Maddisons of Durham Anmeldelser 283

TrustScore 4.5 ud af 5

4,3

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

speedy despatch, very good stock range including hard to find items. My only gripe is no phone line to be able to ask technical details or get a swift resolution in case of issues with delivery. There... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Product has arrived within specified timeframe. unfortunately, it got damaged in transit. Was going to call through to notify but there is no number to call. Instead had to email over..... Repla... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Excellent quality disk cutter. I have used this several times already and the cut is precise with little finishing needed. Excellent price too when compared with leading brands. I highly recommend th... Se mere

Bedømt til 5 ud af 5 stjerner

My original item must have got lost in the post. After waiting for over a month, I decided to email yourselves and soon afterwards received an email from Dianne. She was polite, efficient and resolved... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Værktøjsgrossist

Skrevet af virksomheden

Born in 2015 from a passion for craft and quality, Maddisons of Durham is a small, independent supplier of jewellery-making tools and equipment — trusted by silversmiths, students, and studio makers across the UK. We’re a close-knit team (humans, dogs, and one endlessly curious Bengal cat), dedicated to offering friendly, down-to-earth service with a personal touch. Everything we stock is carefully handpicked with makers in mind — from trusted staples like Durston, ImpressArt, and Beadsmith to specialist gems such as Thompson Enamels, GreenLion tools, and the complete Fretz collection. We work hard to match big-brand prices wherever possible, so you can invest in top-quality tools without stretching your budget. Whether you’re just starting out or deep into your making journey, we’re here to help you find the right tools for the job.


Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

283 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 50 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

Attention au frais de douane...

Le magasin est sérieux mais attention au frais de douane; +de 25€ pour dédouaner un joint de montre, ce que j'ai refusé!
Ce joint était probablement dans une petite boîte; n'était-il pas possible de l'envoyer dans une enveloppe?

18. december 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I put one star but unfortunately it…

I put one star but unfortunately it won't allow me to give 0 stars. What an absolute waist of time. I contacted them by email wanting a stem for my vintage watch i gave them the caliber number then I received and email 24 hrs later asking me for the caliber number I said I emailed it to them and 24 hrs later they said we don't recognise the number can I resend the caliber number so I sent them another email with a photo of the back of the watch and the caliber number on it and 24 hrs later I received another email saying they cant see the phone even a half blinded person could see it. Seeing all these positive reviews are 100% made up lies i strongly recommend people avoid them this businesses needs to be liquidated because its rubbish amitures who dont know what they are doing. I eventually found a guy who I called from a different watch company who found what I needed and has posted it out to me.

3. juli 2025
Uopfordret anmeldelse
Maddisons of Durham-logo

Besvarelse fra Maddisons of Durham

Hi Angelo,

We’re genuinely sorry to hear you had a frustrating experience.

However, we’d like to clarify that we responded to each of your emails within a day and requested the calibre number simply because it’s essential for identifying the correct part — especially for vintage watches where photos alone aren’t always enough. Without that information, it’s not possible to provide a reliable recommendation.

We’ve done our best to assist respectfully and in good faith. While we welcome all feedback, we do ask that communication remains civil so we can support our customers effectively.

We’re sorry we couldn’t help on this occasion and wish you the best with your repair.

Kind regards,
Hannah

Bedømt til 5 ud af 5 stjerner

Good customer service

Ordered a watch strap which arrived in a timely manner. Unfortunately it was the incorrect width. Contacted them and they said they would contact me when the out of stock strap was available. I used the free returns service via Royal Mail. And then a call from Becky to say they were posting the new one out.

29. oktober 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Wish I'd read some of the poorer…

Wish I'd read some of the poorer reviews before placing my order.
First of all I got an email saying one item wasn't available and would accept a smaller one to which I replied that I would.
So I've waited for a delivery and it's not turned up. I have tried to contact them in various ways, email, phone and via their website.
Not one reply.
To cap it all, they've got my money and charged me for the unavailable item which is more expensive than the alternative offered.
To say I'm unhappy with their service is a massive understatement and I would advise anyone thinking of buying from this company to go elsewhere.

3. oktober 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Durston Cyclone

An excellent blow torch which arrived quickly. Does a brilliant job on both silver and brass. A 5 star product and 5 star service. I will be buying more items from Maddisons.

11. juli 2023
Bedømt til 5 ud af 5 stjerner

First time happy purchaser!

I was looking for a particular larger diameter yet reliable size watch case back wrench. Maddison’s not only stocked but were very competitive on their prices and had a speedy home delivery time. Would definitely use again in the future and recommend to others.

9. juli 2023
Bedømt til 1 ud af 5 stjerner

I did not get the correct item

I did not get the correct item. I do not know who made the mistake, since the code of the item matches, however based on the size and on the website photo it is obviously not what is needed. I contacted the company and are waiting for the answer.

17. juli 2023

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