Fantastic customer service. I made an error with my order, however this was able to be resolved by the team before my order was shipped. A big thank you to Gabby who was able to fix the issue for me s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Fantastic customer service. I made an error with my order, however this was able to be resolved by the team before my order was shipped. A big thank you to Gabby who was able to fix the issue for me s... Se mere
Virksomheden har svaret
Donna was amazing. I’m not sure if I’ve ever met a customer representative over email or even on the phone be this responsive. I thought it was a longshot as she definitely exceeded my expectations,... Se mere
Virksomheden har svaret
I placed an order online and accidentally bought an item in the incorrect size, so I freaked out and sent an email to try get it changed asap. I’m so grateful that Ailean was fast to reply and resolve... Se mere
Virksomheden har svaret
Donna was very lovely dealing with my issue as she took the effort to replacing my order with the correct size. She noticed it was possible to switch sizes before it was shipped out. I am very gratefu... Se mere
Virksomheden har svaret
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
PO BOX 260, 4108, Archerfield BC, Australien
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 22 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Donna was very helpful I was very impressed with her help with changing my delivery address before my order was shipped

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⭐️⭐️⭐️⭐️⭐️
I had such a great experience with Culture Kings customer service today, and I especially want to recognise Donna for her amazing help.
I accidentally ordered the wrong size for one of the jerseys and contacted the team hoping I could change it. Donna was incredibly helpful, friendly and efficient from start to finish. She not only helped me sort out the size change, but also went above and beyond to assist with my new order and made the whole process so easy and stress-free.
It’s honestly refreshing to receive this level of customer service. Donna genuinely cared about getting everything sorted for me, and I really appreciated how supportive and professional she was throughout the whole process.
Thank you so much, Donna! Culture Kings is very lucky to have you on the team. You absolutely deserve the recognition! ❤️

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Quick easy and friendly service. Donna made my experience perfect!

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Donna was really helpful, She had help me cancel my order and get a refund

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Donna was very helpful , when I ordered the wrong thing and it was very sweet and kind of her. Very grateful that she helped me out !!! 😁😁

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I ordered a hat on a Saturday night and realised the I ordered the wrong size the next day. Unfortunately I couldn’t call anyone at CK as no one works on Sundays so I sent an email instead. A lady named Donna helped me out, and texted me the next day as early as possible around 6am which was really handy as I thought i would have to call. Donna really helped me out and kept me up to date with my order, she also did it with kindness and care….. 10 stars for Donna🔥🔥

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I'm very happy with Culture Kings customer service! Donna responded promptly and kept me updated throughout which was super helpful. She was really kind and resolved my query promptly and without any issues which I really appreciate! It felt good knowing I was speaking to a real person and receiving a human response, not some regurgitated AI or corporate nonsense. Thank you Donna!

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Gabby was amazing she helped me out and figured it out for me Thankyou.

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Donna helped me quickly resolve an issue with my order when I mistakenly bought the wrong color.

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Donna was able to help me! Amazing shirts and customer service!!

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I’ve always had a great experience ordering from culture kings, but today was even better.
My shop account pulled my old address and put it as my delivery address on my order. As soon as I realised I emailed the team asking if the delivery address could be changed and I had an amazing team member called Ailean help me straight away!!
In less than 4 hours (on a Saturday morning) I had an email from Ailean letting me know my address had been updated as requested and everything was all good.
Thank you so much Ailean for your help! I would have been completely screwed otherwise, so you’ve made my day!! Personally, I think you should get a raise. You got me out of a seriously tight spot and I really appreciate it.

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I requested a size change at the last minute and Donna was able to make that happen for me so i want to give all praise to her & her efforts! And i been shopping with yall for the last 5 years and there’s never been any disappointments so therefore I will continue shopping with you guys shoutout Culture Kings!

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She was calm and collected, quick and efficient. The tone of her voice and her accent made it even better! I wish she was the narrator for the books I listen to on audible! I love me some Alphonsine!!!!!!!! Seriously though I needed an address change (as this is a gift) and she was right on it! You’re lucky to have her!!

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I am very pleased with the help I received from Donna. I purchased the wrong size shoes and she was able to stop my order and re do it with the right size before it was packed and dispatched. I am very grateful.

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It’s been great ordering from Culture Kings. On my most recent order, I made a mistake and sent my order to my old address. Donna fixed it for me in a jiffy and made it right!

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Gabby made resolving my issue a breeze and instructed me that she was able to stop my order from dispatch and was able to correct it.

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Gabby was quick to respond and correct the issue.

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.