Digby Brown Solicitors Anmeldelser 

Chris was first class and kept me updated throughout the claim. Excellent service

Was looked after from start to finish with Digby Brown always keeping me up to date with case and guiding me through it.

Everything was handled smoothly. I was kept informed throughout the process. I had a successful claim. I couldn’t have afforded to do this if I’d had to pay upfront. The cost was very reasonable compared to my compensation.
I’d use again should the need ever occur…but hopefully not.

The whole process was simple and straightforward from start to finish. My case was assigned to Emily Kenny and she was great, always made sure I understood everything and always on hand to answer any questions I had. She always ensured that I was kept up to date throughout the whole process. Very professional and helpful, and I have no faults.

I had an accident caused by 3rd party , I am so glad I contacted Digby Brown .
They dealt with everything and the insurance company had made me an initial offer in which they advised me to refuse and I received 3 times the first offer.
It is very stressful when involved in an accident but Digby Brown took care of everything they were they only people that I spoke to.
Jack was so understanding and helpful, Customer Service is 5 stars

I had an injury claim through digby brown and they handled everything making it so easy and stress free for myself while I recovered. The outcome was favourable aswell thanks to their efforts. Euan Robertson who was acting on my behalf was so helpful and made it easy to understand any legal term.

Scott Cathro was very professional and helped explain every detail with regards to my case. I would definitely recommend digby brown to anyone that is going through the same journey.

Following being let down by the Police and Court services, I spoke with Digby Brown following a Dog Bite incident. The Solicitor assigned to me. Initials, ER was very professional from day one and supported me through the process. Today I was informed that I would be compensated for the Injury, both physical, myself and emotionally my family endured. I feel there has been a little justice served in this, and really grateful for Digby Brown, in particular ER in his help, support, kindness, guidance and professionalism. Also on a note, if you have reservations about making a claim for compensation following an injury or whatever the reason may be. Do speak to this team about your concerns, reservations as I just initially phoned them to query the process and the basics of my case including concerns, the were very supportive, with no pressure and gave me all the options, and validated my concerns.

Can’t recommend Digby brown enough in particular Kieran McGrath at the Edinburgh office. Had my claim sorted within weeks , kept me updated at every stage and was just in general so lovely to deal with! Would encourage anyone to contact with any queries they have.

I would highly recommend Digby Brown Solicitors. They supported me from the very beginning right through to the successful conclusion of my case.
A very special thank you to Tamara
for all her help, support and professionalism throughout the whole process. She was always helpful, patient and made me feel supported every step of the way.
I am incredibly grateful for everything Tamara and the team have done for me. The service I received was excellent from start to finish, and I truly appreciate all the hard work that went into my case.
Thank you so much, Tamara and Digby Brown! I couldn’t be more grateful. ❤️

Top class service and could not be happier with the outcome of my case these guys are really the best in the game and would highly recommend them to help anyone

I would like to thank Claire ( paralegal ) for all the provisional work and Noah for seeing the claim over the line
Full professional service from start to finish and securing best offer available
Many thanks again and I would definitely recommend them and if needs arise use them in future
Brian

Jack at Digby Brown was always in touch and kept me updated with every movement during my case. He was very good to deal with and made everything easy to understand

Rebecca kept me up to date on my matter, made sure i understood everything she would answer any questions i had.

Digby Brown Solicitors - From First contact , to final result - what a journey. These guys were on top form , from the medical side to the ( more affecting ) actual "mental" side of being involved in a no fault serious traffic collision. Sarah who dealt with my case , was extremely knowledgeable , helpful and tenacious thru out the whole process. Arranging everything and finally making sure i received the best compensation i was due.. FIRST CLASS - - Thank you

My experience was very positive. Sarah was a really good throughout the whole process.

Excellent service Thank you for your help

I highly recommend this company. They are extremely professional, reliable, and supportive throughout the entire claims process.

I would especially like to thank Karolina for her outstanding service. She kept me informed every step of the way and regularly updated me on the progress of my case. Even when we were waiting for medical documentation, she always took the time to send me emails explaining the current status, which gave me great peace of mind.

