Nathan was brilliant. He was super friendly, funny, efficient, and genuinely lovely to deal with. He made the whole insurance process feel easy and stress-free, explaining everything clearly and going... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lewis was very helpful offering to call me from an online chat and sorting out our renewal making sure our policy had the same amount of cover as last year. He was very knowledgeable and made me feel... Se mere
Rang up to cancel my renewal quote but ended up re-newing for another year. Joel explained everything in detail, I didn’t realise how much I was covered for. I even got a bit of a discount for being a... Se mere
Spoke with Charlie this morning regarding our insurance quote. He was very friendly and knowledgeable. This is our first time using First2Protect, so we don't have experience with making claims, etc y... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
first2protect.co.uk
Skrevet af virksomheden
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Kontaktoplysninger
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Storbritannien
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lewis was very helpful when amending my…
Lewis was very helpful when amending my quote, always good to have a human experience rather than a bot!
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was so helpful when amending your quote.
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service helpful, clear, and friendly. We really appreciate your kind comments and are pleased we could help.
Helpful, polite staff
Everyone I’ve spoken to has been so incredibly helpful, everything has been made easy, quick and efficient. Really lovely polite staff.
Becky was absolutely a stand out member of the team!
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear you’ve found everyone so helpful and that the process has been easy, quick, and efficient. It’s great to know our team’s friendly and professional approach made such a positive impression.
A special thank you for your kind words about Becky—we’ll be sure to pass them on. She’ll be thrilled to hear she stood out and made such a difference to your experience.
This is a review of my first contact with First2Protect
This is a review of my first contact with the company. I wanted a quote for Buildings only Insurance.
It was a pleasant experience.
The quote was decent. I just want to get a few more quotes for comparison.
The gentleman [LJ] I spoke to was helpful, polite not pushy in anyway. Very happy for him to deal with my quote. He'll call back in a week after I've had time do any further checks I need to.
A minor thing and this is probably my fault. I have to create a portal to look at my quote and I haven't found that straight forward.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear your first experience with us was a positive one and that LJ was helpful, polite, and gave you the time and space to compare your options without any pressure. We're also pleased you found the quote competitive and the process straightforward overall.
We're sorry to hear you experienced some difficulty accessing the customer portal. Your feedback is appreciated, and we'll take this on board as we continue to improve the experience for our customers.
Thank you for considering First2Protect, and we look forward to speaking with you again soon.
Straight forward and easy renewal
Straight forward and easy renewal. Very happy w the service
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear your renewal was straightforward and easy, and that you were happy with the service you received. We really appreciate your kind comments.
Curtis Gillard
Curtis Gillard - All very efficient and completed in good time. Very pleasant manner, thank you.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis provided such efficient service and resolved everything in good time. It’s also great to know his pleasant manner made for a positive experience. We’ll be sure to pass on your kind comments.
New policy
I spoke with Jodie today and we discussed my situation regarding a new buildings policy. Throughout this whole process I was kept informed of every aspect and made to feel all the decisions were mine to make and I wasn’t rushed into making any decisions that I didn’t like. Excellent customer service.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Jodie kept you informed throughout the process and gave you the time and space to make the decisions that were right for you. It’s great to know you felt supported without any pressure.
We’ll be sure to pass on your kind comments—thank you for recognising Jodie’s excellent customer service.
Superb service
Superb service. Wesley talked me through the portals and documents and explained everything to me in detail. It's a pleasure to speak to such a knowledgeable and professional member of your team. Thank you.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Wesley provided such superb service and took the time to guide you through the portal and documents in detail. It’s great to know his knowledge and professionalism made such a positive impression.
We’ll be sure to pass on your kind comments—thank you for taking the time to share your experience.
The staff was very patient as had some…
The staff was very patient as had some problems with my card .Have used this company before and always had good experience,
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear our team was patient and supportive while helping you through the card issues. It’s also wonderful to know you’ve used us before and continue to have positive experiences with our service. We really appreciate your continued support.
I was renewing my policy
I was renewing my policy, had some questions regarding the price increase but after a conversation with Lori, she explained the options available and I was happy to go ahead with the new quote. She was very professional and spoke clearly over the phone.
Thank you Lori for all your help.
Barry.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Lori was able to answer your questions, clearly explain the options available, and help you feel comfortable proceeding with your renewal. We’ll be sure to pass on your kind comments and thanks.
Professional help
I have spoken to Lewis today after I couldn't complete what I needed to do online. He has sorted everything out for me with a friendly but professional attitude in no time.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was able to quickly sort everything out for you when you couldn’t complete it online. It’s great to know he provided friendly and professional service throughout. We’ll be sure to pass on your kind comments.
Very easy to deal with
Very easy to deal with, took the time to search for a better and cheaper option, explained and advised the best policy to buy.
Thanks.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear you found the process easy and that our team took the time to find a better, more cost-effective option for you. It’s great to know everything was clearly explained and that you felt confident in choosing the right policy.
We really appreciate your kind comments.
I have been assisted by Lewis Brown and…
I have been assisted by Lewis Brown and he managed to help me right away very quickly without any issues.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis was able to assist you so quickly and resolve everything without any issues. We’ll be sure to pass on your kind comments.
Advisor was very helpful
Advisor was very helpful
I preferred to call as I find your online system is very frustrating
8. juli 2026
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear the advisor was very helpful and able to assist you. We’re sorry to hear you found our online system frustrating, but we’re pleased we could support you over the phone and make the process easier.
Aaron made things easy
Aaron was very helpful in explaining things to me as a first time buyer, made things easy for me and was very transparent throughout the call and process
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron was so helpful in explaining everything as a first-time buyer and made the process easy to understand. It’s great to know you appreciated his transparent approach throughout the call. We’ll be sure to pass on your kind comments.
Nathan is a true ambassador for the…
Nathan is a true ambassador for the company.
His enthusiasm and style made it a pleasure to spend time getting a quote.
He is a skilled salesman as I didn't feel like I was under any pressure and it felt authentic.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Nathan made the process so enjoyable and pressure-free while helping you find the right cover. It’s great to know his enthusiasm, professionalism, and genuine approach made such a positive impression. We’ll be sure to pass on your kind comments—he’ll be thrilled to hear them.
Quick and efficient.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service quick and efficient. We really appreciate your kind comments.
Charlie has been so helpful today with…
Charlie has been so helpful today with my call, he explained all options available
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Charlie was so helpful and took the time to explain all the options available to you. We’ll be sure to pass on your kind comments.
Dennis Tzatzo
Dennis was very clear and polite in what was required, very helpful when providing the quote.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear Dennis was clear, polite, and very helpful while providing your quote. We’ll be sure to pass on your kind comments.
Friendly and efficient!
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service friendly and efficient. We really appreciate your kind comments.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.