For me it’s always about the people that I deal with.James Hunt was excellent,very professional but friendly & extremely knowledgeable He kept me updated regularly during the process & it was a plea... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good afternoon we recently visited Drift Bridge Škoda to look at buying a car for my daughter and was looked after by Agnieszka. She gave us a first class service from start to finish and went above... Se mere
Virksomheden har svaret
From beginning to end my interaction with the team at Drift Bridge Epsom was brilliant - very smooth, very organised, everything made simple and straightforward, Absolutely delighted with my decisi... Se mere
For me personally, it was to go into an Audi Showroom and purchase a vehicle. Excellent service from staff, can do attitude, very attentive, informed me of all aspects/additions with regards to my... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Kontaktoplysninger
Reigate Road, KT17 3DT, Epsom, Storbritannien
- www.driftbridge.co.uk
4,7
Fremragende
436 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Appalling service and to be avoided is…
Appalling service and to be avoided is the reports on NHS staff websites
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Drift Bridge Group
Dear Mr Schneider,
Thank you for your feedback and for bringing this matter to our attention. We supply many vehicles to the NHS and the wider public sector, which are very important to us, alongside all of our customers. We take feedback of this nature seriously.
Following a review, we are not currently aware of any negative feedback from the NHS. If you are able to provide further information, we would be happy to investigate this further.
Please contact Debbie Dickenson at debbie.dickenson@waltonaudi.co.uk
or on 01932 220404, and we will ensure this is looked into in more detail.
Stephen was very helpful and friendly…
Stephen was very helpful and friendly and made the whole process run smoothly
7. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Madeline! We’re delighted to hear Stephen was so helpful and friendly, and that he made the whole process run smoothly at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Drift bridge in Epsom are best in class
Drift bridge in Epsom are friendly, professional and have a great selection of VW approved second hand cars with genuine VW history.
Connor Hurley in particular helped the selection process be effortless and came up with suggestions, that we had not thought of.
Thanks !
2. marts 2026
Besvarelse fra Drift Bridge Group
Thank you for the fantastic review! We’re delighted to hear you found the team friendly and professional and that the range of Approved Used vehicles at Drift Bridge Volkswagen stood out.
It’s great to know Connor helped make the selection process effortless and was able to suggest options you may not have considered. He’ll be really pleased to hear your kind feedback.
Thank you again for the 5-star review; we hope you enjoy your new car! 🚗
Helpful and clear options well…
Helpful and clear options well presented and talked through.
5. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, David! We’re delighted to hear you found the options clearly presented and that the team were helpful in talking everything through with you at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Buying a new car
The sales team were very professional and kept me updated at every stage which made the process of buying a new car easy.
4. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Peter! We’re delighted to hear the team kept you well informed throughout and made the process of buying your new car easy at Drift Bridge Volkswagen.
We really appreciate your kind words and 5-star revie; enjoy your new car! 🚗
Great service.
4. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Mr Cooper! We’re delighted to hear you received great service at Walton Audi.
We really appreciate your 5-star review and hope to welcome you back again in the future. 🚗
Everything went so smoothly
Everything went so smoothly, from initial contact to vehicle pick-up. Sales Executive Agi was very efficient, practical and personable throughout the entire transaction, and even followed up with a phone call the on the second day after purchase to make sure everything was ok with the car. The only hiccup was that car pick-up was delayed by a day because the front brake disc pads needed replacing as a precautionary safety measure, for which I am most grateful. All-in-all, purchasing from Drift Bridge was a hassle-free experience. Many thanks to all involved!
2. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Roger! We’re delighted to hear everything went so smoothly for you, from your first contact through to collecting your car at Audi Approved Epsom. It’s great to know Agi’s efficient, friendly, and thoughtful approach, including her follow-up call, made such a positive impression.
We’re also pleased the precautionary work on the brake pads gave you peace of mind, even with the slight delay. Your safety is always our priority.
Thank you for your kind words and for describing your experience as hassle-free. We really appreciate your 5-star review and hope you enjoy many happy miles in your new car!
Found the experience of buying my VW…
Found the experience of buying my VW Golf smooth
25. februar 2026
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you found buying your VW Golf a smooth experience.
We really appreciate your kind feedback and hope you enjoy your new car!
Excellent service
Excellent service
Conrad was very helpful and a credit to your business
very happy around
28. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Christopher! We’re delighted to hear you received excellent service at Audi Approved Epsom. Conrad will be really pleased to know his support made such a positive impression.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Impressive service
Impressive service, providing information and follow ups. During collection Katie was very thorough and has been very helpful with my questions since.
23. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Jane! We’re delighted to hear you received such impressive service at Audi Approved Epsom. It’s great to know the information, follow-ups, and Katie’s thorough support at collection, and since, have been so helpful.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Great support through the process from…
Great support through the process from Rahim and Gianni
18. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Nigel! We’re delighted to hear you received great support from Rahim and Gianni throughout your experience at Walton Audi.
