Ethika is a Brand company that offers clients great value; by great value. each item is crafted by the best manufactors commited To Delivering an excellent superior product . The recent sale of... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Took over a month to ship part of my order, canceled the rest. The package I did receive was delivered opened and damaged. Had to wait weeks for a response. I've been a customer for over a decade and... Se mere
The customer service department is lacking support for customers or helpful solutions. After ordering products in March and emailing them in May asking them what the delay was it was requested i provi... Se mere
Order placed on 3-28, Checked on status 4-13,14,15... Zero response on their Text number, Zero response from support e-mails. Filed a dispute with my bank and hope to have the transaction reversed. F... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
"Ethika® - With You Everywhere™ Ethika, Inc. is a leading lifestyle brand based in San Clemente, CA. Since its founding in 2001 Ethika has become a dominant force in America’s competitive apparel industry. Ethika’s apparel includes lifestyle, performance, and premium underwear with unique collaborations with artists, athletes, and designers. Ethika has expanded from its notable men’s underwear line to include men’s, women’s, and kid’s underwear, athleisure, loungewear, hoodies, hats, beanies, and accessories.Ethika and its team are determined to live life, innovate, and work hard, all while staying true to its greatest asset – the FAMILIE."
Kontaktoplysninger
1001 Avenida Pico # C-525, 92673, San Clemente, USA
- support@ethika.com
- www.ethika.com
2,2
Under middel
87 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 56 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Awful company
Awful company, they don’t care about their customers. I received a black coupon card from Ethik for 50% off for first time customers. So I signed up and had close to $100 on my cart for my son. The coupon code was not working and I tried many times and many ways. The company conveniently does not have a phone number. The only option to get in contact with them is via email or text. I texted them but no one got back to me. They finally got back to me over email, and the customer service agent named Kenny, was very unhelpful and refused to honor that. I even took a picture of the card that I received that included the codes. He did not care and said he will give me 25% off you can use towards your purchase. I said that’s not OK b/c I have a card here with a code for 50% off first customers. He did not care about the pictures I took of the card that I received at all. Awful Customer Service, no support, he was awful. I’m not sure why he even has a job there!
26. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ethika
Thank you for sharing your experience, Ann. We're truly sorry to hear about the difficulties you encountered with the coupon code and the service provided by our team. It's important to us that our promotional offers work seamlessly and that our customer service is helpful and responsive.
We regret that the 50% off coupon you received was not accepted and that the response from our team member did not meet your expectations. We take your feedback seriously and will review this matter internally to ensure it is addressed properly.
We want to make this right. Please reach out to us directly via email. We value your business and are committed to providing you the support you deserve.
I did not get my items
I did not get my items, they said that the shipping agent had lost the parcel and Ethika were not able to do a refund as they had paid the shipping agent… DO NOT order stuff from this scam company!!!
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra Ethika
Hi Emelie, we're sorry to hear about your experience and understand your frustration at not receiving your items. However, after a thorough review of our records, we found that the order reference number (and format) you provided does not match anything in our system, and we have no orders or support tickets associated with the email address you provided. This leads us to believe you may have us mixed up with another business. Please contact us directly at https://www.ethika.com/contact so we can resolve this issue as quickly as possible.
No return label and lengthy exchange policy
Wrong size on product and lengthy process to return or exchange. They don't provide you with return label and you have to pay to return it hoping for an exchange in several weeks. The boxers were a better fit than the leggings, but it's not worth how long you wait to get everything for the price.
16. februar 2024
Uopfordret anmeldelse
Besvarelse fra Ethika
Thank you for your feedback. We're sorry you didn't like the fit of your items and that you weren't happy with the current return and exchange process. We seriously consider feedback like yours as we continually strive to improve the customer experience. If there is anything that we can do to assist you in the future, please reach out, and we will do everything within our power to make the situation right.
trash company
I have purchased so many items from Ethika that I can count. They items are sold in pairs/sets. They will wait until the last minute after the package has so called shipped and email you about out of stock items. If I bought a set, why would you send me only half of it. They do not respond to emails @supportEthika nor do they have a direct customer service line. They a number to text 9495758005 and do not respond to that either. I have sent numerous emails and text about this order. I am waiting for a refund now for out of stock items. These independent minority businesses are not it. I will never patronize this business ever again. It is disappointing that customer service is at all time low. The worst!!
21. december 2023
Uopfordret anmeldelse
Besvarelse fra Ethika
Thank you for taking the time to leave your review. We apologize for the experience you had with your most recent order. We are happy to see that you received the help you needed and that we refunded you for the missing items in your order. It appears we were delayed during the holiday season, but we were able to contact you and resolve your issue within two days. Rest assured, we are actively investing in enhancing our service and offerings to provide a better customer experience. We sincerely hope you will consider giving us another opportunity to serve you.
Incompetent staff
I gave them the full shipping address for my order but they didn't use the full shipping address. This lead to the international mail being returned to overseas since they ignored FedEx's emails. Now, they refuse to reship the package even though it was their mistake. Do not buy.
Edit: Just look at their reply. Clearly they didn't even read/understand my review. It had nothing to do with holiday season delays, it was because you didn't print my full address....
18. december 2023
Uopfordret anmeldelse
Besvarelse fra Ethika
Hi Shibuya, we're sorry for the experience you had with your order. We've looked into this for you and do not see anything from FedEx regarding your delivery. The tracking shows the package was successfully delivered on 12/20, the day after your review. We're sorry again for the delay, as the holidays are very busy for the mail carriers.
Will never buy again
I got my stuff but One of the items was wrong and they do not reply to you no matter what. The phone number they provided doesn’t work you can call for hours I’ve written numerous emails. They don’t care once they’ve taken your money. I went on their instagram and they are making posts like nothing is happening !! And other people are commenting about the same thing happening to them and they’re missing large amounts of items. You need to make this right.
3. december 2022
Uopfordret anmeldelse
Besvarelse fra Ethika
Thank you for your review, Gabi. We're very sorry to hear about the issues with your order and the difficulties you've faced in reaching our customer service team. This is certainly not the experience we want our customers to have.
We understand how frustrating this must be, especially when you're unable to get a response through the provided contact methods. We take your feedback seriously and are looking into why our communication channels failed in this instance.
We want to resolve this issue promptly and ensure you receive the correct items. We've asked you for more information but haven't heard back yet. Please contact us directly, and we will address your concerns immediately. We value your business and are committed to making this right.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.