Dyson Portugal Anmeldelser 

Dar 1 estrela é muito, o aspirador não furou 3 anos a assistência em Portugal é uma vergonha

I ordered a vacuum cleaner at dyson. pt for 400 euro + paid 50 euro for delivery. On the website it was said 2-3 business days for delivery. On 4th business days I contacted their support on whatsapp - it took around 10 min to pass the robot asking stupid questions. The operator said YOU MUST WAIT, itS act8ally 3-5 business days with no specifics.I believe he never even opened my order. On 7th business day I called the support service, where I was told YOU MUST WAIT 2-3 WEEKS. Same thing - operator never opened the carrier website where the status of the delivery was FALTA DOCUMENTACION DEL PROVEEDOR. Only after this she agreed to create a ticket to figure out. The answer was - we will contact you in 3-4 days. That's the most unexpected case from Dyson. I will never ever buy smth again. Luckily there are tens of other brands represented offline.

I have been trying for 2 years! to purchase a filter replacement for my Dyson Purifier. And it is simply impossible.

Not only that the website is eternally out of stock, but it's impossible to get any help from their customer service.

Email, whatsup messages, messages through their app. Everything gets ignored.

What a scam. You pay hundreds of euros for a product that you can use only for... one year.

AND what a shame for such a global brand to have the most terrible non existent customer service in Portugal!

Over priced, lie to customers DOnt use changing brand

I purchased equipment for the company and placed the order under the company's name, including the correct tax identification number (NIF). However, the invoice was not sent initially. After requesting the invoice, I received a document showing the generic consumer tax number [999999999] as the end customer, and it only includes the company's name, which is not valid for tax or accounting purposes. I requested the correction of the invoice with the correct tax identification number once again, but the response I received from Dyson was that, once the order has been processed, they can no longer alter or correct the invoice, because the system automatically generates the data and there is no possibility of modification. I find this situation completely unacceptable and frustrating, because it harms the company's accounting and does not comply with legal requirements. I feel very disappointed with the customer service, because I simply need a correct invoice to justify the purchase to the tax authorities, and it seems that no solution is being offered.

Tive uma avaria na minha Dyson V11, e no dia 03-06, contactei via Whatsapp o suporte no qual rapidamente diagnosticaram o problema. Não tinham a peça de substituição em stock mas ofereçeram-me a alternativa e deram-me um aspirador novo V11 Adavanced.
Enviei o meu aparelho defeituoso no dia 05-06, e assim que chegou ao armazém dia 08-06 , no dia seguinte já enviaram o novo equipamento, dia 12-06 recebi o mesmo, e estou extremamente satisfeita com a rapidez de como solucionaram o problema e sobre o envio célere.

I ordered a Dyson machine on 7 April 2026 for €599 and still have not received it 6 weeks later.
I have contacted Dyson Portugal support repeatedly through WhatsApp and every time I am told to “wait 3–4 business days” because a “dedicated team” will contact me. Nobody ever does.
I asked multiple times for contact information for management or the dedicated team, but Dyson refused to provide anything except a phone number that is apparently not even working.
Case number: 53510225
Order number: 1890798183
Very disappointing customer service experience.

Bought Vacuum cleaner and had a problem with it within 2 weeks. Contacted them to have it repaired and that’s where the problems started. The label to return it was lost and had to be sent a 2nd time. They apparently lost the vacuum after they received it, found it, repaired it and lost it again. A duplicate repair order was created for some reason which only added to the confusion. Supposed to have it back with 7 days of receipt for repairs, over 2 weeks now and Nobody knows where it is.

They have a what’s app chat service which is useless - full of vague promises which never are fulfilled. Never again. Avoid.

Não comprem na Dyson. Comprei um Dyson Airwrap Coanda em Agosto, ele avariou em Março de 2026. Ofereceram para enviar uma máquina nova,do qual fiquei contente. Passado 1 mês de pedir a garantia, recebo o nova máquina (que nem nova era, mentiram), exatamente com o mesmo problema. Agora são mais 3 semanas para receber a nova máquina e nem têm o modelo liso, terei que aceitar outro modelo. Demoram imenso a responder, mentem, não resolvem as questões. Péssimo apoio ao cliente.

Péssimo, péssimo, péssimo! Fujam desta empresa!
Comprei um artigo que tive que devolver dentro do prazo que estabelecem como aceitável para reembolso total, 30 dias. Pois nem o produto, nem o dinheiro passados 3 meses !

