ellgia.co.uk Anmeldelser 

Very professional and efficient service from Ayesha in connection with our commercial waste contract. Unfortunately unable to cancel existing contract but came up with a viable and best solution.

Bad service. They have missed collections on numerous occasions. Which then leaves us having to keep full waste bin bags in our office causing a smell. I was told they would collect them the following day & didn’t. Called again and was told I would get a call back. Haven’t.

NG34 7HD.

Raquel quickly sorted out my connections issues to the portal so I can now access the data for internal reports. Thank you!

Following an enquiry, the service we received from Raquel was excellent. The response time was very quick and the information provided honest and clear. Only missing out on 5 stars due to a longer than desired lead time for service, however this has been communicated well.

Fantastic company! Amazing service and customer care! Thank you Ellgia! :)

I would not recommend Ellgia based on my experience.

We originally contracted with Bakers Waste Services, and our experience with Ellgia has been extremely disappointing. We have been informed that our contract has automatically renewed, despite being unable to locate any clear agreement or documentation showing that we accepted an automatic renewal clause.

When questioned, the focus appeared to be on enforcing renewal charges rather than resolving our concerns or providing satisfactory customer service. We have also found communication regarding the contract terms and renewal process to be unclear and frustrating.

If you are considering using this company, I would strongly advise you to carefully review all contract terms, particularly any clauses relating to renewals, notice periods, and cancellation requirements before signing.

Based on our experience, I would choose an alternative provider in the future.

Customer service is on point. Raquel in the office has been great. Needed a bin upgrade and she got us sorted in no time.

Karl was polite and resolved my issue quickly. Missed collection in the morning due to a confusion, so he'd organised a recovery that same day in the afternoon. Life saver! Thank you.

We have had a really rough experience3 with our previous provider, Ellgia have been fantastic in making sure we were able to repair our relationship with our clients. Ayesha from the customer service team has been particularly excellent and flexible in sorting our queries as they arise.

We have had issues with contaminated bins recently and Raquel has been really helpful . Emails are answered and dealt with in a very efficient way . Highly recommend.

Great cooperation with every case raised. Raquel is always on top with providing great service in any possible case. Quick response, detailed communication. High level of customer service and accuracy!

Needed to access job tickets and RH arranged updated portal access and download instructions/reminder of required files' location. Our records successfully updated with 2 hours. Nice job.

Spoke with Raquel and she helped me with my EPR returns...very knowledgeable and helpful .

I made contact with the customer services team this morning to clarify some data I was using for a report on general waste disposal. Raquel Hudson responded both quickly and with everything that I needed to complete my report. Excellent service received. Thanks Raquel.

Regular missed collections, due to staff sickness or lorry breakdowns. Claiming access problems after 9 months of no access problems, trying to reschedule collections but then never fulfilling these

We had a lot of issues with collections throughout the very warm weather in April/May/June last year (my last review was taken down so am going again). Repeatedly missed collections and never any communication as to when they weren't going to collect or indeed when they were gong to rectify - which to me was almost worse than the lack of collection.

I had to spend a lot of my time calling Ellgia to get them to actually collect our waste. We were often left with overflowing bins in hot weather and told to store waste until they could come. At a rural bakery site this put our business at risk. I pointed this out to Ellgia, but there was no change in their efforts to get to us.

I was also told that because of our location it made it very difficult to pick up missed collections on anything other than our set day. But that sounds like an Ellgia problem to me - not one I should have to deal with. Our location, by the way, is on an A-road between two mid-sized towns in Norfolk - hardly the Outer Hebrides

As a side note this is issue generally with privatised waste management companies - profits over customer care.

They "generously" severed my contract early (4 weeks) at my request but, honestly, the manager sounded relieved that I'd suggested it. This was then thrown back at me when I refused to pay a bill covering the terrible service - as thought they'd done me a favour - and they threatened legal action.

If you are considering using them, don't. I even had a better service with Biffa. I now use council operated waste management service with Breckland Council, who are excellent. Never a missed collection and extremely good customer care

I have been with Ellgia for over 10years and have noticed a gradual decline in their service. I signed a 1 year contract which started in September 2025. On 1st December (3 months into the contract) they notified me of price increases of up to 64% on my 4 waste streams (an average of 51%). Customer service advised me over the telephone that they can increase prices mid term whenever they want to whatever amount they want and would send me a copy. There was no justification given initially but eventually I was given weak reasoning largely based on legislation that came into force 5 month prior to the commencement of the contract.
I managed to agree (I thought) to limit the increase to around 15%, however they invoiced more and were dishonest about what was agreed (even though it is in email).
The actual service is pretty poor, service days change often, collections missed, credits not being raised for aborted services.
In short, I wouldn’t consider using Ellgia in the future even if they offered a fixed price contract because the customer service is so poor, service levels are sub standard and Ellgia wlll operate in bad faith to boost their bottom line at your expense.

We have used Ellgia for years, I dislike that they automatically renew the contract and require 90 days notice prior to cancel. We are in the midst of them not collecting our bins but saying they can't get to the bin. I'm unsure why as I am looking at the bin from my window and there is no reason they shouldn't be able to access this. We are so thoroughly fed up with the missed collections, we have a contract of service which they are not fulfilling, taking my time away from my work to have to deal with this week on week. Do not engage this company!

Great customer service, always super helpful.

Kind regards
Heidi

Thank you to Raquel, who is always amazing a sorting out any requests to quickly - top customer service !