We really appreciate your kind words and 5-star review — thank you for choosing us!
Unprofessional and unhelpful
We bought a Tiguan from them.
Tried booking a service and oil change with them then 2 days before they say they have to cancel by leaving the most unprofessional voicemail from a girl called “Neva” (hard to gauge name)! Called back only to be told car needed a software update and we could drop it Saturday and collect following week! Said we can’t do in the week, so was told we could drop it Saturday and they’d drop it back at some point the following week! This appointment has been booked in for ages so surely they should have checked all this in the beginning. We changed all our plans to make this appointment. They should have made more efforts to ensure this was sorted. Bit of a waste of money having their service plan as nothing about it makes it convenient or simple. Unprofessional and disappointing. At this point our experience with our personal VW has not been great and we would not deal with them again.
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Drift Bridge Group
Thank you for sharing your feedback, Emma. We’re very sorry to hear about your experience and understand how frustrating it must have been to have a long-planned service appointment cancelled at short notice, especially after rearranging your plans.
We would like to clarify that your review appears to relate to Drift Bridge Volkswagen, rather than Audi Approved Epsom. To ensure your concerns are properly reviewed and addressed by the correct team, we recommend contacting the Volkswagen dealership directly.
Please call Drift Bridge Volkswagen on 01737 360111 or email driftbridgevw.sales@driftbridgevw.co.uk
, and a member of the management team will be happy to review your concerns and work with you to resolve the issue.
Thank you again for bringing this to our attention.
Katie was very helpful
Katie was very helpful, efficient and friendly. She was a joy to deal with
20. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Claire! We’re delighted to hear Katie was so helpful, efficient, and friendly, and that she was a joy to deal with at Audi Approved Epsom.
We really appreciate your kind words and 5-star review — thank you for choosing us
Incredibly personable team
Incredibly personable team. Very helpful and made the whole process as seamless as possible. Stephen T was a super salesperson.
19. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Andrew! We’re delighted to hear you had such a seamless experience with the personable and helpful team at Audi Approved Epsom.
Stephen will be really pleased to know his support made such a positive difference. We really appreciate your kind words and 5-star review — thank you for choosing us!
Understanding my requirements and…
Understanding my requirements and giving an unhurried appraisal of the car i was interested in
23. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Steve! We’re delighted to hear you felt your requirements were understood and that you received a relaxed, unhurried appraisal at Drift Bridge Volkswagen.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Great Audi dealer to deal with
Great Audi dealer to deal with, only comment was after an 3hr train and London Underground trip would have been nice to be offered a hot drink.
19. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Paul, for your kind feedback and for choosing Walton Audi. We’re pleased to hear you had a positive experience with the team overall.
We’re sorry to hear that you weren’t offered a hot drink after such a long journey — that’s something we would normally aim to do, and we appreciate you bringing it to our attention. Your comments will be shared with the team to help improve our customer experience.
Thank you again for your 4-star review, and we hope to welcome you back in the future.
Great Service
The entire staff were very helpful and made the process and experience easy
22. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Nick! We’re delighted to hear the whole team made your experience easy and enjoyable at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Jason was fantastic
Jason was fantastic. I was coming from Manchester to Audi Approved Epsom to view a car and due to the distance, I wanted to drive away with the car if I liked it. Jason made the whole process easy and smooth and had everything set up ahead of my visit. I was worried that I was buying a car before seeing it in person but Jason reassured me throughout the whole process that nothing will go through until I test drive it.
16. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Tas! We’re delighted to hear you had such a positive experience with Jason at Audi Approved Epsom. It’s great to know he made everything smooth and well prepared ahead of your long journey, and that he reassured you throughout the process.
We’re pleased you felt confident and supported, especially when buying from a distance. Thank you for your kind words and 5-star review — enjoy your new car!
Honesty
Selling the car with quick demonstration is what sales executive do! The sat nav was not explained properly how it works, I paid attention how to navigate the screen from the rotation of the knob. I touched the screen to see if it would work but no such luck. Now have been told it would cost £2500 to change the sat nav to touch screen 😞😞😞. At least be honest and Patient point out in future.But too busy to close the deal!!. Before I change my mind!. Being in sales for 17+ that's what you get.
30. januar 2026
Besvarelse fra Drift Bridge Group
Thank you for taking the time to share your feedback. We take all reviews seriously and are sorry to see this rating. We understand how disappointing it must be to feel that certain features were not fully explained at the time of purchase. This is not the experience we aim to provide, and we apologise if you felt rushed or unsupported during the handover process.
We would really welcome the opportunity to discuss this with you directly and see what we can do to put things right. Please contact us on 01737 365365, so we can better understand your concerns and review this with you properly.
Thank you again for bringing this to our attention; your feedback helps us improve our service for future customers.
Besvarelse fra Drift Bridge Group
Thank you, Bryan! We’re delighted to hear you had a seamless and professional experience throughout at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.