Ethika Anmeldelser 87

TrustScore 2 ud af 5

2,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Ethika is a Brand company that offers clients great value; by great value. each item is crafted by the best manufactors commited To Delivering an excellent superior product . The recent sale of... Se mere

Bedømt til 2 ud af 5 stjerner

Took over a month to ship part of my order, canceled the rest. The package I did receive was delivered opened and damaged. Had to wait weeks for a response. I've been a customer for over a decade and... Se mere

Bedømt til 1 ud af 5 stjerner

The customer service department is lacking support for customers or helpful solutions. After ordering products in March and emailing them in May asking them what the delay was it was requested i provi... Se mere

Bedømt til 1 ud af 5 stjerner

Order placed on 3-28, Checked on status 4-13,14,15... Zero response on their Text number, Zero response from support e-mails. Filed a dispute with my bank and hope to have the transaction reversed. F... Se mere

Virksomhedsoplysninger

  1. Tøjbutik

Skrevet af virksomheden

"Ethika® - With You Everywhere™ Ethika, Inc. is a leading lifestyle brand based in San Clemente, CA. Since its founding in 2001 Ethika has become a dominant force in America’s competitive apparel industry. Ethika’s apparel includes lifestyle, performance, and premium underwear with unique collaborations with artists, athletes, and designers. Ethika has expanded from its notable men’s underwear line to include men’s, women’s, and kid’s underwear, athleisure, loungewear, hoodies, hats, beanies, and accessories.Ethika and its team are determined to live life, innovate, and work hard, all while staying true to its greatest asset – the FAMILIE."


Kontaktoplysninger

2,2

Under middel

TrustScore 2 ud af 5

87 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 56 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

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Bedømt til 1 ud af 5 stjerner

Worst Shopping Experience

I have been ordering on Black Friday for the past 8 years and over the past 3 years things have really gone downhill. I usually order a combination of their Men’s Staple Mystery Underwear & selected $10 Staple Underwear. They have a disclaimer when ordering the Mystery Underwear that duplicates are possible. In previous years I have received duplicates but it gets worse each year I order. This year I ordered 14 of the Men’s Mystery Staple & I received 14 of the exact same underwear. I couldn’t believe that not even 1 was different print or pattern. Oh and of course all Mystery Underwear purchases are final sale. I was extremely disappointed so I reached out to customer service & explained to the representative how ridiculous it was that I received 14 of the exact same underwear. She said she would be able to do a 1 time courtesy exchange on my order. She explained that she would be setting up a pickup for the order and I would receive a new order confirmation email that same day. Well 3 days later and I have yet to hear anything via email or otherwise. So basically she just fed me some B.S. and that was it. I spend $100’s of dollars a year with this company and after this experience I will never spend so much as $1 more dollar. If I could give then no Stars I absolutely would.

2. december 2025
Uopfordret anmeldelse
Ethika-logo

Besvarelse fra Ethika

Hi Teresa,

Thank you for your review.

I do apologize for your experience with our mystery sale. We do try our best to add variety to these orders and it is clear that we missed the mark on this one.

Since mystery items are considered to be final sale, we are not able to refund the items but we do offer a mystery exchange for duplicate items. Unfortunately, with this current process, we do not have a pre-paid label that would be offered to ship the items back, but we do cover the shipping to get the new order back to you as quickly as possible.

We are currently reviewing our internal process for our mystery sale to see how we can improve this for all of our customers.

We do apologize again for the duplicate items.

Bedømt til 1 ud af 5 stjerner

Customer service nonexistent

I have sent emails and tried going to their site, I was on text hold for an agent that never came for over 1/2 an hour. I disconnected after 45 minutes of no activity. Tried to find a phone # with no success either.
I was sent a $40 discount email from Ethika after spending well over $100.
I tried to use the discount on sale items but it wouldn’t apply. Normally a discount mentions an amount you need to spend or eligibility requirements, this didn’t.
There was a red asterisk that I couldn’t get any info or find and info elsewhere in the email.
Come on, Ethika! Do better!!!

27. november 2025
Uopfordret anmeldelse
Ethika-logo

Besvarelse fra Ethika

Hi Jean,

Thank you for sharing your review!

I do apologize for the extended wait times this holiday season, as with an influx of orders, we do see tickets pick up as well.

We do post a notice on our site that only select codes will be eligible during the sale. I do apologize that your code was not eligible, but this is common for sales across multiple brands.

We would be happy to honor your code in the future on any non-sale order.

Thanks!

