For me it’s always about the people that I deal with.James Hunt was excellent,very professional but friendly & extremely knowledgeable He kept me updated regularly during the process & it was a plea... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good afternoon we recently visited Drift Bridge Škoda to look at buying a car for my daughter and was looked after by Agnieszka. She gave us a first class service from start to finish and went above... Se mere
Virksomheden har svaret
The team made everything simple and enjoyable. They were honest, approachable, and never made me feel pressured. Thank you for the excellent service and will definitely be recommending this deal... Se mere
From beginning to end my interaction with the team at Drift Bridge Epsom was brilliant - very smooth, very organised, everything made simple and straightforward, Absolutely delighted with my decisi... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Kontaktoplysninger
Reigate Road, KT17 3DT, Epsom, Storbritannien
- www.driftbridge.co.uk
4,7
Fremragende
438 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Honesty
Selling the car with quick demonstration is what sales executive do! The sat nav was not explained properly how it works, I paid attention how to navigate the screen from the rotation of the knob. I touched the screen to see if it would work but no such luck. Now have been told it would cost £2500 to change the sat nav to touch screen 😞😞😞. At least be honest and Patient point out in future.But too busy to close the deal!!. Before I change my mind!. Being in sales for 17+ that's what you get.
30. januar 2026
Besvarelse fra Drift Bridge Group
Thank you for taking the time to share your feedback. We take all reviews seriously and are sorry to see this rating. We understand how disappointing it must be to feel that certain features were not fully explained at the time of purchase. This is not the experience we aim to provide, and we apologise if you felt rushed or unsupported during the handover process.
We would really welcome the opportunity to discuss this with you directly and see what we can do to put things right. Please contact us on 01737 365365, so we can better understand your concerns and review this with you properly.
Thank you again for bringing this to our attention; your feedback helps us improve our service for future customers.
Besvarelse fra Drift Bridge Group
Thank you, Bryan! We’re delighted to hear you had a seamless and professional experience throughout at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Great experience with Conrad Black
Great experience with Conrad Black, managed to arrange transfer of car to Epsom quicker than expected 👍 gave great information, no pushy sales chat here! and to be honest there’s nothing not to love about the car as it sold itself, stunning 👌
2. februar 2026
Besvarelse fra Drift Bridge Group
Thank you for the great review! We’re delighted to hear you had such a positive experience at Audi Approved Epsom. It’s fantastic to know Conrad arranged the transfer so quickly and provided clear, helpful information without any pressure.
We’re also pleased you’re loving your new car; it’s great when the right vehicle really does speak for itself. Thank you for your kind words and 5-star feedback!
Very helpful beginning to end
Connor and the team were very helpful towards me buying my first car. Cannot recommend them enough, very smooth and efficient handover process and communications. Thanks Connor!
16. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Harry! We’re delighted to hear you had such a positive experience at Drift Bridge Volkswagen when buying your first car. It’s great to know Connor and the team were so helpful throughout, and that the handover and communication were smooth and efficient.
We really appreciate your recommendation and kind words — enjoy your new car, and thank you for the 5-star review!
Excellent customer service
Pouya, the salesman, was very patient and explained everything clearly and gently . I never felt pressured and he answered every query I had.
13. februar 2026
Besvarelse fra Drift Bridge Group
Thank you for your wonderful feedback! We’re delighted to hear you received excellent customer service at Drift Bridge Volkswagen. It’s great to know Pouya’s patient, clear, and pressure-free approach helped make your experience so positive.
We really appreciate your kind words and 5-star review — thank you for choosing us!
Recently purchased a new car and I…
Recently purchased a new car and I would lime to say a huge thank you to Ryan Parker for his help
He was the best!
1. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Pavla! We’re delighted to hear you had such a great experience at Audi Approved Epsom. Ryan will be so pleased to know his support made such a positive difference.
We really appreciate your kind words and 5-star review — enjoy your new car!
Initially good, very professional
Whilst my purchase & collection experience was excellent the information I requested to be sent to me has not been sent. Since my initial review i have had very positive contact with Driftbridge, in particular their sales Executive Mark.
I continue to enjoy my Audi driving experience.
