For me it’s always about the people that I deal with.James Hunt was excellent,very professional but friendly & extremely knowledgeable He kept me updated regularly during the process & it was a plea... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good afternoon we recently visited Drift Bridge Škoda to look at buying a car for my daughter and was looked after by Agnieszka. She gave us a first class service from start to finish and went above... Se mere
Virksomheden har svaret
From beginning to end my interaction with the team at Drift Bridge Epsom was brilliant - very smooth, very organised, everything made simple and straightforward, Absolutely delighted with my decisi... Se mere
For me personally, it was to go into an Audi Showroom and purchase a vehicle. Excellent service from staff, can do attitude, very attentive, informed me of all aspects/additions with regards to my... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Kontaktoplysninger
Reigate Road, KT17 3DT, Epsom, Storbritannien
- www.driftbridge.co.uk
4,7
Fremragende
436 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I found the explanation of the…
I found the explanation of the complicated options for the controls inadequate.
16. marts 2026
Besvarelse fra Drift Bridge Group
Thank you for your feedback, Michael. We’re sorry to hear that the explanation of the controls and their options was not as clear or thorough as it should have been. We understand how important it is to feel confident using all the features of your vehicle.
If you’d find it helpful, we’d be more than happy to arrange a follow-up session at Walton Audi to go through everything with you in more detail and answer any questions you may have.
Thank you again for your feedback; it helps us improve our service. 🚗
Professional, helpful and friendly
Professional, helpful and friendly. Would recommend this garage.
14. marts 2026
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you found the team professional, helpful, and friendly at Walton Audi.
We really appreciate your recommendation and kind feedback; thank you for choosing us! 🚗
Smooth and efficient service
The experience was smooth from start to finish. I had an idea of the car I wanted. There weee no sales people available when we went in but a lady helped us and worked out the finance and then passed us straight over to sales. They kept in touch through the whole process and responded quickly to any emails or queries I had. The car was waiting in the showroom with a lovely bouquet of flowers and we were shown around the car. Great service.
7. marts 2026
Besvarelse fra Drift Bridge Group
Thank you for your fantastic 5-star review! We’re delighted to hear your experience at Walton Audi was smooth from start to finish.
It’s great to know the team supported you from the moment you arrived, kept you informed throughout, and responded quickly to your queries. We’re especially pleased you enjoyed the handover; having your car ready in the showroom with a bouquet is always a nice touch!
We really appreciate your kind words and hope you enjoy your new car. 🚗
Besvarelse fra Drift Bridge Group
Thank you, Michael! We’re delighted to hear you received perfect assistance from the sales team at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Besvarelse fra Drift Bridge Group
Thank you, Laura! We’re delighted to hear you found the team very helpful, friendly, and professional at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Great cars Honda
Great cars Honda. 5th one bought from Honda Gatwick. Staff friendly and very helpful. Even have a Honda lawnmower
18. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, John! We’re delighted to hear you’ve now purchased your fifth car from Gatwick Honda, your continued loyalty really means a lot to us.
It’s great to know you find the team friendly and helpful every time. And a Honda lawnmower too, that’s fantastic!
Thank you for your kind words and 5-star review, we look forward to seeing you again in the future. 🚗
Buying a car remotely.
The buying experience was great with the online sales representative being helpful and knowledgeable and I was happy with the price paid for my new car. Unfortunately she was unable to deliver the car but arranged a pick by a driver for me. The actual sales was conducted by a Sales Manager who tied up all the paperwork and offered many add on services. When I declined online, i was offered additional services during my visit which again I declined. A big show was made of unveiling the new car, which was unnecessary in my eyes before he took less than 5 mins to show me the main functions of the car. He made various assumptions about my knowledge and understanding of the functions so I did not feel willing to ask further questions. In my view his priorities were wrong, not offering good customer service on the core product, whilst emphasising the extras to earn commission hence my 4* rating
2. marts 2026
Besvarelse fra Drift Bridge Group
Thank you for your detailed feedback, Karen. We’re pleased to hear that your overall buying experience was positive and that our online sales team were helpful and knowledgeable, and that you were happy with the price of your new car from Walton Audi.