Bedømt til 1 ud af 5 stjerner

Ordered 4 pr.of Ethika for my grandson…

Ordered 4 pr.of Ethika for my grandson on Black Friday sale. My credit denied for some reason. Plenty of credit line. Used another credit card which went thru fine. Started getting emails that they were cancelling my order as per fraud dept. and wanted me to send them all kinds of info. even though the second card processed and showing on my statement. Told them all this but they insisted on this info. Told them for my security I wasn't sending pictures of my statement, credit card,etc. they cancelled my order and said I will receive a refund in 5-7 days. UNBELIEVABLE. Please stay away from this company.

27. november 2025
Uopfordret anmeldelse
Ethika-logo

Besvarelse fra Ethika

Hi Greg,

Thank you for your review, and I do apologize for the trouble you went through while placing your order. I looked into this and do see that while the orders were flagged for fraud by our system, our team was able to approve the orders.

Our system may automatically flag orders based on a number of different variables. You did receive an email letting you know that the order was flagged, but I am not seeing any cancellations against your account.

Thank you for your understanding!

Bedømt til 1 ud af 5 stjerner

Terrible customer service!

Terrible customer service!! I bought 5 pairs of boys underwear. Unfortunately, they were the wrong size when i got them. I sent them right back never worn, tags on and all. They confirmed they received the underwear back but are refusing to send me a refund or the right size underwear. I even asked for them to just send those back they said no. They just took my money! Terrible!!

12. maj 2025
Uopfordret anmeldelse
Ethika-logo

Besvarelse fra Ethika

Hi there,

I am sorry about the experience you had with your team. Unfortunately, I was not able to find your order with the information in the review, but please reach back out to our team, and we would be happy to look into this for you.

It may have been that the items were not processed by our warehouse at the time of the inquiry, which is why the customer support team was unable to issue a refund or exchange.

Thanks!

Bedømt til 1 ud af 5 stjerner

If I could give them 0 stars I would

If I could give them 0 stars I would. I ordered on April 9, 2025. Today is April 28th and I still haven't received my order. I made 2 different orders. One was my child's card and the other was PayPal. I got a refund from PayPal expeditiously. My other refund is still pending. I thought I had a great deal but I'm assuming it was a SCAM. DO NOT ORDER FROM THEM!!!

6. april 2025
Uopfordret anmeldelse
Ethika-logo

Besvarelse fra Ethika

Hi Edna,

I do apologize that you feel you were scammed by us. We would love to be able to look into this further for you if you could contact our customer service team.

Thanks!

Bedømt til 5 ud af 5 stjerner

Hesitant but the order arrived in 1 week!

I was hesitant to purchase a few items from the Ethika website because of all the bad reviews on people never getting their order or it taking months. I normally buy the boys’ underwear from the Zumies website but I bit the bullet and took advantage of their sale last month where boys underwear were $8 each because I couldn’t resist. I spent about $115 and the order came within a week! I ordered on a Thursday and received them the following Thursday. I will be buying off the website directly from now on.

10. april 2025
Uopfordret anmeldelse
Ethika-logo

Besvarelse fra Ethika

Thank you so much for giving us a shot—we’re glad we could prove the experience right! 🙌 We totally understand your hesitation, and we’re thrilled to hear your order arrived quickly and everything went smoothly. Can’t beat that $8 deal!

We appreciate your trust and look forward to delivering for you again soon. Thanks for being part of the Ethika familie!

—The Ethika Team

Bedømt til 1 ud af 5 stjerner

Never received product

Ordered a gift for my son on 12/4. The tracking website never went past "packing," so I contacted them again on 12/19 via chat. They offered me a refund or a to try to fulfill the original order. I chose to fulfill, and the tracking again never went past "packing." I e-mailed and was told it was re-processed on 12/30. I called on 1/3 and was told they would expedite the order and I should hear something within 2-3 days. I never heard back from them until a week later, when they finally just refunded my order. Ridiculous.

3. december 2024
Uopfordret anmeldelse
Ethika-logo

Besvarelse fra Ethika

We’re truly sorry for the experience you had and the repeated delays and lack of follow-through on your order. We completely understand how disappointing this must have been, especially when you were trying to get a gift for your son.

While we did issue a refund, we know that doesn’t make up for the time and frustration you went through. We are always looking for ways to improve both our fulfillment and communication processes to prevent situations like this in the future.

Thank you for your honest feedback—it’s helping us do better.

—The Ethika Team

Bedømt til 1 ud af 5 stjerner

One star isn't good enough for this…

One star isn't good enough for this scam company. I ordered two boxer briefs for my son and paid (my fault) with Apple Cash. Fake DHL site says the order is sitting in Las Vegas for the last month but doesnt continue shipping. Emails from the order show a fake email address they use to contact you through. No response to text message support (fake and scam) along with no response that an agent is on the message option either. Just a myriad of bot responses to make it seem like someone is going to message you. then no reply. This company is a scam. I am reaching out to Apple, the better business bureau, FBI and any other source possible to report them. Stay far away. I don't think I've read so many shit reviews about a scum company than this.