7. februar 2026
Besvarelse fra Drift Bridge Group
Hi Mark,
Thank you for taking the time to share your feedback. we’re pleased to hear that you were happy with your purchase and collection experience, but we’re sorry to learn that you’ve been disappointed with the aftersales communication.
You raised a query regarding the fault-finding sheet from the MPC. At the time, we explained that this is not a document we are normally required to provide, as it is intended for internal use only. However, as we had agreed to look into this for you, we arranged for it to be sent shortly after delivery.
From your review, it appears that this may not have reached you, and for that we apologise. To resolve this, we will arrange for a replacement to be sent to you via recorded delivery.
Thank you again for your feedback, and we hope this helps to address your concerns.
This is for the body shop in Chalk Pit…
This is for the body shop in Chalk Pit Epsom. Repaired my Honda Civic (they are Honda accredited as well as VW). Superb workmanship, good as new. Very competitive price, including use of a loan car. Excellent customer service - immediate quote, quick booking-in and did exactly as promised. They use original Honda paint, which is vital to get a proper match.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Drift Bridge Group
Thank you, Glyn! We’re delighted to hear you had such a positive experience with Drift Bridge Bodyshop. It’s great to know you were pleased with the workmanship, competitive pricing, and the convenience of a loan car.
We’re especially pleased that the original Honda paint and attention to detail delivered the perfect finish, and that the whole process was smooth and efficient from quote to completion.
Thank you for your kind words and 5-star review — it really means a lot to the team.
From the first inquiry to the final…
From the first inquiry to the final pickup of the vehicle, the service provided was excellent, including the negotiation process.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Drift Bridge Group
Thank you, Wendy! We’re delighted to hear you received excellent service from your first enquiry right through to collecting your vehicle. It’s great to know the negotiation process and overall experience met your expectations.
We really appreciate your kind words and 5-star review!
Engaged immediately with my…
Engaged immediately with my specifications, and did not try and make a sale that I was not totally confident with
9. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Duncan! We’re delighted to hear the team at Audi Approved Epsom took the time to understand your requirements and supported you in making a decision you felt completely confident with.
We really appreciate your kind words and 5-star review — thank you for choosing us!
New car delivered on 29/01/26
New car delivered on 29/01/26. Many thanks to Ryan Parker the Sales Executive for his polite, friendly and great help during the sales process. Nothing was too much trouble for him, which was appreciated.
29. januar 2026
Besvarelse fra Drift Bridge Group
Thank you, Richard! We’re delighted to hear you had such a positive experience with Drift Bridge Volkswagen. It’s great to know Ryan’s polite, friendly, and helpful approach made the whole process so smooth, and that nothing was too much trouble for him.
We really appreciate your kind words and 5-star review — enjoy your new car!
Besvarelse fra Drift Bridge Group
Thank you, Paul! We’re pleased to hear you found the experience easy, quick, and overall great. We really appreciate your 5-star review!
Great experience from start to finish
Great experience from start to finish. Matt was extremely professional and understood our needs for a new car perfectly. He kept us up to date with proceedings and sorted out the audi connect app whilst at the dealership. If you're looking for a new car at Audi Epsom, I'd highly recommend you speak to Matt in the first instance.
2. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Jon! We’re delighted to hear you had a great experience from start to finish. It’s great to know Matt understood your needs so well, kept you informed throughout, and took the time to get everything set up, including the Audi connect app.
We really appreciate your recommendation and 5-star review — enjoy your new car!
Great service and very helpful.
5. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Ron! We’re delighted to hear you received great service and found the team very helpful. We really appreciate your 5-star review!
We arrived up to pick up the Polo
We arrived up to pick up the Polo , there were scratches on front bumper and panel which Harry said had happened that morning ! they were not fresh , should have them repaired before I left Cardiff or at least attempted to, eventually had to haggle to get money knocked off the bill - very unprofessional !
31. januar 2026
Besvarelse fra Drift Bridge Group
Thank you for your feedback, Nick. We’re very sorry to hear about your experience and understand how disappointing it must have been to discover damage on the vehicle at collection. This should have been identified and addressed before your visit, and we apologise that this wasn’t handled more professionally.
