Steer clear of this company and for the record their sister company Turner Motor Sports. They have some very unfair and misleading sales practices. They sold me half of a air intake as a scratch o... Se mere
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Se, hvad kunderne siger
ECS Tuning is the primary partner for my projects. ECS bridges the parts from the BMW/Mini dealer and the aftermarket in a helpful way - offering the best parts at competitive prices and willingly ac... Se mere
Virksomheden har svaret
Made a order for an audi emblem. Paid $175 including shipping. Package was lost. DHL confirmed the package was considered lost. More than 2 months have passed. They refuse to reimburse me or ship anot... Se mere
Virksomheden har svaret
Decent selection, awful availability. Items they claim are in stock will randomly be delayed. I attempted to purchase an item in march of 2026, which had a June ship date at the time. After zero comm... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
VW / Audi Parts and Tuning Specialists. ECS Tuning specializes in the distribution of Volkswagen (VW) / Audi performance aftermarket tuning parts and OEM BMW / VW / Audi replacement parts.
Kontaktoplysninger
1000 Seville Road, 44281, Wadsworth, USA
- 1-800-924-5172
- CVanhauter@ecstuning.com
- www.ecstuning.com
2,6
Under middel
5 t anmeldelser
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Har besvaret 96 % af deres negative anmeldelser
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Disappointed how they handled their mistake
Have placed a number of orders with ECS. This order they shipped the wrong part - ordered a single pod gauge holder - they shipped a double pod. I was preparing for an event and I made it clear I needed the correct part by the end of the week - 5 days away. The part did not arrive on time so I had to find another solution. When I went the return the part - they charged me $15 to ship it back. Very disappointed they charged me $15 for their mistake.
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Dave, thank you for being a repeat customer and for bringing this disappointing experience to our attention. We apologize for the series of errors that occurred with your recent order, which included shipping the wrong part and then failing to deliver the correct replacement in time for your event. We are truly sorry that you were charged a $15 shipping fee to return a part that was incorrectly shipped due to our mistake. This is absolutely not our standard procedure, and we will be sure to have a Team Member reach out to resolve this. Thank you for your feedback as we continue to improve our customer experience!
Don’t buy here
Used this company 2 years ago, they said the parts I ordered were in stock. They got delayed 3 months because they weren’t in stock. Fast forward 2 years, I order $2,000 worth of parts and it’s been delayed twice now. Order was supposed to ship 11/14/2025, delayed to 11/21/2025, now delayed until 12/01/2025 and I probably won’t see my parts till after Christmas. Don’t place important orders through ECS if you need them in a timely manner. I will never use ECS again
21. november 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Jonathan King, thank you for taking the time to share your feedback regarding your recent and past experiences with ECS Tuning. We sincerely apologize for the significant frustration and inconvenience caused by the repeated delays, both two years ago and with your current $\$2,000$ order. We understand how critical timely delivery is, especially for important parts, and it is unacceptable that you have faced two delays on your latest order. We will be sure to have a Team Member reach out to address these concerns and work towards a resolution that best fits your needs.
Finally found my BMW parts source
After being a BMW owner for 15 years I have finally found ECS Tuning for all the BMW parts I needed. Parts that I did not see listed on the site and did a search for, Surprise! They had it. No more wondering if I was going to get the quality parts that I wanted. Support staff was knowledgeable and very supportive. If they didn't have an answer, they reached out to someone who did. On top of that, they price match. Even better, everything I have ordered to date was shipped for free. Only one order that I made was delayed, only because one of the parts had been back ordered and I didn't have wait long for those parts to be shipped. One of the perks, if you can call it that, is that they assemble kits and recommend them to their customers as an alternative. Thanks ECS. Every part I order was a perfect fit.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
John S, We are absolutely thrilled to hear that after 15 years as a BMW owner, you've finally found ECS Tuning and are having such a great experience! It is wonderful to know that you are finding the quality parts you need, even when searching for less common items. We work hard to maintain a comprehensive inventory, and your feedback confirms we're on the right track. We look forward to continuing to be your primary source for all your BMW needs!
ECS sold me a faulty tune for my 2002…
ECS sold me a faulty tune for my 2002 Audi TT and did not honor their “lifetime” warranty. I was forced to spend $1300 to repair my car so it would pass inspection. I will not be using ECS for my parts needs anymore. FCP Euro and Urotuning will get my business from now on.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Samuel Critton, Thank you for bringing your experience to our attention, and we sincerely apologize for the issues you encountered with the tune for your 2002 Audi TT and the resulting difficulties with your warranty claim and inspection. We are truly sorry that you were sold a product that you feel was faulty and that our handling of the Lifetime Replacement Program did not meet your expectations. We take all feedback, especially concerning product quality and warranty service, very seriously. We appreciate the time you took to leave us this review as we are continuously looking for ways to improve the customer experience.