1. december 2024
Uopfordret anmeldelse
Ethika-logo

Besvarelse fra Ethika

Hi Scott,

Thank you for taking the time to write this review. We do understand the frustration that the previous experience caused. We would like to state that we are not a scam, and the lack of response was due to a large increase in volume during our holiday season.

I was able to locate your original order and found that you were able to get a replacement for that order that was stuck in transit.

We do appreciate feedback like yours as it is a useful tool in how we can improve and do better.

- The Ethika Team

Bedømt til 1 ud af 5 stjerner

No customer service

I made a purchase December 4th, I see the charge on my credit card but no email confirmation.
I’ve been trying to call them and after an hour of being on hold a recorded message says to use their website to contact them. I tried texting and live chat and I can’t get in touch with anyone.

21. december 2024
Uopfordret anmeldelse
Ethika-logo

Besvarelse fra Ethika

We’re sorry to hear about your experience and understand how frustrating it must have been not receiving your order as expected. Our phones typically do get impacted during our peak periods, which results in longer wait times. We did respond to your inquiry on 12/28, but unfortunately didn’t receive a reply, and after a chargeback was filed on 1/7, we were no longer able to take further action on our end.

While we weren’t able to fully resolve this situation, your feedback is appreciated and has helped us improve our communication and fulfillment processes.

—The Ethika Team

Bedømt til 1 ud af 5 stjerner

I’m out my $$ - nothing ever received

So frustrating to experience such terrible customer service. I ordered from Ethika on Nov. 29, received an "order processing" email finally on Dec 10, but never got the promised "order shipped" email and never received the items. Tracking says DHL is still waiting for the item. Ethika doesn't answer their phones (I was on hold for over an hour), and they don't acknowledge/answer emails, texts or the live chat on their website. I’ve ordered from them the past couple of years and have never had this type of horrible experience. This seems to be the case with many others based on other reviews that I’m reading. What has happened to this company?

20. december 2024
Uopfordret anmeldelse
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Besvarelse fra Ethika

We’re truly sorry for the frustration and delays you experienced with your order, especially after being a loyal customer in the past. This definitely wasn’t the experience we aim to provide, and we understand how disappointing it must have been.

While this situation has since been resolved and a replacement order was delivered, we appreciate you sharing your feedback. It’s helped us take a closer look at where we fell short and continue improving our service and response times.

Thank you again for your patience and for sticking with us.

—The Ethika Team

Bedømt til 1 ud af 5 stjerner

Ordered on November 30

Ordered on November 30, still don't have the package on December 17, although the tracking claims it was delivered. I've reached out to my mailman and they don't have it either. I've tried messaging through their website, no one responds, same if you use text message. I've ordered lots from this company and have never had an issue. Clearly they can't keep up and the company has gone down. Will never order from again.

16. december 2024
Uopfordret anmeldelse
Ethika-logo

Besvarelse fra Ethika

We're sorry to hear that you still haven't received your package! We're working through our inquiries as quickly as possible, but our response times have been delayed due to an influx of inquiries regarding our most recent sale. We understand your frustration and will work to improve it for our future customers.

Bedømt til 1 ud af 5 stjerner

Rude Staff

I placed an order on October 30. I still have not received my order. I reached out to the staff who seemed to have an attitude. I’ve been messaging them and now no one will get back to me to update me on my order.

19. november 2024
Uopfordret anmeldelse
Ethika-logo

Besvarelse fra Ethika

Thank you for reaching out, Maya. We're very sorry to hear about the delay with your order and the frustration you've experienced with our staff's response. It's important to us that our team communicates respectfully and effectively, and it seems we've fallen short.

We are actively working on a resolution for your order issue and have reached out for your preference on how to proceed. If you haven't received these communications, please check your spam folder or contact us directly so we can ensure you receive the necessary updates and we can resolve this matter to your satisfaction.

We value your business and are committed to addressing your concerns promptly.

Bedømt til 1 ud af 5 stjerner

Toilet paper

The women’s clothes are as sheer as offbrand toilet paper. Don’t waste your money

19. september 2024
Uopfordret anmeldelse
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Besvarelse fra Ethika

Zoe, we’re sorry to hear that you weren’t satisfied with our women's clothing. Your feedback is invaluable, and we’ll use it to improve our products. We appreciate you taking the time to share your thoughts, and we hope to better meet your expectations in the future. Please contact us directly at https://www.ethika.com/contact so we can learn more and discuss a resolution.

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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