We would really welcome the opportunity to discuss this with you directly and see what we can do to put things right. Please contact us on 01737 365365.
Thank you for bringing this to our attention — we genuinely want to improve and restore your confidence in our service.
the worst experience of my life
First of all, I recommend avoiding this place like the plague.
I ordered a new car from them a few months ago for over £65,000. Everything was fine until I went to pick it up. After removing the cover in their collection room, I saw that the car had a damaged bumper (on a brand-new car). I asked what had happened and was told that the damage wasn’t there the day before, which was a lie — the previous day they had sent me photos of the car already waiting, clearly showing the exact same damage. They were probably hoping I wouldn’t notice, drive away, and then be blamed for it myself.
I spoke to the manager, who also pretended nothing had happened. After thoroughly inspecting the car, I discovered much more damage than just the bumper: a scratched rear window and windshield, a scratch on the dashboard, a damaged seal, scratches on the interior door handle, and several other defects.
I contacted them and proposed three possible solutions, none of which were acceptable to them. They even tried to force me to leave the car with them for a week so they could repaint the bumper (which, in reality, would most likely have been a cheap Smart Repair). I exchanged emails with them for over two weeks with no resolution, as these people clearly don’t care about their customers and instead impose conditions on you for damage they themselves caused.
At just 90 miles (with only 46 miles on the clock when collected), the car broke down due to a sensor failure — likely related to the unresolved bumper issue, which was the only thing I had asked them to fix. I refused to take the car back to these liars. After contacting other Audi centres, I was given an appointment almost four weeks later.
Because of this entire situation and the constant lies from Walton Audi, I decided to return the car. I have never experienced such poor customer service in my life. These people treat customers like absolute garbage. And for the record, I initially asked for a reasonable solution to a problem they created, instead of immediately returning the car.
If you value your money and don’t want to receive a damaged vehicle that is supposed to be new — or deal with issues that should be fixed immediately — avoid this place. Dealerships like Walton Audi should have been shut down long ago. They pretend to be great until you buy something, and then they treat you worse than…
Do yourself a favor and steer clear of this place.
14. januar 2026
Besvarelse fra Drift Bridge Group
Thank you for sharing your feedback, Raf. We’re very sorry to hear about your experience and the distress this situation has clearly caused. Discovering damage on a brand-new vehicle at collection, followed by further issues and a breakdown so early into ownership, is understandably extremely frustrating and disappointing. This is certainly not the standard of service or care we aim to provide.
It’s also concerning to hear that you felt your concerns were not handled transparently or resolved in a timely and fair manner. We regret that this has led to such a loss of confidence in our team.
We’d really appreciate the opportunity to look into what happened and address your concerns properly. Please contact us on 01932 220404 or email info@waltonaudi.co.uk
, and a senior member of the team will review this as a priority.
Thank you again for bringing this to our attention. We genuinely want to put things right.
Straight forward from start to finish
2. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Andrew! We’re delighted to hear everything was straightforward from start to finish. We really appreciate your 5-star review and kind feedback!
had an amazing experience from start to…
had an amazing experience from start to finish. The service was outstanding, the entire car-buying process was incredibly easy, and the customer service was fantastic. Everything was explained clearly, there was no pressure, and I felt supported the whole time. I couldn’t be happier with my purchase and would highly recommend them to anyone looking to buy a car.
30. januar 2026
Besvarelse fra Drift Bridge Group
Thank you, Carl! We’re delighted to hear you had such an amazing experience from start to finish at Walton Audi. It’s great to know the process was easy, clearly explained, and completely pressure-free, and that you felt supported throughout.
We’re thrilled you’re happy with your purchase and really appreciate your recommendation and 5-star review. Enjoy your new car!
Besvarelse fra Drift Bridge Group
Thank you, Tilak! We’re delighted to hear you had a great experience and found the team professional and helpful. We really appreciate your recommendation and 5-star review!
Great service all the way from initial…
Great service all the way from initial enquiry, negotiation and through to vehicle collection
28. januar 2026
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you received great service from your initial enquiry right through to vehicle collection. We really appreciate your kind feedback and hope you enjoy your new Audi!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.