Fires2u Anmeldelser 192

Paid a little bit extra as this fire looked worth it & it certainly is. We bought an oak surround with black hearth & black electric Victorian style fire with app control. It’s absolutely gorgeous & I would recommend Fires 2 u as they were cheaper for the same fire elsewhere. Delivered within a few days & very well packaged.

Very wary about buying gas fire on line but bought Gallery Bauhaus HE glass fronted for good price from Fires2U.comm at Liverpool. Dealt with mainly Emma and Chris who gave excellent service and advice. Fire installed by Tony of Cottam Gas Services, Preston who did an excellent job. Early days but so far delighted with whole procedure and should have done it sooner.

David h.

Beautiful fire and excellent service friendly staff thanks for the help

Purchased a Be Modern electric fire fireplace, for our newly decorated front room, the guys who delivered it were very professional and unpackaged the fire before leaving, taking the rubbish with them.

The fire came with instructions and fitted perfectly as we had measured the gap in the skirting boards before it arrived so it fitted perfectly against the wall
Would highly recommend them

Bought a Flavel Windsor HE in Aug 2018. Left in packaging after cursory inspection indicated good condition with all parts present. Took ages to find GasSafe reg. fire fitter in South Hants willing to fit.
On fitting an annoying dent in the detachable chrome surround was noted —-in the inlet for auto ignition lever.

Fires2U said that faults should have been notified within 7 days of delivery. But, in the light of my explanation for delay, they would take up the matter with Flavel if I mailed photos. After further photos were sent at the request of Flavel, a brand new decorative surround was sent FOC by Flavel in late March.

The fire is beautiful and customer service has commendably gone way over strict legal liability .

I bought a DRU gas fire from Fires2u on 29/01/18 which came with a 2 years manufacturers guarantee. Due to building work the fire was not fitted until November 2018. It was used about 20 times over the Christmas period and worked perfectly, and ignited on demand. It then developed an intermittent fault and would not start.
I contacted Fires2u and they said that they would contact DRU fires and get them to arrange a call out.
I heard nothing for a week and so contacted Fires2u again who said that they would forward my details to DRU and suggested that I get my installer to check the installation and work through the 'fault finder' to work out what the problem was. They also said that a DRU engineer would contact me and visit, if required, to rectify the fault.
I then contacted DRU fires who informed me that the correct procedure is for Fires2u to carry out the repair in the first instance and for DRU to send an engineer if Fires2u could not repair the fire.
I again contacted Fires2u who again said that the installer should attempt to rectify the fault and if he could not, then a DRU engineer would visit.
It was clear that I was being given the run around and that Fires2u were not going to resolve the problem. I contacted Trading standards who said, without hesitation, that the responsibility for a defective item lies with the seller. When I pointed this out to Fires2u they said that it was the responsibility of my installer and DRU and offered no further help.
I discussed the matter with DRU, who were very helpful, and sent me some spare parts that they thought would be needed. I subsequently
had these parts fitted and the fire now works correctly.
As the fault was a defective part and not an installation problem, I have had to pay the installer for his labour to repair the fault.
This whole procedure has left a nasty taste in my mouth and it is clear that Fires2u do not have the procedures in place to deal with problems that have arisen after delivery, even though they have a legal responsibility, under the sale of goods act, to do so.
Having read some of the other reviews there appears to be a pattern emerging !
If you use this firm then I just hope you don't have to rely on their after sales service.

Thank you so very much Fires 2u and Pure Glow for supplying us with a new insert for our electric fire, it has been fitted by a qualified electrician and is working a treat.

Our sincere thanks
Mr & Mrs Garrett

Brilliant from start to finish. Very competitive price for the Flavel fire I have just purchased. Email correspondence to Fires2U was replied to efficiently and promptly. The fire was delivered within days by DPD couriers who were also excellent. No hesitation whatsoever in using this Company again. Highly recommended.

I originally ordered the same fire from another company but they kept putting off delivery (weeks and weeks went by) with no explanation. I eventually cancelled the order and ordered the same fire from Fires2U. I must say that Emma has been so helpful, she constantly kept me updated about why there was a delay (problem with the manufacturer) and regularly chased them on my behalf right up until the fire was delivered. So, although I didn't get the fire quicker than I would have, at least I knew why and that it was being chased!! I'd definitely recommend this company.

