ). Therefore, I found out 1 month before the holiday that I needed to spend extra money to buy an extra ticket for my girlfriend's inbound flight, which was a burden. Luckily, the lovely customer service team from TUI and First Choice solved the issue for me after a couple of phone calls and emails, and therefore, they made our customer experience truly great. Is lovely to see that there are still companies out there that care about their customers.
Coming back to our holiday, apart of the great experience provided prior holiday, we had a GREAT time, the hotel (RIU Tequila) was very clean, and amazing overall. We were well informed at all times, and we have been provided with ways of contacting First Choice if something went wrong (First Choice app). Thank you very much, First Choice, for making our holiday memorable, and we are looking forward to booking with you again!
9. august 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you so much for your lovely feedback! It is amazing to hear of your fabulous customer service experience as well as the amazing hotel feedback. Sounds like you had a wonderful time, and we look forward to welcoming you back to future holidays with us! 😊
Convenience
4. august 2025
Besvarelse fra First Choice
We really appreciate your 5* review - thank you! Have a lovely holiday!
Besvarelse fra First Choice
Thank you for taking the time to leave a review, we really appreciate it. Wishing you a great holiday!
First Choice the best price (TUI) for AI Jamaica
We went to Secrets Wild Orchid , Jamaica for 2 glorious weeks. FC was by far the best price with the reassurance of being TUI all inclusive provider. The TUI flights were great, the check in and fast track was good. Only the lounge was lacking as we went for the cheaper option which I would not recommend.
Overall very happy, the TUI rep was on site a few days each week, we never meet them as we had no need. We don’t like a tour of the resort, we explore ourselves. Everything was perfect. We had an Ocean view room, well worth the upgrade,it was beautiful. We have no problems with FC.
We have booked another all inclusive for one week at the end of September. And are also looking at 2026 already. I’m like the fact you can pay as much or as little as you wish, we have mostly paid for our next all inclusive and next pay day we will make the final payment. Recommend FC for all, inclusive
29. juli 2025
Besvarelse fra First Choice
Wow! It is amazing to hear all about your recent holiday with us, it sounds fabulous 😊
Thank you so much for making your holiday bookings with us, we really do appreciate it. Have a fantastic time on your upcoming holidays! 🌴
Person to person
As the holiday was booked over the phone it felt ‘more normal’ than previously booking everything on line and not communicating with another person
25. juli 2025
Besvarelse fra First Choice
Thank you for your feedback, it's great to hear you found a great deal with us and were able to book the holiday you wanted! Wishing you a fabulous holiday!
Last Choice not First Choice
Firstly booked fine 9 months ago and paid upfront within 2 months. Then the problem started with the app would not let me book seats and also said I had money on account which I tried to use to book seats, kept failing so was asked to call. On call I was spoken to like I was making it up , luckily I took pictures of the app/account. I was told I had no balance I need to pay for selecting seats. So I complained a second time and spoke to someone who tried to fob me off with the app is having problems, so while he was still online I went into first choice website, I was able to book seats using the balance I kept insisting it was showing, the gentleman sounded shocked and even though I got email confirming booked seats, he insisted thats not possible within minutes he had me log out so he could log into MY account and cancelled seats back off and insisted I paid the £120, I complained but to no avail. I am so annoyed , had no apologies, no money off, no one had ever explained apart from lies to cover up a massive problem with app and website, and considering he went into my account and deleted what ever he wants included confirmed seats is worrying to say the least. Should be called Last Choice and not First Choice, never again. Such a greedy company with no ethics.
2. juli 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Thank you for taking the time to provide feedback, and I am very sorry for any disappointment you experienced.
I have taken some time to look into this for you and I can see that on 5th June you had tried to add seat selection, and due to a system error, this had caused the booking discounts to change, and this was the reason it caused issues proceeding as this was an internal system error. As you were trying to add a payable optional extra to the booking, this would incur a cost of the seats only, and any refund showing would have been due to the system issue and was not correct. Adding options such as seat selection or luggage would always incur an extra cost, and would not mean a lower holiday cost resulting in a refund due.
I can see that our agent was able to then add the seat selection option you wanted at the correct cost for you.
I can only apologise for any disappointment caused by this system issue in the meantime, and please rest assured this issue was reported to be investigated by our IT teams to prevent this happening again.
I am very sorry once again, and I do hope that despite any disappointment caused, you did go on to have a lovely holiday.
Besvarelse fra First Choice
Thank you for your lovely feedback!
Bad check in
Will never use first choice again can't even check in online obviously want you to incur a charge
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra First Choice
Hi, I do apologise that you remain unable to check in online due to an error. As advised earlier today with yourself, TUI check in at the airport is free of charge😊 We definitely advise to keep checking back to see if you are able to check in closer to the time and also try to do this on a different device / clear your browser cookies. Have a lovely holiday!
Besvarelse fra First Choice
Thank you for your lovely feedback!
Was completely easy to book stress…
Was completely easy to book stress free... can't afford a holiday No excuses with first choice you can !!!
Delighted and ready to holiday, holiday 😀
20. juli 2025
Besvarelse fra First Choice
Thank you so much for your great review, and it's great to hear you enjoyed using our site to find your next holiday! Wishing you an amazing time away, and we look forward to helping you with your next holiday search!
Overall pleased with service.
17. juli 2025
Besvarelse fra First Choice
Thank you for taking the time to leave a review, we really appreciate it. Wishing you a great holiday!
I have never had a problem with this…
I have never had a problem with this company brilliant
22. juli 2025
Besvarelse fra First Choice
Thanks for your 5* review and thanks for returning to us to book your holidays ✈️⛱️
Here are planes
6. juli 2025
Besvarelse fra First Choice
Thank you for your 5 star review. If you require any help please let us know
Amazing deals & easy to use.
22. juni 2025
Besvarelse fra First Choice
Thank you for your lovely feedback!
Your colleague Ann is great
Your colleague Ann is great , very helpful and knowledgeable. She helped me book my holiday to Greece , provided very useful advice on everything. She is very friendly & welcoming. I definitely recommend speaking to her when booking holiday. I felt relaxed and looked after.
Thank you very much Ann xx
29. juni 2025
Besvarelse fra First Choice
Thank you for your lovely feedback regarding Anne! I have ensured that your kind words have been passed back to her. We hope you have a fabulous holiday and thank you so much for booking your holiday with us! :)
Easy and quick
25. juni 2025
Besvarelse fra First Choice
Thank you for your lovely feedback, we really appreciate it!
Besvarelse fra First Choice
Thank you for your feedback, it's great to hear you found a great deal with us and were able to book the holiday you wanted! Wishing you a fabulous holiday!
Besvarelse fra First Choice
We really appreciate your lovely feedback - thanks so much for taking the time to leave a review!
Dette er Trustpilot
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