Ethika is a Brand company that offers clients great value; by great value. each item is crafted by the best manufactors commited To Delivering an excellent superior product . The recent sale of... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Took over a month to ship part of my order, canceled the rest. The package I did receive was delivered opened and damaged. Had to wait weeks for a response. I've been a customer for over a decade and... Se mere
The customer service department is lacking support for customers or helpful solutions. After ordering products in March and emailing them in May asking them what the delay was it was requested i provi... Se mere
Order placed on 3-28, Checked on status 4-13,14,15... Zero response on their Text number, Zero response from support e-mails. Filed a dispute with my bank and hope to have the transaction reversed. F... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
"Ethika® - With You Everywhere™ Ethika, Inc. is a leading lifestyle brand based in San Clemente, CA. Since its founding in 2001 Ethika has become a dominant force in America’s competitive apparel industry. Ethika’s apparel includes lifestyle, performance, and premium underwear with unique collaborations with artists, athletes, and designers. Ethika has expanded from its notable men’s underwear line to include men’s, women’s, and kid’s underwear, athleisure, loungewear, hoodies, hats, beanies, and accessories.Ethika and its team are determined to live life, innovate, and work hard, all while staying true to its greatest asset – the FAMILIE."
Kontaktoplysninger
1001 Avenida Pico # C-525, 92673, San Clemente, USA
- support@ethika.com
- www.ethika.com
2,2
Under middel
87 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 56 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Only sent me half the order I paid for
Only sent me half the order I paid for. Spoke with customer service 3 times. All Indian and hard to understand.
Finally got them to submit the paperwork to fulfill the order and then cancled it the next day.
Terrible company, terrible customer service. Don’t buy
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re very sorry for the frustration caused by the partial order and the delays in communication. A replacement was set up, but since it could not be fulfilled, a full refund was automatically issued to ensure you were made whole. We appreciate your feedback and are continuously working to improve our fulfillment and customer support processes.
This Holiday waiting on a package over…
This Holiday waiting on a package over 2 weeks is so unprofessional most definitely will not be ordering again from this site my child was very disappointed and crazy thing is you can send all the emails DHL and chat with Enthika for customer support and no one is responding, just Horrible
13. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re very sorry for the frustration caused by the delay and the impact it had on your holiday plans. A replacement for your order was processed on 1/8 to ensure your items were delivered. We understand how disappointing this experience has been and appreciate your feedback as we continue working to improve our customer support and fulfillment processes.
It made my experience great by the days…
It made my experience great by the days although they are long it is completely worth it
29. december 2025
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They will steal your money and not send…
They will steal your money and not send your order.
1. december 2025
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Besvarelse fra Ethika
We’re very sorry for the frustration caused by the missing items. Our team reached out on 1/6 to confirm the issue and gather details about what was missing from your order so we could resolve it. We take all order issues seriously and are committed to working with customers to ensure they are addressed properly.
Just ordered 3 mystery hoodies sent me…
Just ordered 3 mystery hoodies sent me all the same ones ordered two mystery shirts same ones wrong size and waited 3 weeks for it been complaining no response so this crap ass company never ordered from them spend your hard earned money else where
3. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the frustration caused by the delay and the lack of clear updates on your order. Our team reached out to request additional information needed to assist and move this forward, but we did not receive a response. We understand how disappointing this experience has been, especially during the holiday season, and we remain available to help as soon as we’re able to connect and gather the required details.
Good love this brand
23. december 2025
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Don't order from them.
Update 12/23. Just got an email stating some of my items are out of stock🙄
Placed an order Dec. 1st. Notice said it will take 3-7 business days to process order then ship out. Today is Dec. 23, 2025 and my order is not here. I emailed & texted them multiple times and finally on Dec. 16 they send me a texting stating my package has been packed & now waiting for carrier and also said they have "escalated" my concern so that my package will be prioritized. Dec. 18 i received any email now stating my is processing. Which means on the 16th they lied when said my order was packed & ready for carrier. Texted back multiple times with no response. Today is Dec. 23 and I still don't have my items worth over $200. This is not the 1st time I had to deal with shipping & processing issues with this company.
