I ordered my Flavel Misermatic fire & it was very easy to purchase online & arrived within 5 days.I had checked all was ok with the fire but unfortunately when my gas engineer came to fit it we found... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Our new gas heater arrived promptly, in fact a little earlier than scheduled. Luckily my husband was in to receive it. We are very pleased with our nice warm kitchen now and would recommend Drugasar A... Se mere
Virksomheden har svaret
When looking to replace my fire I found the exact one I was looking for with this company. When I contacted them with a few questions they not only responded quickly, but also came back with some add... Se mere
Virksomheden har svaret
Currently have a bioethanal stove on order which was ordered over a week ago and has yet to be dispatched and there has been no further communication or notification of a delay. Email has been sent an... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
House 2 Home Megastore is one of the UK's leading online suppliers of home & garden products offering free nationwide delivery on an extensive range of fires, fireplaces, stoves, garden furniture, BBQ's, Firepits, Rugs, Lighting and much more for traditional, modern or contemporary homes, catering for all tastes & budgets
Kontaktoplysninger
4,1
God
29 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
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Replacement Gas Fire
I ordered my Flavel Misermatic fire & it was very easy to purchase online & arrived within 5 days.I had checked all was ok with the fire but unfortunately when my gas engineer came to fit it we found one of the radients had broken.as it still fitted in the fire he said to carry on but I did email along with a photo to Customer service & they have very kindly sent replacements out no problem.Very pleased with my new fire.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra House 2 Home Megastore
Hazel, thank you for taking the time to write such a great 5-star review. We really do appreciate it and are pleased to hear you're happy with your purchase.
Ordered Gas Fire 13th February (states…
Ordered Gas Fire 13th February (states 7 to 10 days for delivery) I know things can get delayed etc, but I have emailed for an update twice and no reply, also telephoned no answer and cant leave message, but before I placed the order I rang again no answer, but within 5 minutes someone rang me back, seems once order placed lack of interest in calling back or replying to emails,just want to know when I can expect the order I placed in good faith, if keep being ignored will have no choice but to cancel payment with Bank
Lesley
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra House 2 Home Megastore
Hi, apologies for the delay with your delivery. Please check your email as we have sent you an update on delivery, which is scheduled to take place with you tomorrow.
When looking to replace my fire I found…
When looking to replace my fire I found the exact one I was looking for with this company. When I contacted them with a few questions they not only responded quickly, but also came back with some additional advice. Throughout the purchase experience they have been helpful, responsive and I am more than happy with the fire, especially that it is now installed and looks fantastic.
Great products and an excellent company to deal with.
7. august 2025
Uopfordret anmeldelse
Besvarelse fra House 2 Home Megastore
Jason, thank you for a fabulous 5-star review. We are pleased to hear you are very happy with your purchase. Your comments are really appreciated.
Slow order - poor customer service
Currently have a bioethanal stove on order which was ordered over a week ago and has yet to be dispatched and there has been no further communication or notification of a delay. Email has been sent and still no reply and cannot get through on the phone. The product has now gone out of stock online and I am unsure if this impacts my order or not. Ideally we wanted this stove in place for Christmas but are unable to order an alternative as unsure what is happening with this one and you have our money.
3. december 2025
Uopfordret anmeldelse
Besvarelse fra House 2 Home Megastore
Amy, we tried to call you today regarding your order and left a brief voicemail, stating we would email you with an update, which we have now done. With regard to your order. At the time your order was placed, we indicated this item was in stock. The stock feed is linked directly to the manufacturer's stock. They have had some issues, and with the volume of orders at this time of year, the stock feed has been running behind on providing an accurate stock count because the stock allocation as orders come through is done manually. We were advised on Monday this week that they had no stock available to fulfil your order. However, we were advised that another container from overseas was due in mid-December, so we were waiting to get this confirmed before we came back to you with an update. Today we received another update stating that the shipment will not arrive until January 2026, so we are unable to fulfil this order before Christmas. Demand for all Bio Ethanol stoves has been huge this year, so much so that all our models are now out of stock, which is the case with many other retailers. We are really sorry about this, but the unexpected surge in orders left the stock feed lagging behind. We have tried every way we could to secure one of these for you, as customers sometimes change their minds and cancel, which frees up stock. If this happens, we will get back to you and let you know, as you are at the top of our list. In the meantime, we have processed a full refund for you, and you will receive a separate notification. Once again, our sincerest apologies. When products become so popular and sought after by so many, especially before Christmas, situations like this can occur and are beyond our control.
Fantastic company from start to finish…
Fantastic company from start to finish got to work straightaway and sell top quality fire surrounds at great prices cheaper by £500 off retail price of other Sellars amazing great companies do still exist thankyou
28. november 2025
Uopfordret anmeldelse
Besvarelse fra House 2 Home Megastore
Michael, Thanks for such a fabulous review. We are glad you are pleased with your purchase and our service.
