ECS Tuning LLC. Anmeldelser 

Ordered a part with expedited shipping that was deemed compatible for my vehicle. Once part was received, we realized it was not compatible and upon reaching out to customer service they confirmed it is not for my vehicle even though it was listed on their product page. They refused to refund the shipping for the order as it was still shipped within the guaranteed timeframe.

I recommend making sure parts are compatible elsewhere before purchasing anything and beware of the poor customer service.

I went to ECS (virtually) to get brakes for my wife's 2018 Audi Q5. I worked with a nice CS agent, gave him the car's VIN to look up parts which happened rather quickly. ECS shipped the parts which arrived roughly a week later 'YAY CAN INSTALL BRAKES!".

So after de-rotoring, padding and having the car up in the air I noticed that the rotors were a different diameter than on the car. This was not good! I called ECS and reported an issue and asked them to help correct the problem. The first CS agent no help. The second no help either. Skipping forward I talked to via chat and phone, six customer service agents. Finally I asked to speak to their manager "Melissa". Bottomline, ECS will not earn up to their error. The WILL NOT initiate an RMA and WILL NOT cover the return shipping ....if this isn't bad enough they want the customer to absorb the original shipping cost refunding $100 less than the original purchase price.

Folks, these guys aren't legit. They are running a scam whereby they make their money on shipping incorrect parts and only refunding a portion of the payment. Now if it was my error on ordering incorrect parts, I can kinda understand. Here ECS did the look up, specified the parts and represented that they were correct via VIN number.

I didn’t have problem with my purchase or parts received but do not use them based on there lifetime replacement policy! It’s a joke it not free replacement it’s lifetime paid replacement they will let you buy it as many times as you want. Read the policy you pay for the replacement they keep the money as store credit so unless you have future purchases with you never get your money back. Part two you have to pay for the shipping on the return which is my case was $100 and I don’t get my money back so my lifetime replacement has now cost me $400. If you continue to read the policy your in-store credit expires in two years, correct it has a time limit so the whole policy is built around keeping your money. It should not be called lifetime replacement. It should be called. Will let you buy it for a lifetime replacement as many times as you want.

My order arrived much sooner than I had expected. Upon arrival, I was promptly checked in with via email by the team, who kindly inquired about my satisfaction with my order. I was thoroughly impressed with the quality of the product and will definitely be ordering from ECS Tuning again!

Coiloiver spring broken into 2 piece, despite running on normal road.

I have a current open ticket (as of 2/13/26) and I am receiving 0 response from their support. My ticket was escalated to their manager Erin who has not replied to me.

This is the 2nd set of Monoball control arms (preinstalled) that I have purchased from them, both have failed, first set I ordered last year, had them installed, and the bushing fell out of the control arm, under their warranties, I ordered a 2nd pair and had the 1st part refunded, same exact issue happens again. Their support team confirmed in the email that this was a defect and a failure, after paying over $1600 for remove, install, and allignments, their support told me that I can't get a refund but just a store credit, it has been less than 90 days since the last order was received and it is a clear defect of their product, that is costing a customer an arm and a leg, and they won't respond anymore. I Have tried calling support weekly and I dont get any help other than I have to wait for Erin to reply, but still no response.

As a customer, I understand their policies, but their support has not made me want to remain as a customer, with little solution for an issue that is a defective part and a hazard for their customer.

The shipping department is terrible. How hard is it to verify an address label can be created for a certain location? If you can’t, you would think they’d reach out and let the customer know. Not the case, instead they toss a coin and see where it lands. I’ve had 5 packages turned around from either FedEx or UPS because of it.

I don’t write public reviews, but at this point I feel forced to do so because I am fed up with their inefficiency and lack of communication from their team. I’m at the point where I probably will not order from them again.

It's a good place to locate product. Although they're shipping it is absolutely atrocious. Even when they don't roll out an excuse of they were doing inventory or they were shut down for some other reason. There are literally a five hour and twenty minute drive form me yet it takes product4 to 5 days to arrive after it ships.

I’ve purchased multiple OEM and aftermarket parts for my car in the last 14 years and haven’t had any problems whatsoever. Will continue to buy products from ECS as long as I still have my car. It would by nice if I win the spin game 😆

Sent older wrong product, return processed smoothly, then correct part was sent.
They should have sent the same part that's advertised on their website 1st, instead of some older outdated inferior part .
Delay and hastle

DO NOT ORDER FROM THEM. I ordered some parts from these people and between them and UPS delivered the package somewhere else. Now they are putting a enormous effort changing the story over and over to do not refund my money and also had the audacity to ask me to investigate on their behalf to try to locate the package they miss-delivered one month ago. It looks like this will end up in court, it's a good thing all the communication is on the record and a judge will see right through it very quickly.

Poor customer service. I had an issue with a tune I bought through ECS and when I contacted their customer service for resolution, they were unable to assist and kept providing different excuses. After calling 5 or 6 times, I ended up contacting the manufacturer of the tune (Integrated Engineering) and they were able to address my problem. ECS, you need to do better.

They sent me the incorrect coilovers 3 times in a row. The third time, they insisted that the wrong coilivers they were sending were actually the correct the whole time. I even sent them my vin number for the vehicle and brought them in to be installed (over $1000 in labor). Guess what! still the completely wrong part, and did not come close to fitting. Ridiculous job done by every single department in this facility. I can not even fathom what is going on over there. DO NOT BUY PARTS HERE.

this is my second major purchase with them and I've always had good experiences with them. they have competitive price match and all you have to do is email or chat with the CSR team and they will price match or offer a better deal. Also, look carefully inside your boxes, I've gotten free stickers/decals (who doesn't like stickers?) and ECS branded license plate holders. I mean, they don't have to do that, but they do.

I ordered a South Bend clutch kit and there were issues from the Vendor on Backorder and delivery ultimately impacting where the item was shipped instead of cancelled.
ECS took ownership and worked with me to resolve my concerns.

Great reliable products for my E46. All of my purchases made with ECS have been satisfied with a fast delivery on standard. Does cost a fortune but worth it!

Customer service is horrible. Company did not charge per we originally purchased. Items say in stock, but orders are super delayed.

Ordered a windshield cowl and the one that arrived was not the same cowl that was pictured on their site. I even showed pictures of what i purchased from an image on their site and compared it to what I received and showed how it was different. I returned it but only got refunded the product amount and not my shipping cost. So basically I paid shipping for something that was the incorrect part from their site. Beware of ordering on this site. It could cost you.

Possibly the best customer service on the planet.

I had a check engine light on my audi A5 . The cause was a misfire in cylinder #2 . I looked at the video provided by ECS and I purchased 4 new spark plugs and 4 ignition coils with a few needed tools for the job from ECS. In less than an hour I completed the removal and installation. When I started the car up the check engine light was off and the car ran a lot smoother.