ECS Tuning LLC. Anmeldelser 

Called for part, great help. Expedited shipping. Very happy.

Steer clear of this company and for the record their sister company Turner Motor Sports. They have some very unfair and misleading sales practices. They sold me half of a air intake as a scratch or dent item. It was missing the MAF housing which is basically 60 percent of the product!!!! What makes this even worse is there is still a second scratch and dent item on their site that is still for sale with the MAF housing and missing the main coupler pipe. So, they would rather sell their customers a half a kit at nearly full price than combine them to make one full usable product to sell their customer.

I planned on buying many more products from them but, I have since canceled all current orders and will not do business with them or their "sister company". They take advantage of novices.

The customer service I received was insulting and rude. Thank you Mariah if that is even your real name.

This is my second bad experience with ECS Tuning in less than a month, and I’ve officially lost confidence in this company.

I ordered an upgraded fuel pump module with next-day shipping, expecting the level of service that comes with paying for expedited delivery. Initially, everything seemed fine until I checked the tracking information and noticed it still showed “Label Created,” despite receiving an email from ECS Tuning indicating that my item had shipped.

Two days passed with absolutely no movement on the tracking number. Since the package should have already arrived, I called ECS Tuning for an explanation. That’s when I was told FedEx supposedly couldn’t deliver the package because my address was missing the unit number.

I find that explanation extremely difficult to believe. My address is already saved to my account for future deliveries, and I had recently completed a lifetime replacement exchange for another part without any issues with the same address. During my call, the representative confirmed that this was an internal error on ECS Tuning’s end.

What makes this situation even more frustrating is that nobody proactively contacted me to explain the problem. Had I not called to investigate the delay myself, I would have been left waiting without any idea what was going on.

Now that the returned package has been received, I’m expected to wait another two days for the replacement shipment. I paid for next-day shipping, yet I’m the one paying the price in wasted time and inconvenience because of an internal mistake that should never have happened.

This is completely unacceptable, especially considering that this is my second negative experience with ECS Tuning in less than a month. The only reason I gave them another chance was because I had store credit on my account. Otherwise, I would have taken my business elsewhere.

At this point, ECS Tuning has lost my trust and my future business. There are other companies in the automotive parts industry that provide better service, more reliable shipping, and a much smoother customer experience.

My recommendation: Use FCP Euro instead. In my experience, their shipping costs are more reasonable, and my orders have actually arrived when expected.

ECS Tuning has made it clear that even paying for expedited shipping doesn’t guarantee a smooth or timely delivery. I will not be using them again. There are too many alternatives to keep giving a company chances when it repeatedly fails to meet basic customer service expectations.

ECS Tuning is the primary partner for my projects. ECS bridges the parts from the BMW/Mini dealer and the aftermarket in a helpful way - offering the best parts at competitive prices and willingly accepting returns. ECS Tuning provides problem-free sourcing.

The lifetime warranty is a scam. They don’t send you a new part. You have to buy it and they don’t give you your money back after you buy the new part they give you store credit do not shop here the parts break then you have to pay Repair cost over and over and you don’t get your money back.

Never thought I would be at the point where I was making a negative post about ECS Tuning. I used to be one that would look at people’s rants about their experiences, take it with a grain of salt and continue ordering. Boy did I FAFO. My most recent experience with them has been nothing short of a nightmare. Sad part is all of this could’ve been avoided if I just payed attention to the numerous warning signs that were out there. This all started with the IS-20 in my Mk7 GTI going bad. Being very familiar with ECS Tuning and never having a previous issue out of them, I decided to purchase their own Branded/Assembled IS-38 “OEM+” Turbo setup with the Turbo blanket and Muffler delete. I picked up in person to avoid any issues with damage during shipping. I was able to get the turbo installed just fine. This is where I ran into my first issue. I quickly discovered ECS Tuning used what appeared to be red Loctite on the threads of the wastegate actuator rod, essentially welding the 10mm locknut to it. To make matters worse, they had the wastegate locked into (4.1v) which is outside the required static voltage to run adaptation. I eventually made an appointment with ShopDAP Repair here in NE Ohio in order to remove the downpipe adjust my wastegate voltage and run initial adaptation. I eventually disconnected lines/downpipe etc and adjusted the wastegate myself prior to my appointment with ShopDAP but still needed initial adaptation ran as OBDELEVEN failed to complete the process. Once they had the car they discovered that the Wastegate Actuator was in fact faulty and would need a replacement. ECS Tuning did not have their own product in stock which was back ordered several months. I Luckily was able to purchase the singular in stock wastegate (with my own funds) and get the car up and running. Irritated that I just spent $360 on diag for a defective part, I contacted customer service asking to speak to a supervisor. For over three weeks I contacted ECS reps requesting a supervisor to no avail. They would constantly lie and tell me that my situation was being resolved, that a supervisor was unavailable, that a supervisor would call me back etc etc all lies. At one point they lost the return, and attempted to accuse me of not returning the item!!