30. november 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the frustration caused by the delays and confusion around your order status. Our team followed up on 1/3 to offer further assistance, and while we understand your decision not to place future orders, we appreciate you taking the time to share your feedback. It has been noted and shared internally as we continue working to improve our processing and communication.
DO NOT WASTE YOUR TIME!!! DO NOT BUY!!!
I will never order from this place again. I have been trying to contact someone for 3 days. I bought 6 men's underwear, one I picked myself and did 5 mystery. They sent me 5 of the same color underwear. With Christmas being 3 days away I am pissed. DO NOT BUY!!!
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the frustration this caused, especially so close to the holidays. While mystery items are final sale, we did offer an exchange for the duplicate items to help provide variety. We understand how disappointing this experience was and appreciate your feedback as we continue working to improve both our fulfillment process and customer support.
I ordered on December 2
I ordered on December 2, 2025 for a Christmas gift. I still do NOT have my order. Many attempts to track my order with finally 1 response from Ethica . Promise of expedited shipping, and still NO ORDER.
DONT WASTE YOUR MONEY OR TIME. I will never order from Ethica again
21. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the frustration caused by the delay and lack of updates on your order. Our team reached out to request additional information needed to assist with this issue, but we did not receive a response. We remain available and ready to help as soon as we’re able to connect and gather the necessary details to resolve this.
40 days still have not received
Update 40 days later, I still have not received this order.
Ordered a few pairs for stocking stuffers 16 days ago. Checked order status and saw they hadn’t shipped about 4 days ago. Sent a customer service inquiry. Still no response. However, looks like a shipping label was just created today and I should get the order 8 days after Christmas.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the continued frustration and the delay in communication around this order. To ensure this was resolved, a replacement shipment was processed on 1/16. We understand how disappointing it is when a holiday order doesn’t arrive as expected, and we appreciate your patience and feedback as we work to improve processing times and proactive updates.
Horrible customer service
Horrible customer service. Absolutely ridiculous. I have been trying to contact someone about a missing item for a week. No way to talk to a real person. If you buy from this business and have a problem. DONT EXPECT ANY ASSISTANCE 😡
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the frustration you experienced while trying to get assistance. The missing item issue was resolved on 12/21. We acknowledge that communication took longer than expected, and we appreciate your feedback as we continue working to improve our support experience.
Buyer Beware: Terrible Customer Service
I have ordered from Ethika in the past, and it was smooth. This year's order has been a disaster, and I won't order from them again. I ordered 5 pairs of staple men's briefs on 12/1 and was due to receive the order by 12/11, but it hasn't shipped yet, and today is 12/17. Their website has no customer service number — just a totally useless robo chat and helpdesk process that requires you to register your email address to see the robo chat response. I found the number online and am sharing it here so you can speak with an actual human being who may or may not be helpful: 888-502-5310. I called them two days ago on 12/15, and my order still wasn't packed, but the rep said it would happen any day. Today is 12/17, and no ship alert, but my order says "packing" and I can no longer cancel it, which is brilliant. The standard shipping I paid for means I won't receive my order by Christmas since this is coast-to-coast shipping. I just called Ethika customer service again and got a voicemail message about business hours starting at 6 PST, so they should have been answering phones a half hour ago. This is 2025, Ethika, not 1970. You don't deserve the business you're getting if this is your customer service experience. Epic fail.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the frustration caused by the delay and the lack of clear updates on your order. Our team reached out to request additional information needed to assist and move this forward, but we did not receive a response. We understand how disappointing this experience has been, especially during the holiday season, and we remain available to help as soon as we’re able to connect and gather the required details.