Highly recommended
This company has been excellent. The delivery was very good and communication amazing. Their helpfulness exceptional. Would definitely purchase from them again.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra House 2 Home Megastore
Wow, what a fabulous 5-star review. We can't thank you enough. We really appreciate this. Please enjoy the product you have purchased.
Absolutely appalling customer support…
Absolutely appalling customer support service & returns policy. Purchased an electric fire online from House 2 Home which on delivery it was discovered that this wouldn't fit into the actual fireplace despite the measurements. The fire remained in its package & intended to return & re-order and alternative free standing fire. However informed that this return was subject to a £99 administration fee in addition to the cost of collection. I was informed that the original fire that I ordered was discontinued even though it was still advertised & the amount promptly deducted from my account though this was eventually fully refunded! I should have charged them a £99 fee for the inconvenience! Appalling service & definitely would not be using this again.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra House 2 Home Megastore
The customer did purchase an Inset electric fire from us. This was unavailable, so they chose an alternative fire. Once they received the fire, they advised it would not suit their opening and asked if we could supply a spacer frame to make the fire fully outset. We promptly provided details confirming that we could supply this. But they subsequently decided to cancel the order.
We then provided details about the return of the fire, reminding them of the associated return costs, which were communicated by email and acknowledged by the customer before the order was processed and dispatched. So, we are surprised they have written this review, given that we had been so clear and transparent from the outset about the returns procedure for the item they ordered, which, as we say, they acknowledged by email.
Good service
Good service. Simple process well explained. Items arrived earlier than indicated.
2. oktober 2025
Besvarelse fra House 2 Home Megastore
Jonathan, thank you for the great review. We do appreciate it.
Our new gas heater arrived promptly
Our new gas heater arrived promptly, in fact a little earlier than scheduled. Luckily my husband was in to receive it. We are very pleased with our nice warm kitchen now and would recommend Drugasar Art 2 to anyone.
2. oktober 2025
Besvarelse fra House 2 Home Megastore
Heather, we are delighted to hear you are very happy with your purchase and that your kitchen is now lovely and warm. Many thanks for the great review!
Besvarelse fra House 2 Home Megastore
RSForever, Thanks for taking the time to write us a great review. We appreciate it very much.
Excellent from start to finish
Excellent from start to finish, great customer service & delivery on both occasions … highly recommended
18. juli 2025
Besvarelse fra House 2 Home Megastore
Barbara, We appreciate you purchasing from us on 2 separate occasions and are delighted to hear you are very happy with our service. Thank you.
Ordered Friday PM,DELIVERED Sunday
Ordered Friday PM,DELIVERED Sunday! Excellent service.
14. juli 2025
Besvarelse fra House 2 Home Megastore
John, thank you for the 5 star review we are delighted to hear you are very happy with our service
VALOR BAXI BRAZILIA BALANCED FLUE WALL HEATER
Item was despatched quickly and arrived in excellent condition. The price was also great as it beat other sellers selling the same product.
24. juni 2025
Besvarelse fra House 2 Home Megastore
Helen, Thanks for taking the time to write us a great review. We appreciate it very much.
Good service.......first class delivery
4. juni 2025
Besvarelse fra House 2 Home Megastore
Raymond, thank you for the 5 star review we are delighted to hear you are very happy with our delivery & service
Fantastic fire and excellent service
Fire is fab and the delivery service was excellent, called the evening before and the chaps were very careful with the marble surround and professional too.
22. maj 2025
Besvarelse fra House 2 Home Megastore
Jacqueline, We really appreciate you taking the time to write this great review. We are pleased to hear you were happy with our service and wish you many happy years of enjoyment from your new electric fireplace.
House 2 home
House 2 home . They went above and beyond. To sort the problem with the factory. Wans thay had my fire in stock. Shipped to me within days. Thank you to all .
Djpeet
14. maj 2025
Besvarelse fra House 2 Home Megastore
David, Thanks for taking the time to write us a great review. We appreciate it very much.
did exactly what it said on the can
7. maj 2025
Besvarelse fra House 2 Home Megastore
Steven, thank you for the 5 star review we are pleased to hear you are very with your purchase
First Class
Apart from the great price, the communication was first class from initial contact to delivery i would highly recommend this company
7. april 2025
Besvarelse fra House 2 Home Megastore
Neil, thank you for the 5 star review we are pleased to hear you are very happy with our service
Excellent customer service
Excellent customer service, responded to all my emails very promptly
14. april 2025
Besvarelse fra House 2 Home Megastore
Paul, thank you for taking the time to write us a very positive review we really appreciate it.
This item arrived on time well packed…
This item arrived on time well packed perfect condition thank you would recommend you to others
4. april 2025
Besvarelse fra House 2 Home Megastore
Marie, Thanks for taking the time to write us a lovely review. We appreciate it very much.
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