All in all customer service here is TERRIBLE. Months later, Im still waiting on a return call from a supervisor that promised me a return call regarding another issue I will write a separate review for. My advice to anyone shopping here is simple. DO YOUR HOMEWORK before buying anything manufactured by ECS. You may realize that MANY others have had issues with products brought about by seemingly poor quality control. If you have the feintest hint that something is wrong with their product RETURN IN FULL IMMEDIATELY. Don’t accept any partial return of products that have multiple components. Request a brand new product every time. Considering I spent $368 just to find out their part was broken accountability and even a small $20 credit would have prevented me from writing this. Going forward ONLY IF I HAVE NO OTHER CHIOCE. Mad I spent $4000+ in one month just to be shit on. Thanks A LOT ECS.

So instead of writing a separate review of my other experience I will write in here. Ordered the ARM competition front mount intercooler. Prior to ordering this from the ECS site, it said it shipped by manufacturer and that it would ship in two business days. Immediately after making my payment the estimated ship date was extended by 3 weeks!! I called ARM directly to make sure the product was actually in stock which it was. They informed me that they send out any orders they receive within two business days and ECS was likely giving a worst case scenario date. Two weeks in there was still no action. I called ECS to talk to several reps who claimed they would speak with the warehouse and get back to me regarding the delay on my order. In the meanwhile the price of the product dropped by 10%. After the price dropped, my order ironically was given a new expected arrival date.... Seems to me ECS waiting to place the order and made an extra 10% off of me. Could I have returned the product and reordered yes, but lets be honest, I shouldn't have to. Long story short a SUPERVISOR was allegedly looking into reimbursing me the 10% in store credit but OF COURSE he never called me back. LOL again terrible customer service. Especially to a long time loyal (LOCAL) customer.

Decent selection, awful availability. Items they claim are in stock will randomly be delayed. I attempted to purchase an item in march of 2026, which had a June ship date at the time. After zero communication, The ship date was pushed back to october of 26, then finally today i was notified it wasn't going to ship until JANUARY of 2027.
FCP euro had the part to me within 3 days of ordering for cheaper, URO tuning has better customer service and better selection. Oreilly and autozone have better pricing on OEM brakes, and they exaggerate their parts coverage for anything that isn't a 2 liter turbo engine.

Complete GARBAGE ! Never never neverEVER GO WITH THEM! Please READ THIS POST! SCREW ECS THEY ARE GARBAGE I AM A CALM AND LEVEL HEADED PERSON BUT I HOPE THIS POST PREVENTS THEM FROM ANY MORE BUSINESS

I had reached out and followed-up 3 times now on an order confirmation and queries. Have not heard back for over a week after my last follow-up. People should never support a business that doesn't bother to communicate to their customers. It is clear that they are simply relying on influencers on YouTube and other promotions to bring in new customers, despite having atrocious customer service (or no customer service). People need to boycott such companies like ECS and take their business elsewhere to a place that actually puts in effort for their customers. This is my first and last purchase - not coming back. Just take your money to a business that deserves it.

The Facebook group 'Why I Hate ECS Tuning' has over 37,000 members for a reason.

Made a order for an audi emblem. Paid $175 including shipping. Package was lost. DHL confirmed the package was considered lost. More than 2 months have passed. They refuse to reimburse me or ship another package. They claim to be waiting for DHL. DHL confirmed the package was lost 2 days after I reached out to them. Straight criminal behaviour. Stay away.

