Dsquared2 Anmeldelser 

ESPERIENZA MOLTO POSITIVA, CORTESI E CELERI NEL RISPONDERE ALLE DOMANDE, SPEDIZIONE PERFETTA.
IN PARTICOLARE RINGRAZIO ANDY TRAN PER LA SUA DISPONIBILIA'
CONSIGLIO VIVAMENTE PER ACQUISTI

The staff member was very helpful and made some great recommendations on purchasing a pair of boots. Very happy with the service.

I recently had an issue with an international order and contacted ESW customer support. I was assisted by Jun Nguyen, who provided truly outstanding service.

Jun was incredibly kind, professional, and understanding. He carefully reviewed my case, explained everything clearly, and even made an exception to help me return my items, although the official return period had passed.

His friendly and solution-oriented approach turned what could have been a frustrating situation into a really positive experience.

Thank you, Jun – customer service like yours makes all the difference!

丁寧で迅速な対応ありがとうございました。今後とも利用させて頂きます。

Angela Teixeira 様

ご連絡ありがとうございます。
「LIGHT SCARFACE WASH COOL GUY JEANS」がボタンフライであるとの回答ありがとうございます！
先日、DSQUARED2 TOKYO OMOTESANDO
の店舗には同モデルの在庫が無かったのですが、サイズの確認で他のCOOL GUY JEANSを試着させてもらいました。店員さんの接客もとても丁寧で分かりやすく良かったです。
店舗にて取り寄せしてもらい後日購入する事になりました。
ありがとうございます。

Dear Angela Teixeira

Thank you for contacting us.
Thank you for letting us know that the "LIGHT SCARFACE WASH COOL GUY JEANS" have a button fly!

The other day, the DSQUARED2 TOKYO OMOTESANDO store didn't have this model in stock, but I was able to try on other COOL GUY JEANS to check the size. The staff were very polite and helpful.

The store ordered them for me, and I'll be purchasing them later.

Thank you.

I ordered a pair of pants. I requested express delivery and paid for express delivery. I requested a return, received the product and for 15 days they did not answer when the price would be credited, they sent me a reply that it would be credited immediately. 15 days later they returned me less money than the value of the product while the return was free. The worst service from a large company I have ever experienced.

Since the day I sent the product back, I have not had any information from your company. While checking your shipment, I sent three emails, one of which you replied and informed me that you received it on August 6 and that you would immediately refund the price. After a week, absolutely nothing had happened, I had not received any email, I tried again for three days to contact you until you sent me an email that it was being promoted after a week and sent a discount code. Several days passed again without any price having been credited nor had I received any notification. This is not the best for your company and does not honor the cooperation you have with the customer. After 15 days of receiving it and after repeated emails and endless attempts to communicate, you told me that the amount would be refunded to my card. Big surprise, you returned €30 less than the normal price. After a new email from me to you, you replied that you would also refund the remaining €30. This entire experience is the worst I have encountered with a similar brand.

I want to share my recent experience because I am extremely disappointed with this brand.

I placed an order ( £240 ) expecting new sneakers. What I received instead was shocking: a pair that had clearly been used and returned by another customer. The shoes arrived dirty and in poor condition. It was obvious that the company didn’t even bother to open the box for a simple quality check before sending them to me.

When I raised my concern, I was told to return the sneakers for a refund. Honestly, that felt like a joke. Do they really think customers should waste their own time and money fixing mistakes that should never have happened in the first place? Instead of an apology that matched the seriousness of the issue, I was offered a 15% discount code—but even that only works on a limited range of products. Completely useless.

I want to be clear: my frustration is not with the individual customer support agent who replied to me. They were polite and tried to help. My issue is with the brand as a whole—its lack of quality control, poor handling of the situation, and complete disregard for the customer experience.

This incident has left me with zero trust in the brand. After being treated this way, I will not shop here again, and I think the company should be ashamed of the service and support it provides.

Massively disappointed and strongly advise others to think twice before ordering.

Thanks Kim ! Your assistance was so fine. It helps me a lot!

Ich habe schon vor knapp 2 Monaten bestellt gehabt.
2 Schuhe in 43 und 44.
43 kam nie an, erster Punkt wo ich sauer werde. Gab zwar Geld zurück ist aber auch nicht Sinn und Zweck gewesen.
Dann hab ich Größe 44 als Retoure abgegeben und musste trotzdem zahlen. Bin seit Wochen im email Kontakt, man wird nur aufgeschoben.
Krieg mein Geld seid Wochen nicht zurück , Frechheit

Dopo 1 settimana da ordine ho contattato il servizio clienti per avere informazioni. Risposta rapida ed immediata, ordine arrivato 4 giorni dopo la segnalazione. Ottimo servizio, grazie

Ich warte seit knapp 4 Wochen darauf, dass meine Retoure verarbeitet wird und ich den Kaufpreis rückerstattet bekomme. Absolut unzumutbar für eine solche Marke. Nie wieder.

Angela fue muy amable y muy eficiente y me solucionó mi problema en un momento.

First off, I had to return the python gothic clutch I ordered because their dimensions are off. My phone couldn’t even fit inside, it was too small. Either way I returned it and it arrived on the 18th. The status of my return has been idle since then, I’ve contacted esw about 3 times and always the same reply. Something about delays due to the high volume of the summer sales. So there’s a delay and they can’t even give me an estimate on how long it will be. This is ridiculous! I just want my refund or send the the clutch back already!

Ho acquistato tramite app, fatta veramente bene con servizio clienti integrato che funziona molto bene, ho avuto modo di costatarlo sul mio ordine in ritardo di 1 giorno, l’assistenza clienti mi ha risposto i 3 minuti, Arianna è stata super cortese e tempestiva nel rispondere alle mie domande. Veramente brava non è da sottovalutare il grado di efficienza di un servizio clienti di uno shop online. Al giorni d oggi non tutti lo hanno. Esperienza d’acquista positivo, t-shirt stupenda, confezione bellissima. Soddisfatto

Un service de livraison rapide et surtout un service après vente au top! Merci à Angela d’avoir répondu à mes questions clairement et rapidement ça fait du bien d’avoir affaire à un humain et pas un robot dans le chat box 😊🙏 merci Dsquared2

I sent an e-mail to customer service and they replied to me the same day! Very much appreciated.

Great customer service, Angela helped me out a lot. Good quality clothing as well

After one week goods are still not shipped. customer ervice is worthless.

I ordered for delivery weds / Thursday - it’s now friday and the item is not even in the UK let alone at my house. I ordered this item for a holiday. I will be sending it straight back and won’t be ordering again

I had already contacted the customer service company. Still not in the UK 7 days after ordering.
Terrible service - won’t order again

Ho commesso un errore iniziale inserendo un indirizzo sbagliato al momento dell’ordine – un errore che ho riconosciuto e cercato di correggere tempestivamente scrivendo al servizio clienti (unico modo per contattarli, dato che non esiste un numero di telefono).

Nonostante abbia indicato l’indirizzo corretto ben due volte via mail, la spedizione è stata comunque rinviata allo stesso indirizzo sbagliato. Nessuna attenzione a quanto comunicato, nessuna reale assistenza o volontà di risolvere il problema.

Trovo molto frustrante dover gestire un problema così semplice senza poter parlare con una persona e senza ricevere risposte efficaci. Di certo non ordinerò di nuovo da loro. Alla fine, per non perdere il pacco, sono stata costretta ad andarlo a ritirare personalmente, con grande disagio e perdita di tempo.