They are selling fake and broken parts
They are selling fake and broken parts. Refusing return requests. The customer service is horrible. They don't care about the customers at all.
11. november 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Max, thank you for taking the time to share your feedback. We are deeply concerned to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. The issues you've described do not reflect the high standards we strive to maintain at ECS Tuning. We would like the opportunity to investigate this issue thoroughly and make it right and ask you reach out to ejansen@ecstuning.com at your earliest convenience.
Customer service worst I've ever…
Customer service worst I've ever experienced.
They didn't come back to me after 2 questions of why my order was delayed twice, and the price had gone up. Anyway, I canceled my orders there and will never do business with them again. Found better parts elsewhere; I had a feeling they don't want business with my region. Anyway, this review is my honest opinion of them.
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Anon, we sincerely apologize for any confusion regarding communication from our team. We value each customer's order and regret any delays in processing. We acknowledge your request to cancel and will utilize this as an opportunity to enhance our customer experience. Thank you for your feedback, and we apologize for any inconvenience caused.
Beware of Old Stock and Shelf Life -- DEF
Shopping online in September 2025, I asked an ECS Tuning rep on chat what the manufacture date of their BMW AdBlue DEF was because DEF has a 2-yr shelf life. He stated "August 2025," so I ordered two bottles. When it arrived, one was dated 040225 and the other 161224 (besides both having leaked in the box). I contacted ECS by phone and the rep apologized and stated she'd send me out two new bottles, and would send a special note to the warehouse to ensure it was the freshest. When the two replacement bottles arrived, they were both dated 161224 (and again, both leaked in the box). I called again and spoke to another rep who basically told me that there was nothing wrong with the product and there was nothing she could do. After getting nowhere with her, I called back again and spoke to Nick who understood my issue and researched what they had in stock. I told him I didn't want the DEF if they didn't have anything produced before June 2025. Two days later, he contacted me with the news that they didn't have anything on the shelf newer than 16 Dec 24, and that he'd refund my money. I sent the bottles back and got a refund.
Good on Nick for helping me and finding out exaclty what they had on their shelf, and for not attempting to stick me with something I didn't want. Bad on them for originally trying to pass on aged DEF that has just over half its shelf life left.
13. september 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
ArlissH, thank you for your transparency. We apologize for the presence of outdated stock. We will review this matter internally and take necessary steps to prevent similar issues moving forward. We appreciate your feedback regarding the resolution and remain committed to continuously improving the customer experience.
Unreliable customer service
I had been a long tern customer until placing a custom order for a trunk cover. After waiting for over 6 month the item has finally arrived, but following instructions from cutomer service messed things up, ending in loosing the order and wasting lots of my time. I suggest dealing with higher quality vendors that value their customers.
25. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Andy M, we sincerely apologize for the significant delay in the delivery of your product. Please note that custom or special order items may have longer lead times. While we strive to provide comprehensive information, we recognize the importance of accurate and timely updates to assist you in making informed decisions. We regret any inconvenience this may have caused and will have a team member contact you promptly to address your concerns.
Pessimi.
Pessimi.. la chat ti fa perder tempo i metodi di pagamenti inutili non funzionano.
Non mi fido e non compro più.
Meglio evitare altre sorprese
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Alessia Rossini, we apologize for any inconvenience you have experienced with our chat feature and the payment options available. We value your feedback and would appreciate the opportunity to learn more about your experience. Please contact us at ejansen@ecstuning.com at your earliest convenience. We look forward to assisting you and addressing your concerns.
I paid for next day shipping and the…
I paid for next day shipping and the parts didnt come for 5 days. I asked for a refund on the extra shipping because of this and they completely ignored me.
13. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
John Mehalak, we regret to hear about your recent experience, as it does not align with the level of support we strive to provide our customers. We recognize the importance of prompt service and understand the frustration that can arise when expectations are not met. A member of our team will be in touch to assist you further. Thank you for your patience, and we look forward to resolving this matter with you.
I would give them less than one star
I would give them less than one star. We ordered a valvetronic actuator, and they sent us a faulty one. After having it installed, we discovered it was defective. We contacted ECS and ordered another one, but it never arrived. When I called customer service, the representative couldn’t have cared less he simply said he could order another one. For anyone wondering, ECS owns Turner, and both companies are terrible. You’ll lose both money and time dealing with them.
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Caroline Jeklin, we sincerely apologize for the concerns you encountered during the warranty replacement process. We understand that defective products can be frustrating, and we appreciate the importance of receiving your replacement promptly. We are pleased to have issued a refund for your original purchase and provided a discount on your additional order. We are continually working to improve our processes, both in the shopping experience and in handling defects and returns. Please be assured that your feedback is valuable to us, and we remain committed to delivering the best possible outcomes for our customers.