Terrible customer service.

I purchased a hair dryer but received a hair straightener instead. When I contacted Dyson to report the mistake, I was told that I had to arrange the return myself, print the shipping labels, and drop the parcel off at a UPS point. Only after they received the wrong item would they send the correct product.

The entire process took one month to resolve. For a premium brand, this level of service is extremely disappointing and inconvenient. I expected a much smoother and faster resolution for a mistake that was not mine.

Comprei um aspirador de pó e o recebi após 8 dias. Depois, descobri que ele não carregava. Entrei em contato com a empresa pelo WhatsApp, pois não atendiam minhas ligações nem respondiam aos meus e-mails. Após três tentativas de contato, o chatbot disse que o problema seria resolvido.

Três semanas depois... e ainda nenhum contato.

Que empresa patética para uma marca tão renomada!

Pior servico existente receber o dinheiro, faturam e entidade errados e nunca mais devolvem o dinheiro, processo durante a 6 meses!

I am beyond disappointed with Dyson Portugal’s after-sales service. For a brand that positions itself as a premium technology leader, the reality is that these are overpriced, disposable products backed by a support team that only knows how to sell more parts.
My V11 stopped working after only 3 years of light usage (we own three Mieles, so the Dyson is rarely the primary vacuum). After troubleshooting online to no avail, I contacted support regarding a "Filter not sealed" error. I was told I must buy a new filter. I paid 35€, installed it, and—unsurprisingly—it did nothing.
Upon contacting them again, the diagnosis suddenly changed: now I am told I need a new main body and cyclone. This feels less like a repair and more like building a new vacuum piece-by-piece at the customer's expense.
The Support Failures:
• The "Upsell" Strategy: Instead of diagnosing the actual fault, the first instinct was to sell me a part I didn't need.
• Broken Promises: I was told a return label (Ref: 1890793395) would be emailed to me for the unnecessary filter. I have received nothing.
• Poor Longevity: This is my second V11 to break down. At this price point, a machine should last much longer than 3 years of light use.
Dyson is all marketing and no substance. Once the machine fails, they have no interest in repairing it—only in convincing you to buy more of their mediocre components. This will be my last Dyson product. If you want a vacuum that actually lasts and a company that respects its customers, stick with Miele!

Apresento reclamação relativa à compra do Dyson Airwrap i.d.™ Liso+Ondulado (Ceramic Pink/Rose Gold), efetuada a 01/12/2025, junto da Dyson.

O produto foi devolvido conforme instruções e foi-me indicado que o reembolso seria realizado no prazo máximo de 14 dias úteis. No entanto, passados cerca de dois meses, o valor continua por restituir.

Tenho contactado o apoio ao cliente semanalmente e recebo sempre a mesma resposta, que o caso está com a direção e que serei contactado “até sexta-feira”, sem que exista qualquer resolução.

This is one of the worst customer service experiences I have ever had.

First of all, the return process is unbelievably complicated for something that should be extremely simple. I spent over an hour on chat with an agent who told me that my return had been manually created and that I would be contacted by email.

When I finally received an email, I was told that my return could not be processed because more than 30 days had passed since my order — which is completely false. I placed the order on February 9th, and today is the 23rd.

After that, I had to waste another hour trying to reach a live agent on WhatsApp because your AI system is useless, runs in endless loops, and only exists to waste customers’ time. When I finally reached a real person, the agent closed the chat after one minute while I was still typing. I wasn’t even given the chance to finish my message.

Then I had to start everything from scratch, answer all the same pointless automated questions again, and wait once more to be connected to another agent.

At that point, I was told I could not return the product because it contains a battery. There is absolutely no clear information on your website stating that batteries cannot be returned. If that information had been transparent, I would never have purchased the product in the first place, as I did not know whether it would solve my problem.

To make things even more absurd, two minutes later I was told that a refund actually is possible.

This level of inconsistency, misinformation, and inefficiency is unacceptable for a brand that positions itself as premium. Your customer service is chaotic, poorly trained, and badly managed.

I am not blaming individual agents — this is clearly a systemic failure. Management needs to urgently review and fix these processes. Customers should not have to fight this hard to return a product.

Extremely disappointed.

Shocked by the poor customer service from a company that positions itself as a premium brand.

