I ordered a personalisted necklace, only to immediately realise i'd ordered it on the front and back, not the top and front. Immediately emailed customer service. Attempted to use their online hold an... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Placed an order Dec 2nd, asked for an order update on Instagram and got blocked! Order is €140 and just not being dispatched, I assume they oversold and items are out of stock or just incapable of dis... Se mere
Virksomheden har svaret
Recently went into the Belfast store and I want to give a huge shout out to the 3 girls working there the day we were in - Martha, Sophie & Katie. They were the nicest bunch of girls, so professional,... Se mere
Fab products but an issue arose with my necklace and as soon as i got in contact with customer service it was resolved so quickly. I can’t recommend this brand enough and will definitely be buying fro... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Personalised Jewellery Custom made bespoke name necklaces, earrings, rings and bracelets.
Kontaktoplysninger
Rosemount Business Park, D11W2YC, Unit 11 Keypoint Business Park, Irland
- info@dylanoaks.com
- www.dylanoaks.com
Har besvaret 23 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Disappointed with the engraving on back…
Disappointed with the engraving on back what was supposed to be c looks like e
Bracelets are beautiful
Bracelets are beautiful. Arrived super fast and the packaging is fab!
Long chain , beautiful
The bar chain is lovely it’s a gift for my daughter. Unfortunately she would prefer a shorter chain. I emailed Dylan oaks to see if possible to shorten but I have not heard back. Packaging was lovely
I ordered a personalisted necklace
I ordered a personalisted necklace, only to immediately realise i'd ordered it on the front and back, not the top and front. Immediately emailed customer service. Attempted to use their online hold and edit order function, but it kept saying no order found, come back in 5 minutes. 5 days later it still says this. Then had a dispatch email, with the engraving not how we wanted it. Item has arrived, and its damaged anyway! AVOID.
Recently went into the Belfast store…
Recently went into the Belfast store and I want to give a huge shout out to the 3 girls working there the day we were in - Martha, Sophie & Katie. They were the nicest bunch of girls, so professional, so helpful, so friendly. Nothing was a bother to them. Absolutely loved our time in the store and picked up some gorgeous pieces. Thank you girls for a lovely experience x
Got stud earrings
Got stud earrings . Only had them in a few hours and my ears started to swell burn and itch. Definitely not worth the price. I've wore cheaper from penneys and they never done that to me.

Besvarelse fra Dylan Oaks
I had an issue with my online order…
I had an issue with my online order emailed customer service, got a reply from Caitlin that was untrue sent screenshots etc was ignored, asked to cancel the order so I could reorder, was ignored , then got a dispatch email. Terrible customer service I would not buy from them again ! Take your business elsewhere to a company that actually has a phone number for customer service
Caitlin in the customer service team…
Caitlin in the customer service team was fantastic, the responses were timely and my issue resolved in a day. Top class customer service
Can not recommend enough
Fab products but an issue arose with my necklace and as soon as i got in contact with customer service it was resolved so quickly. I can’t recommend this brand enough and will definitely be buying from them again.
Very fast service,was amazed with how…
Very fast service,was amazed with how it was all gift boxed and the attention to detail.vey pleased indeed.would definitely buy again.
The staff in Liffey Valley today went…
The staff in Liffey Valley today went above and beyond to help me pick the perfeft presents for my girlfriend for valentines day. Ruth was exceptionally helpful to me and made the overall experience 10/10.
Love Dylan oaks but I especially want…
Love Dylan oaks but I especially want to talk about the customer service team who are doing excellent work. Quick replies and issues resolved promptly!
Thanks guys
Perfect Gift & Excellent Service
I recently ordered a gold engraved tennis necklace from Dylan Oaks for my mother-in-law, and it was a massive hit! The quality of the jewelry is exceptional—the gold finish is beautiful and the custom engraving added such a special, personal touch.
The customer service team ( esp Caitlin 🩷) made the whole experience seamless. They were professional, helpful, and ensured the order was processed quickly. The necklace even arrived in beautiful gift packaging, which was a lovely bonus.
Most importantly, my mother-in-law was absolutely thrilled with her gift! I highly recommend Dylan Oaks for anyone looking for high-quality, meaningful jewelry and a stress-free
Beautiful jewelry
Fabulous necklace, the scripted initial is beautiful & a great length chain.
Earrings lovely too. I bought this as a gift, and the recipient loved it!
The young girl in the Dublin Henry St Shop was so lovely & helpful, a real asset to the store.
Positive feedback
After an initial misunderstanding, I want to thank Dylan Oaks for their fantastic performance and advice.
The complimentary follow up service was fabulous and the earrings I received are stunning. Thanks so much for the support I received.
Amazing jewellery⭐️
I have bought online multiple times and everything always comes packaged beautifully! The jewellery is such high quality, and makes an amazing gift 💖
Love the bracelets for my girls got…
Love the bracelets for my girls got necklaces last year and still holding up beautiful definitely be buying again
Great product and great delivery!
Absolutely gorgeous jewellery!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