If I could rate 0 stars I would. Paid $25 with their shipping discount for expedited shipping and purchase said will ship same day. Guess what??? They said my order was past the cutoff window to ship that day. I guess I’ll find another company to buy parts from. Paid them and UroTuning over $8k over the years and they screw their customers everytime on shipping being expedited. Great job taking care of your loyal customers. Have the orders flag expedited shipping when it is sent to the warehouse for shipping to get it out. Not complicated. I guess I figured out why they actually have a Facebook page called I hate ecs tuning. Makes sense to me now. Don’t buy from them. Their delivery times are lies on purchases on the orders you place. They will take your expedited shipping money with no qualms and not get expedited. Total garbage company.

I spent tens of thousands of dollars with ECS but as soon as I have a problem with my order and parts are missing I get attitude and referred to a third party company to file a claim. Shame on you ECS for treating loyal customers like crap!

So far I have had a good experience with them hard to find mercedes parts they seem to find. Sometime the timing they they show when purchasing the parts are different to reality and they come back with delays on shipments. But so far so good

Months going by and no product shipped. Kept being delayed longer.
Awful company. Cancelled order. Sounds like others had similar problems.

I am very pleased with their service and I buy hundreds of car parts from a lot of different companies, and I think this is one of the best so far
I have been buying from them a lot of parts in the last 6 months, and their service has been great
In their chat solved every question I had very fast and easily.
Also some problems with some orders that were not their fault, were fixed fast and easy without charging me a cent

I have been ordering from this company for years, but this time I am extremely disappointed.

I ordered a very expensive set of Zimmermann M5 rotors—almost $1,000 for the pair—and they arrived completely damaged because of unbelievably poor packaging.
And I’m scare for my rear rotors that are supposed to come also. What’s is going on with these people’s packaging?!
I rather for you to charge me shipping to have a proper packaging then wasting my time now.

The rotors were removed from their original Zimmermann packaging, stacked together in a single box, and shipped with nowhere near enough protection. I genuinely don’t understand who at the warehouse thought two heavy brake rotors packaged like this were going to make it to a customer’s home intact. Of course they arrived damaged.

Now, instead of simply acknowledging an obvious packing mistake and immediately sending replacements, I have to wait for the sales/customer service department to review the pictures, approve the claim, prepare another order, and then potentially wait another two weeks to receive my rotors.

At that point, what is the advantage of ordering from you? I could have gone directly to the dealer, received the parts in perfect condition, gotten proper customer service, and probably enjoyed a coffee in the waiting area at the same time.

And to make matters worse, it’s Labor Day weekend. Because someone decided to cut corners on packaging and shipping, my weekend is now screwed because I can’t fix and enjoy my weekend car. Meanwhile, I still have to wait for someone to review the pictures and decide that, yes, the warehouse clearly messed up.

For nearly $1,000 worth of brake rotors, this level of packaging is unacceptable. I’ve been a customer for years, but this experience has seriously made me question whether I will order from here again. I think at that point FCP or Bimmerworld will be my number choice.

Really poor customer service. They dragged out a simple request for almost six months and gave us a lot of inaccurate information.

The only reason I went to this site is the sent me a coupon for $25 off. I spent a couple hundred bucks got to check out and they said my coupon was expired. Said expires in August 28th, it was about 10 minutes after midnight on the morning of August 28th. So I just paid the full amount. I expected my parts to be here by now September 3rd, so I checked and they say the parts (which are in stock), won't be to me for another 7 days at the soonest. This is absolutely unacceptable. I'll never buy anything from them again and I'll tell everyone I know not to either.

Overpriced parts and horrible shipping times. Also overpriced and misleading return shipping costs.

Not going to lie, they had every part I needed for my e93 drop top and was actually cheaper than its rival. If you know you know. I also like the lifetime warranty which is effortless with a push of a button. I’m so used to dealing with auto part shops that half way guaranteed their parts. Also, this is my fourth order and this particular order I had to return. Just like lifetime warranty, everything was effortless with great customer service. Overall, I’ll be getting most or all of my parts from here.