At checkout, the advertised delivery time is 1–3 business days. However, once you contact support, they suddenly claim it is 3–5 business days and refuse to take any action before that period has passed. This feels misleading and close to false advertising.

I ordered over 10 days ago. The tracking link in the confirmation email did not work. After contacting support, I received tracking information claiming delivery had already been attempted twice because “Absent Resident” — which was simply not true.

Despite clearly explaining that there was an obvious issue with the delivery company, customer service repeatedly refused to intervene. After 5 business days passed, instead of resolving the problem, they effectively stopped addressing it.

I even placed a second order due to the complete lack of action — and exactly the same issue happened again.

No apologies, no ownership, no real attempt to solve the problem.

For a company charging €500 for a hair dryer, this level of service is unacceptable. Premium pricing should come with premium support, this was the opposite.

Very frustrating experience.

Exmos. Senhores,

Venho por este meio apresentar uma reclamação formal relativamente ao processo n.º 49954730, associado a um aspirador Dyson ainda abrangido pela garantia legal.

Encontro-me há cerca de dois meses e meio à espera de uma solução para a substituição do tubo do aspirador, que se encontra danificado, impossibilitando totalmente a utilização do equipamento.
A informação que me tem sido transmitida é a de que não existe stock da peça, sendo-me pedido que aguarde indefinidamente.

No entanto, importa esclarecer que, à luz da legislação portuguesa, a inexistência de stock não suspende nem elimina os direitos do consumidor.

De acordo com o Decreto-Lei n.º 84/2021, de 18 de outubro, que regula a garantia dos bens de consumo em Portugal, nomeadamente:
• Artigo 18.º, a reparação deve ser efetuada num prazo razoável, sem causar grave inconveniente ao consumidor;
• Artigo 20.º, quando a reparação não é realizada num prazo razoável (sendo amplamente aceite o limite de 30 dias), o consumidor tem direito a substituição do bem, redução adequada do preço ou resolução do contrato, com reembolso total do valor pago.

Tendo já sido largamente ultrapassado qualquer prazo razoável e encontrando-me privado do uso do produto há mais de dois meses, considero existir incumprimento da garantia legal.

Assim, solicito uma solução definitiva e imediata, nomeadamente:
• a substituição do equipamento por um novo, ou
• em alternativa, a devolução integral do valor pago pelo aspirador.

Caso não obtenha uma resposta clara e uma solução concreta num prazo muito curto, verei-me obrigado a avançar com reclamação através do Livro de Reclamações, bem como junto das entidades competentes de defesa do consumidor.

Fico a aguardar uma resposta urgente.

Com os melhores cumprimentos,

A 28/11/2025 efetuei uma compra de um produto. No dia 30/11/2025 verifiquei que me enganei no produto encomendado então preenchi e enviei o formulário de devolução que consta no website da Dyson. A empresa publicita que o cliente tem um mês para devolver gratuitamente o produto.
No dia 5/12/2025 recebi um email da dyson com o meu pedido de devolução com recolha teoricamente agendada para 09/12/2025. Fui informado que iria receber um email com uma etiqueta para colocar na caixa do produto para ser recolhido no dia 9/12/2025. Até ao dia em questão não me foi enviada qualquer etiqueta, pelo que tive que entrar em contacto com a dyson por diversas vezes, até que apenas no dia 24/12/2025 recebi a etiqueta. Nesse mesmo dia tratei de colocar a etiqueta na caixa do produto e ir pessoalmente até um ponto de recolha UPS para enviar a encomenda para o armazém da Dyson.
Rastreei a encomenda no website da UPS, que me informou sobre a entrega do produto no armazém Dyson no dia 12/01/2026.
No dia 26/01/2026, face a não ter recebido qualquer contacto ou devolução da Dyson, entrei em contacto via telefone com a empresa. Foi-me dito via telefone e posteriormente via email, que por alguma razão a máquina ainda não tinha passado pela fase de revisão. Uma vez concluída esta fase, receberia um email com essa informação.
Hoje, dia 3/02/2026, passaram 22 dias desde que o produto chegou ao armazém. Nos termos do nº 6 do Artigo 12º do Decreto-Lei nº 24/2014, o prazo legal de 14 dias contínuos para o reembolso foi ultrapassado a dia 26/01/2026.
Se continuar sem obter resposta por parte da Dyson avançarei com interpelação extrajudicial.

Llevo 1 mes esperando a que me devuelvan el dinero… y no hacen mas que darme largas. Lamentable