We’re sorry, however, to hear that the handover experience did not meet your expectations. The vehicle handover should always be thorough, tailored to your level of knowledge, and focused on ensuring you feel completely comfortable with your new car. We also understand your comments regarding the additional products, and we apologise if this felt prioritised over your experience.
Your feedback is really valuable and will be shared with the team to help improve how we balance product explanations with any optional extras. If you would find it helpful, we’d be more than happy to arrange a follow-up session to go through the features of your car in more detail at your convenience.
Thank you again for your honest feedback; it helps us improve our service. 🚗
Purchase of an A3
My purchase of an A3 was smooth, unpressured and uncomplicated. I was given the deal I wanted and the time to make the right choice. If you're in the market for an Audi, Drift Bridge Garage is the place you should start.
13. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Michael! We’re delighted to hear your purchase of the Audi A3 was smooth, unpressured, and straightforward at Walton Audi.
It’s great to know you were given the time and support to make the right choice, along with a deal you were happy with. Your recommendation means a lot to us.
Thank you for your kind words and 5-star review; enjoy your new A3! 🚗
We didn’t feel rushed in any way when…
We didn’t feel rushed in any way when we met with Conrad and he was very informative. The process of choosing and purchasing our car was smooth and pleasant. I would come to
Driftbridge again in the future to purchase a car.
13. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Kathryn! We’re delighted to hear you had such a smooth and pleasant experience at Audi Approved Epsom. It’s great to know Conrad made you feel comfortable, well informed, and never rushed during the process.
We truly appreciate your kind words and your intention to return in the future; that means a lot to us. Thank you for the fantastic 5-star review! 🚗
Appalling buying experience
Avoid buying from Drift Bridge Audi Main Agent if you want a decent buying experience. Worse than poor customer service during sale of £18k car. The car had a tyre that was almost completely worn on the outside edge but had 3.5mm in the middle. On talking to the sales manager, called over by the salesperson, he disputed the fact the tyre did not meet the required standards and, instead of discussing a sensible reduction, got very shirty and stated 'I don't have to sell you the car and you don't have to buy it!'. A sign on the wall stated the MOT on used cars should have at least six months remaining. Checking the details, the car had only three months remaining. Having driven two hours to collect the car, assuming an Audi Main Agent would perform checks properly before arrival, it was irritating to say the least to get into an argument about a tyre and to have to point out the company was not even meeting their own advertised standards for used car sales. We were left with no faith at all in the workshop, were stunned by the arrogance and rudeness of the sales manager, and had the worst buying experience we have ever had. After unnecessarily stressful discussion the sales manager offered £150 discount to cover the contribution towards a new tyre and to pay for an MOT. The offer was made for the garage to do these but having driven two hours to collect the car, and not wanting to have another four hour round trip, the decision to accept the £150 was made. Apparently the possibility of the four hour trip was, according to the sales manager, 'your problem not mine!'. Fingers crossed the car is OK. I would not rust their workshop at all, so the MOT result will be interesting. Avoid this garage if you have any alternative! We only continued due to the investment we'd already made in time.
I have never encountered such an arrogant sales manager so please, when you send your standard response to poor reviews, don't bother to ask to talk to me or my son if you are the sales manager concerned.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra Drift Bridge Group
Dear Mr Dunford. Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and that it did not meet the standards you rightly expected from us.
This is certainly not the level of service we aim to provide, and we are particularly concerned to hear your comments regarding both the condition of the vehicle and the interaction you had with our team. Please be assured that your feedback is being taken seriously and will be reviewed internally.
We understand how frustrating it must have been to travel a significant distance and encounter these issues on arrival. While we are pleased that a resolution was agreed on the day, we regret that the process left you feeling dissatisfied.
Nick from sales went above and beyond…
Nick from sales went above and beyond to support me through the process of purchasing a new car after my car had been stolen. He was patient, understanding and empathetic to the stress I was experiencing. Nick provided me with a myriad of options and did not pressure me at any point to make a decision. He is an absolute credit to Drift Bridge. Thank you again for helping me out.
12. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Richard! We’re delighted to hear Nick was able to support you so well during what must have been a very stressful time. His patience, understanding, and empathetic approach are exactly what we strive for at Audi Approved Epsom, and he’ll be truly touched by your kind words.
It’s great to know you felt supported with clear options and no pressure throughout the process. We’re really pleased we could help you get back on the road.
Thank you again for your feedback and 5-star review; it means a lot to the whole team. 🚗
Besvarelse fra Drift Bridge Group
Thank you, Tony! We’re delighted to hear you received such accommodating service from Agi at Audi Approved Epsom.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Nick was excellent
Nick was excellent, very helpful and nothing seemed too much trouble. Very pleased with our car.
13. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Susan! We’re delighted to hear Nick provided such excellent service and that nothing was too much trouble at Audi Approved Epsom.
It’s great to know you’re very pleased with your car. We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
The staff was really friendly and a lot…
The staff was really friendly and a lot of help Matt Blackman was so helpful with keeping me updated with my car
9. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Adam! We’re delighted to hear you found the team friendly and helpful at Audi Approved Epsom. It’s great to know Matt kept you well updated throughout the process.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Besvarelse fra Drift Bridge Group
Thank you for your 5-star review! We’re delighted to hear you received great service from Tony in sales at Walton Audi.
We really appreciate your kind feedback and hope to welcome you back again soon. 🚗
Besvarelse fra Drift Bridge Group
Thank you, Harjit! We’re delighted to hear you received timely service and great support at Walton Audi.
We really appreciate your kind words and 5-star review; thank you for choosing us! 🚗
Competitive pricing
Competitive pricing, seamless pick up and finance. Everything explained clearly.
11. februar 2026
Besvarelse fra Drift Bridge Group
Thank you, Darren! We’re delighted to hear you found the pricing competitive and the whole process seamless at Audi Approved Epsom. It’s great to know everything was explained clearly for you.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
Good product, good salesperson
Such a pleasure dealing with a proper salesperson who is interested in you as a customer. This was our 4th new purchase from Audi approved Epsom and was as smooth and trouble- free for us as the 1st thanks to Agi.
6. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Sue! We’re delighted to hear your fourth purchase with Audi Approved Epsom was just as smooth and trouble-free as your first. Your continued loyalty means a great deal to us.
It’s wonderful to know Agi made such a positive impression by focusing on you and your needs throughout the process; she’ll be really pleased to hear your kind words.
Thank you again for your support and fantastic 5-star review! 🚗
Here's a 5-star review:if you are looking for stress free professional experience James is your man
Here's a 5-star review:
"I recently had the pleasure of dealing with James at Walton Audi and I couldn't be happier with the experience! James was incredibly knowledgeable, approachable, and genuinely listened to my wants and needs. He went above and beyond to ensure I had all the information I needed to make a decision, without ever applying pressure.
His reassurance and approachability made the whole process a breeze. James kept me updated on progress every step of the way, and the whole team were friendly and welcoming - a great representation for Audi!
If you're looking for an stress-free, professional experience, James is your man. 5 stars isn't enough - I'd give them 10!
Would you like me to adjust anything or add anything else?
7. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Cheryl! We’re delighted to hear you had such a positive experience at Walton Audi. It’s fantastic to know James provided a stress-free and professional service, taking the time to understand your needs and support you throughout without any pressure.
We’re really pleased his communication and reassurance made the whole process so smooth, and that the wider team helped create such a welcoming experience. James will be delighted to hear your kind words.
Thank you again for your amazing feedback; 5 stars (or even 10!) means a lot to us. Enjoy your new car! 🚗
Great service
Great service, getting my new car was a smooth process. Rahim was very helpful and prompt in getting back to me with a questions I had along the way.
8. marts 2026
Besvarelse fra Drift Bridge Group
Thank you, Jessica! We’re delighted to hear your experience was smooth and that you received great service at Walton Audi. It’s great to know Rahim was helpful and responsive throughout the process.
We really appreciate your kind words and 5-star review; enjoy your new car! 🚗
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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