CousinsUK Anmeldelser 278

Managed next day delivery in the middle of a global pandemic, all items present and correct, can't say better than that. Will happily order again.

Don't know why all the negative reviews. Ordered quartz clock movement from them (Cousins Material House Ltd)
Received the item in good time and good order.
I see no problem with them.
Many thanks Cousins for supplying a hard to find item

Since my review of March 7, 2019 vanished into thin air without explanation, I repeat: I have been buying equipment and spare parts from CousinsUk for many years now; the service provided is simply impeccable, I have never received wrong or faulty goods, the website is exhaustive and simple to use despite my imperfect English.
I think such a high number of bad reviews are inexplicable, because they are in complete contrast to my experience.

Patrizio Gerbino
Italy

Cousins have served me well over the years, good products good prices and quick delivery. Cheers

Terrible company.. No way of getting in contact.. and terrible service. Never use as they just take your money.

I came across the CousinsUK website, and bookmarked it for a while. I would have ordered immediately, except for having to register an account before even being able to use it. I really didn't like their Terms and Conditions either, so left it.

I returned a month or so later, changed my mind, and registered. I was just about to hand over my card details to place my first order, when a little alarm went off in my head. "Trustpilot", it whispered.

So here I came to Trustpilot, and was horrified at what I read! Seventy-one percent of Poor and Bad reviews can't be wrong. What kind of business can achieve that? I've seen a better score from a totally fake, totally criminal Chinese scam merchant. Holy cow! Truly, we must be scraping the bottom of the barrel here.

Samuel Cousins, look what you've gone and done. Your karma has turned around and bitten you on the bum. Here's one customer you are never going to have. Yes, that's right, you've driven away a customer before them even placing their first order, the smell was that bad.

Hurrah for Trustpilot! This is what it is for.

Oh, and thanks to all those who left honest reviews about this shoddy outfit. You at least are doing a good service.

The worse company ever cc card never confirmed .
even tho the verification said ok . (UK site)
No email , no way to get though to customer service.
No way to close the account or delete it .
Read what the others say it all true ..
If they were the last company on the planet I would no use there site again. The Bank also said there site was bad.
And no way are they cheap.. get the original parts from the company of origin was cheaper with the shipping.

Very happy but was I just lucky?
Lots of bad reviews for people who had problems but I had none. Ordered Jumbo Java Case Opener and it arrived on time and worked really well. Thank you.

Great prices and you get everything you want. BUT if anything happens and you have a problem, you are screwed. Poor customer service, no email, no hotline for problems, there is much space to improve. My credit cards cant go through, used all my 3 email accounts and 3 different credit cards from several banks, still not working! no support or even a response.

@CousinsUK: why not finally improving your service a bit with a little cost???

Delivers faulty mainsprings! you can not get in touch with them or anything, just terrible. You are better off by buying your parts on eBay.

DO NOT ACCRPT COUSINS EXCUSES THAT BUSINESS TO BUSINESS TRANSACTIONS ARE NOT COVERED BY CONSUMER LAWS. THEY MIST CERTAINLY ARE
Bought several times from Cousins. An item delivered was faulty. I sent a message through the site on the same day as the item was received, and was told to send pictures or a video of the issue. Never have had to this before. Once I had sent the video, received reply that please send the item back and they would replace it.sent the item back and requested a refund, but instead told that the item would be returned to the manufacturer and I would have to wait for their reply.Originally told they would replace it but they changed their mind once they had the item. I pointed out that under current UK consumer laws, the contract was between myself and Cousins and I do not have to wait for the manufacturers reply.I was told that Consumer laws do not reply to Business to Business transactions. That is an absolute lie. Sale of Goods act covers business transactions in certain cases such as faulty goods and goods not fit for purpose. I PPI ted this out to Cousins but they did not want to admit that business buyers also have consumer rights. I heard nothing got few weeks energy after repeated messages. They simply replied with rude and arrogant messages. Finally late one evening I sent a message that unless so received the refund within the next few days, I would issue a small court claims and costs involved in recovering the money. Guess what, overnight they claim that the manufacturer had agreed to refund, just a few hours after I threatened legal action. They try and fob off customers with false references to consumer laws. Anyone who has an issue, write to them and if no suitable resolvement, then please take the matter to the small claims court. You have rights even as a business and do not need to be bullied or fobbed off by Cousins trying to implant terms and conditions which are unfair and illegal. The law is above their terms and conditions. WHEN I TRIErD TO BUY AGAIN, they simply refunded the money, as they were scared that I would hold them responsible for faulty or non receipt of goods. If you do receive faulty goods or movements, you have the right to a replacement or a refund. THAT IS THE LAW

Problem with this company finally resolved. I saved and copied all correspondence with this company and took it to my bank (Lloyds) who looked at it in detail and decided I had been badly treated. They refunded my money and took it back from Cousins. They urged all customers to do this, as many companies hope you'll just go away and give up.

The Cousin's UK website is the most pathetically illogical site to try and navigate. In the end I gave up and bought what I wanted on E bay. It is disgusting that Cousin's UK do not have contact details to submit a request or order. If Cousins UK do fold, I will not shed a tear, in fact I hope that they do fold. It will leave a space for someone who will do the work well.

You can't send them an email to give feedback on their service. It shows a company that is not interested in serving their customers.

I ordered a watch movement which was defective right out of the package. I can't even return the product because they say the manufacturer does not accept returns, hence they don't accept returns.

Very difficult to get in touch with. They really need an email to enable customers to contact them directly. Lots of items I have received have been wrong or missing pieces. Because their return process is so complicated, I rarely bother to do anything about it. No accountability over late deliveries.

Unacceptable Quality
I received the pendulum suspension spring in what appeared to be in good condition, but when inserting it into the clock, one of the top supports of the spring broke away due to poor spot welding. It was impossible to contact them to explain this situation, Their standard reply when answering their onsite questions was:

"Unfortunately if we tried to send your item back to the manufacturer they would refuse to accept it stating these items are not supplied faulty and any damage must have been caused after sale.
As much as this puts us in a difficult position with our customers, this has to be our position as a trade wholesale supplier.
We are very sorry we could not be more helpful."

I will never go back to them for anything. If I cannot get the items I want elsewhere, I will manufacture myself or have manufactured.

Great material house. Very good prices and helpful

Did not have to deal with the customer service yet, but all the rest is super! Fast shippement, good package and low prices!

Hopeless customer service :(
Impossible to contact anyone.