Just purchased my Gas Fire from Fires2u. Ordering online was easy and quick. Order acknowledged very quickly with online copy of purchase order with order number and contact phone number. Three working days later delivery date agreed. Two working days later Gas Fire was in my home. Minor problem with Gas Fire Coals. Contacted Fires2u and was dealt with politely and efficiently. New coals arrived soon after. All is good.
Many Thanks to all at Fires2u for their fast, efficient and polite service.
Thank You.

I speak as I find and sadly I find that this company is very quick to push the responsibility of issues surrounding 'poor quality goods' onto either the manufacturer or my elderly parents! In fact anywhere except with them. Since, Fires2u.com took our money, in accordance with the Consumers Act 2015 our contract lies with them. The Act specifically states an item should be of 'satisfactory quality' but it wasn't. They pushed the blame around to everyone else. The manufacturer couldn't have been more helpful but unfortunately couldn't resolve the issues to a satisfactory conclusion, although they did try very hard. However; I cannot say the same about this company. Do not buy from this company if you want help with any issues following your purchase. Not sure how you can push the blame onto 78-80 year old's accusing them of not setting up the fire correctly - REALLY! It was installed by a registered professional and in accordance with the instructions provided. Own up to your responsibilities as a trader and provide your customers with a better customer service.

What a great company to deal with, ordered crystal remote control gas fire, arrived in short time, installer found few scratches on chrome, contacted company they were excellent and our new pieces arrived in 3 days, would recommend this company to anyone 1st

we recently bought a flavell Windsor gas fire from this company and the service was excellent. the delivery arrived on time as promised and the price was very competitive. when my fitter was installing the fire we found that the glass front was broken on the lower right hand corner, a fault that could not be seen until installation. an email later and the problem was sorted, a replacement was promised in three working days and arrived on time.
all in all great professional service

just had our Dru gas fire we purchased from Fires2u.com fitted and we are over the moon. great service from start to finish. our fitter had never installed one of these fires and Chris was very informative with all the questions he had on the day of installation. Thanks very much.

My advice would be not to order a fire surround with this company unless you are prepared to unload the fire place with the delivery driver waiting, to inspect every piece before you sign anything.
If you aren't able to lift this stone work (the driver won't) or your fitter isn't there to receive it, then order from a different company with more realistic t's and c's.
Their service when something isn't as it should be will be brief and dismissive, and they will hide behind the terms and conditions which serve to help them and not you.
Use them at your risk.

I ordered Balanced Flue Flavel fire. It arrived 2 days later. Exact time they said it would.
On inspection, the fret was broken. I called and a new 1 arrived 2 days later.
Totally trustworthy, professional company.

Ordered a gas fire which arrived with a damaged fuel bed and facia. fires2u arranged for a replacement from Flavel which arrived within 24 hours, unfortunately this arrived damaged aswell, again they arranged for a replacement no questions asked.

Excellent communication and very quick to reply to any queries.

Will be using them again in the future without hesitation!

Many thanks

Ordered fire from fires2u after reading their reviews. I would like to say that I agree they are a great company to deal with. There customer service is brilliant as they inform you by email of each step of the process. Chris the Dru specialist is very helpful and I would definitely recommend this company to anyone looking to purchase a fire.

I purchased a Robinson Willey Firecharm gas fire on Sunday 24th April. I received email confirmation the next day advising me that it was in stock and was being despatched. On the Tuesday I received another email to say it could be delivered on that Thursday, if not convenient they were happy to re-schedule. The fire in question was fitted for me last Sunday and looks beautiful. Brilliant customer service from start to finish - will definitely be recommending this company to everyone I know. Thank you

Shopped around for a balanced flue gas fire and surround. Got very quick replies to my questions from Fires2U, some others didn't even bother to reply! Kept me well informed as to progress of my order and arranged a delivery that was convenient for me. Gas fire was with me within a week, and surround, direct from manufacturer within 2 weeks.
Slight defect noted on Flavel gas fire surround when gas fitter was installing fire on the Monday, so emailed Fires2U and got immediate response. Replacement surround was ordered from Flavel and with me by the Friday. Great, hassle free service.