Donna was amazing. I’m not sure if I’ve ever met a customer representative over email or even on the phone be this responsive. I thought it was a longshot as she definitely exceeded my expectations,... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Donna was amazing. I’m not sure if I’ve ever met a customer representative over email or even on the phone be this responsive. I thought it was a longshot as she definitely exceeded my expectations,... Se mere
Virksomheden har svaret
Donna was very lovely dealing with my issue as she took the effort to replacing my order with the correct size. She noticed it was possible to switch sizes before it was shipped out. I am very gratefu... Se mere
Gabby is an absolute legend, super quick response to my request, super sweet and efficient. Like they literally took 1 minute to get back to me. Keep doing you Gabby x
Virksomheden har svaret
I placed an order online and accidentally bought an item in the incorrect size, so I freaked out and sent an email to try get it changed asap. I’m so grateful that Ailean was fast to reply and resolve... Se mere
Virksomheden har svaret
Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
PO BOX 260, 4108, Archerfield BC, Australien
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 16 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I needed a address change and Donna got back to me in a timely manner. I appreciate the help!

Besvarelse fra Culture Kings
I ordered a birthday present for my partner and during our dinner he had mentioned how he bought the exact product I had ordered him a few hours ago and as soon as I knew Ailean was so helpful and fast at cancelling my order under my request! Thanks to Ailean it made my failed present turn into a pleasant and hassle free experience ! Thank you!

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Appreciate Donna for going above and beyond to fix an issue with my order

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Ailean made it more then easy to update my shipping address after already placing the order.

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I had accidentally ordered the wrong shoe size online and contacted customer service to cancel my order. Donna was incredibly helpful, friendly and understanding. She quickly helped me cancel the order without any hassle and made the whole process so easy. I really appreciate her excellent customer service and support. Thank you so much, Donna! 😊

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The fact l wasnt left days or even hours awaiting a reply, an stressing its was going to a address that doesnt exist..
Thank you..

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I inadvertently put the wrong size on an order, which I didn’t notice until I read the order confirmation. I immediately sent an email and Donna replied. She went to the packing area, pulled the order, then changed the order for the correct size, and sent me an email confirming it was done with the new order number. You usually don’t get service like that. She was fantastic. I recommend ordering with Culture Kings.

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Donna helped change my address when I didn’t notice the auto fill in put in an old address

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I ordered a 49ers Melbourne cap... they sent me Rams cap instead. The 49ers cap is now out of stock.
I have been in a frustrating loop with AI 'support' bots that offer no help and there are no real people to speak to. Culture Kings have stuffed up and now won't respond. Apparently, it will take up to two days to even reply to me.
Also - the feedback on their store site also goes into a loop that never lands anywhere to provide feedback.

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Editing the order was simple and hassle free. After accidentally choosing the wrong size, the team responded immediately and updated my order before it was dispatched. A special thank you to Donna for her prompt assistance and excellent customer service. Highly appreciated!

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Incredibly quick on the reply and fixing my stupid mistake.

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I wrongly ordered a pair of earrings and Donna was very quick to get back to my email and resolve my issue. I’m very grateful.

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Donna!!! Thank you. I’m a loyal customer and I purchased more shoes!! In my own error I hit the wrong size and was processed! I contacted support and literally the next morning I had a reply from Donna. I feel Donna went above and beyond for me and it’s greatly appreciated to get top service!!

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Amazing experience, I had ordered the wrong size for one of my items but didn’t realize until after I’d placed the order. I messaged the number on the website and luckily Donna answered. She got it fixed for me way quicker than I’d expected and saved me the return and reorder process. Thank you so much Donna!!

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Because of my Google pay my shipping address filled itself with my old address and I sent email to change my shipping address after working hours but before I woke up Drisana from customer service had already changed my shipping address and had a email confirming it.

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Great support from Drisana at Culture Kings. She updated my shipping address immediately and confirmed everything. Fast and professional. Highly recommend.

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Drisana got back to me promptly about my order update and as a first time customer I appreciate this and plan to return

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Wow amazing so fast I’d like to thank Donna for redirecting my order to the right address and correct adress thank you culture kings.

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they replied quick and professional very kind supporting I want to thank Donna nicest person I’ve talked to in a while very good thabks

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Donna had amazing customer service solving my issue within the hour after I submitted it!

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Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.