I still haven’t received any update of…
I still haven’t received any update of my missing item from my order and no one has contacted me back since Black Friday sale, they also sent the same mystery colors 4 times in the same size. Very poor customer service they need to do better. I will put in a dispute with my bank at this point
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the frustration caused by the delay in communication and the issues with your order. A replacement for the duplicate mystery items was set up and processed on 1/13 to resolve this. We understand how disappointing this experience has been and appreciate your patience and feedback as we continue working to improve our support response times and fulfillment accuracy.
Very disappointing customer service
Very disappointing customer service. I ordered on November 28 and my order was supposed to be received by December 10. It is now December 16 and I have received nothing. I have reached out to customer service through the chat and online portal and have received no updates on my shipment. WTH!! ? I am less than impressed and will not order or purchase any additional products. Not pleased!
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the frustration caused by the delay and lack of communication. As the order did not arrive as expected, a full refund was issued on 12/17. We appreciate your feedback and acknowledge that this experience did not meet our service standards, and we’re continuing to work on improving our communication and fulfillment processes.
Buyer beware
Ordered merchandise online on Black Friday. Two weeks later the order is still “processing.” On multiple occasions, I’ve tried the online chat and text options to reach customer service, but have not received a response. Horrible service!
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the frustration caused by the delay and the lack of clear updates on your order. Our team reached out to request additional information needed to assist and move this forward, but we did not receive a response. We understand how disappointing this experience has been, especially during the holiday season, and we remain available to help as soon as we’re able to connect and gather the required details.
It’s been two weeks with my order still…
It’s been two weeks with my order still saying processing. this is my 3rd year buying from here and there’s always an issue. they haven’t answered me in 2 days.
13. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the frustration caused by the processing delay and lack of timely communication. This order shipped on 12/16, and one item was refunded due to a fulfillment issue. We appreciate your continued support over the years and your feedback, as it helps us identify where improvements are needed in our processing and response times.
Going on almost 2 weeks without any…
Going on almost 2 weeks without any shipping updates, going on day 3 of not being able to contact anyone from customer support. Most low tier customer support I’ve ever experienced. It shouldn’t take over 2 weeks for an order to get shipped out, no tracking number or anything with no one available to help. If you buy something from ethika it’ll probably be a 50/50 chance you get it sent to you.
13. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the frustration caused by the delay and the lack of clear updates on your order. Our team reached out to request additional information needed to assist and move this forward, but we did not receive a response. We understand how disappointing this experience has been, especially during the holiday season, and we remain available to help as soon as we’re able to connect and gather the required details.
GOOD BRAND HORRIBLE COMPANY AND…
GOOD BRAND HORRIBLE COMPANY AND CUSTOMER SERVICE. Ethika has great products and I love the clothing and brand. Last year I placed a big order and part of my order was not sent to me. Trying to get help from customer service is an absolute joke. I figured that maybe it would have improved this year. I placed a smaller order this year and yet again, items missing. The only way to contact Ethika is by email. The asked me to send pictures of my order slip. I sent it in. They then asked for pictures of the items that I had received, already wrapped, and put under the tree. This was not just a few items. I decided that after going through the same thing last year and getting absolutely no help for months, I was wasting my time and money yet again. This will be the last time I place an order from them. The product is great but not worth the money they steal from you.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re very sorry for the frustration this situation caused and understand how disappointing it is to experience missing items more than once. When items are reported missing, we do request photos of the items received and the packing slip so we can properly investigate and hold our warehouse accountable—this step is required to resolve these cases accurately. We regret that this process added to your frustration and that your experience did not meet expectations. Your feedback is sincerely appreciated and has been shared with our team as we continue working to improve our fulfillment accuracy and customer support.
Poor customer service
My order was never shipped out, and Ethika customer service was unresponsive, either via the text option or the live chat. I am cancelling my order.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Ethika
We’re sorry for the delay and the lack of communication you experienced—that’s not the level of service we aim to provide. Your order was canceled and fully refunded per your request; however, we acknowledge that the processing of your order took longer than usual to complete. We appreciate your patience and feedback as we work to improve our response times and overall customer experience.
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