Karolina is a genuinely kind, friendly, and caring person who always made me feel that my case was important. Thanks to her professionalism and dedication, my claim was settled very quickly and successfully. She also negotiated with the insurance company on my behalf, achieving a better outcome for me.

I truly appreciate all the hard work and support I received. I wholeheartedly recommend this company to anyone looking for professional legal assistance after a car accident. Thank you so much!

Digby brown were very helpful with my case I’m happy I chose them to help me with it would recommend

Avoid this place like the plague.

I'm currently going through formal complaints procedures through the government about Digby Brown - including a conduct complaint about one of the Partners for gaslighting me & altering evidence.

After repeatedly trying to resolve issues directly, I had to make a complaint through DB's formal process.
Mere hours afterwards, Head Office finally gives me access to my case file (late) & whilst it took me months to notice, I've seen they've went ahead & altered the EXACT email exchanges on my case file where I accuse them of gaslighting. The senior staff here have altered it to make it look like a misunderstanding rather than outright gaslighting. I even warned Catherine Hart from Head Office in my initial request about manipulating/concealing data, yet they went ahead & done it again - altering my case file this time to cover up their misconduct (I sadly have zero ways of knowing what other ways they've altered or sabotaged my case file, nor do I know what "version" they've given the regulatory bodies yet).

The complaints process was a complete waste of time & clearly there to avoid accountability. Every chance I gave them to act more professionally was simply spat back at my face from senior staff behaving like high school bullies. Originally I was meant to receive a reply to my complaint within 7 days but had to submit an additional complaint around day 13 because the complaints manager, Robert Kernaghan - another Partner of Digby Brown, needed me to micromanage him too.

Even when he did muster a response, he went out his way to avoid mentioning the gaslighting at all - only doing so vaguely after I got too confrontation. Robert Kernaghan was even trying to get his firm paid for the way they treated me. Wanting paid for: acting against my instructions, against my best interests, altering evidence, playing mind games with me & being completely unable to meet the most minimal standards imaginable. After promising to "take complaints seriously", all he done was desperately try to avoid accountability at all costs. Either he failed to notice his colleagues alterations or was actively covering up for him (I'm leaning towards the latter after learning they worked alongside one another at the same base for years).

I'm now no longer able to make a claim due to the issues caused by Digby Brown. I was in a no-fault car accident with endless supporting evidence, a case that even a trainee should have been able to handle, yet now I'm unable to claim at all whilst getting told I've been screwed out of well over £100k and even having to declare bankruptcy with Citizen's Advice because I couldn't hold of my financial difficulties any longer after over 3 years.

Like me, you'll just be subjected to an endless list of issues from the most senior staff: grandiose fake promises, not willing/able to abide by regulations & standards, unable to tell the truth, unable to manage their own workload, weeks - sometimes months - were going by without any effort being put into my case when simple templates emails could have been sent, they couldn't even adhere to the guidelines set out by the Data Protection Act (companies like McDonald's are expected to handle, but it's somehow beyond the capacity of Digby Brown's best and brightest).

With diagnoses like PTSD, I was the exact sort of vulnerable client these guidelines were created to protect but instead these vulnerabilities were exploited by Digby Brown's most senior staff. Like me, you'll be the one suffering the consequences whilst they prioritise their own greed and egos at every turn.

There is zero reason any legitimate law firm would want staff that gaslight clients, alter evidence or who are unable to do their most minimal duties (i.e. a complaints manager that can't read complaints).

Altering evidence is the exact sort of thing that will completely dismantle your case. If this is how the Partners behave, then those under their supervision will be no better.

Please avoid this place at all costs.

In addition to not being able to claim & having to declare bankruptcy, I am also going to be following this up for years.

Due to my own field (psychology), I'm obligated to see this through to the bitter end. Still have to wait before I can contact a 3rd regulatory body, having to draft a letter to my MP, having to take legal action against Digby Brown & will also be making sure you read about this in the papers ASAP. An endless list of responsibilities and consequences you do not want.

I'll be doing everything in my power to expose the systematic corruption here to the public, politicians & legal but in the meantime, please look after yourselves and seek help elsewhere.
The people at Digby Brown are purely out for themselves & you don't want them anywhere near your wellbeing