Nonexistent Support
These guys are fine if everything goes smoothly, but good luck getting any assistance when there are problems.
Two contact form submissions, a phone call/voicemail, and two times waiting on chat support for 30+ minutes - no return communication whatsoever.
In the past, one of my orders also came with a “free gift” that, once redeemed, turned out to be a scam tricking me into setting up an automatic renewal subscription without making that clear at time of redemption.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Romain Griffith, we apologize for any missed communications and issues related to your recent purchase. Our team is available to assist you and will be happy to address your concerns. We look forward to connecting with you and appreciate your understanding.
DO NOT BUY FROM ECS TUNING THEY ARE A…
DO NOT BUY FROM ECS TUNING THEY ARE A SCAM,They lost my package in transit and refused to replace or refund me
4. oktober 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Tim, We sincerely apologize for the inconvenience caused by the delivery issue with your recent purchase. Lost or missing packages are challenging for all parties involved and may require some time to investigate. Rest assured, a team member will be in contact with you shortly to assist in resolving the matter. Thank you for your patience!
Cheap Chinese Products
Bought a set of water pump and thermostat (Bavarian Autosport) in 3/2025, not even 500 miles and the part/s failed and left me stranded. Purchased another set and had shipped to shop 176 miles from home. Parts were overnighted and installed. Drove 176 miles back home, and the following day car went into limp mode again with code 2e81 and 2e84. Just because you offer your lifetime warranty doesn't give you the right to sell shitty products that you don't stand behind. The customer is the one that foots the shop bill when your crappy products fail. I'm out $3k on replacement on both instances, went with FCP Euro for an OEM one, which I could've gotten from ECS Tuning, but i've had it. Been purchasing a lot of items from ECS Tuning, this will be my last.
19. juli 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
customer, thank you for sharing your feedback. We sincerely apologize for the repeated issues you experienced with the water pumps purchased from us. At ECS Tuning, we strive to provide a broad selection of products at different price points to meet our customers' needs. We understand the disappointment and frustration caused by product failure and take your concerns seriously. Please be assured that we will have this matter thoroughly reviewed by the appropriate team to ensure that we continue to offer high-quality products to our customers.
Lousy website, good company…
The website is terrible- the company overall is very good. Every time I add my vehicle, once finished, it adds the vehicle to the search field for some reason and then finds no results.
Wrestling with adding the most important bit of information to the site is ridiculous. This is not new and seems never to get fixed. Since the business is online and depends on this, I don’t have any idea why it works so poorly.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Peter M, thank you for providing your feedback. We apologize for any difficulties you experienced while navigating our website and search function. Your input will be shared with our team to help us improve the overall shopping experience. We appreciate your continued support and look forward to serving you in the future. Thank you for your time!
Purchased some parts for my golf r
Purchased some parts for my golf r , deliverey to Canada was fast , exchange rate was as expected, and no duties was a bonus, will buy from ecs again.. hopefully they can make their own golf r rear lower control arms soon 😊
2. september 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Jimmy, thank you for your positive feedback regarding your recent experience with ECS Tuning. We regularly seek to expand our product offerings to better serve our customers, and we will take your suggestions into account. We appreciate your input and look forward to hearing from you again!
Great Audi Prices..
They always have what I need. Great prices and sales too and Superfast Shipping.
5. september 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Christopher Price, thanks for sharing. We appreciate your business!
Good job
The part I needed was available and it looks just like the original (except way newer, of course). Pricing was reasonable and shipping was quick. All around, a great transaction. I was really happy because I didn't think I'd be able to find the part I wanted.
26. august 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Nathaniel Hourt, thank you for taking the time to leave your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
On time and just what I needed to do…
On time and just what I needed to do the job!
16. august 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Glenn Caprioni, thank you for shopping with us. We greatly appreciate the review!
Don’t count on them to refund you
Don’t count on them to refund you your money.
After shipping my parts back I received an email stating “2-4 business days” and after calling the customer service (once hung up on, second was zero help) now 13 days later I finally have an email saying it SHOULD take “3-5 business days”
Absolutely hilarious how far this company has fallen in the past couple years. I won’t be returning
16. september 2025
Uopfordret anmeldelse
Besvarelse fra ECS Tuning LLC.
Keith Noel, thank you for sharing your feedback. We apologize that your experience was not as positive as we would have hoped. We acknowledge there was a delay in processing your refund and want to assure you that the matter has been resolved. Please note that banking institutions sometimes require a processing period of 3-5 business days, but we understand that the additional delay on our part caused inconvenience. We appreciate your openness and will use this as an opportunity to improve our processes moving forward.
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