Countdown Anmeldelser 

The cooked chickens are becoming more appalling by the day. They taste of preservatives, are dry and inedible. Sadly this convenient food is has become a waste of time and money. Countdown, where is your pride?

nearly everytime i go to my local store,which is 4 x weekly,there is hardly any trolleys,or no green handbaskets.have to go to checkout and collect myself.

Buyer, beware! Three times now I have noticed that the scales in Countdown shops show 100 grams on them while there is nothing on them. Shop assistants use them all day, pretending to be oblivious to this fact. The scales wouldn't zero out when the shop assistant would lean on them. I complained, but them went to the same shop and the issue was there, 4 months later. The shops that I noted that were Browns Bay and Ponsonby Countdowns.

I ordered a click and collect, the amount the deducted from my account, I received a packing slip, then went I went to pick it up, my order was not there. It was not prepared and no one could find it. No one had answers but my order does appear on one of their computers (a person printed out my packing slip again).
I was in a hurry (hence the click and collect option) and I waited around 18mins only for them to say they didn't know what happened.
The final solution they had was that I wait while a person literally goes around the store to collect my order. I said no thank you I don't have time for that, I'll just request a refund.
I've logged a refund through the website two days ago and it says it'll take 3-5 working days to process so hopefully my money comes back soon.
I've already bought some items on my list from another store but I need my money to buy the rest.

Firstly, got charged full price for a reduced item at meadowbank, again. This is annoying frequent. This time I didn't check receipt until home. Was charged $11.99 for something reduced to $6.47. Rang to request refund, they would only do in person despite me having all of the details. Then, went in for refund 2 days later. Supervisor was rude and sarcastic, gave me a cash refund. I took with trust, got home and it was $4.50....so I even get over charged by refund. Wow! Countdown Meadowbank are absolutely useless.

Started using online ordering as I'm on covid iso and first delivery was perfect and on time. I was thinking how great this service was so I ordered again for items needed for my recovery. This is where is went downhill, our next delivery was missing key items needed that were listed as having been packed but decided this to be a fluke, they sorted a refund very quickly. Decided to order a third time and again, they said everything had been delivered but we were missing more key items we desperately needed. If you are isolating and need specific items delivered I would highly recommend not ordering from Countdown online. If they sorted out their issues around continuously missing items then I would have given them a glowing review.

I have given one star only for the fact sometimes you get a item charge prices fairly and sometimes get a nice person to help.
They care less about customers coming into the store with no masks on they care less if you are doing the righty thing by others All they care about if tipping you off at every opportunity
Horrible organisation and Pak n Save not much better
NZ is really bad for buying groceries over priced
Sell near out of date product at full price when you realise upon opening they do nothing about it . wasted so much time trying to sort a recent problem over expensive oil neatly out of date
They would not find corrected dated stock and would not discount the item which had a month to go for expired the oil was very very expensive intended to keep it longer than a month .
You cannot get through to any one decent to sort it
all they care is your money
Dispise this organisation. sure would not get my vote

After being a loyal customer of our local Countdown in Meadowlands for 17 years, I stopped shopping with Countdown when our online order moved to being processed in the new central warehouse facility.

I would regularly be charged for items not delivered, sometimes up to a third of my order would be missing. I never had this issue with a local driver.

The substitutions were extremely questionable, and often left me scratching my head as to whoever would think the item provided was a good alternative. Instead, I feel like it was more a case of whatever we’ve got will do! Previously, Meadowlands used to call me and ask if I was happy with the substitutions before processing my order.

I asked for the goods to be brought to the house on a trolley as the crates were cracking the tiles. The drivers will randomly ignore this request.

The long wait times for Countdown contact centre was outrageous. When I finally got through, Countdown wouldn’t want to remedy the situation. Instead Countdown wanted to refund the money. How does that work? I paid for someone to deliver my shopping as I didn’t want to go to the supermarket myself. When I insisted on re-delivery it would never be the same day. I’d have to wait until it was convenient for Countdown to deliver.

I have moved to the competitor in Howick and couldn’t be any happier. They never fail to impress with their standards, service, and delivery. Best of all, any substitutions work in my favour. Recently I ordered a carton of 12 eggs. The substitute was a carton of 18 eggs, but I was only charged for the price of 12.

Against my better judgement I ordered from Countdown recently for the cutlery stickers for my son and his girlfriend. I have got to say, to beggar belief but, your service is even worse. Multiple bags were missing, the substitutions were worse, the wait for the contact centre was longer and more painful, and yes you guessed it - I had to wait even longer for a redelivery.

Countdown, you really have let yourselves down. Thanks to your poor service, lack of customer care and general malaise your competitor has gained an extremely loyal customer. Never again will I darken your door!

Finally, I would like to say…. You haven’t just let me down, and the many other people I see have left you poor reviews, you have let yourselves down spectacularly.

Ist time using countdown as isolating with Covid. Very disappointed. approx one third of order unavailable, items on order that were not ordered, prices on some items much higher than advertised on website. Won’t be using again, will have to eke out what I can from pantry. Just heard from. Countdown, order placed on 23rd will be delivered on 27th pm not 25th am. Have cancelled as I will only have one day left of isolation by then.

Only using as isolating with Covid. More than half my order missing, meat, frozens and cat food. Called and spoke to team member who offered refund, straight off the bat. No other resolution offered, had to ask her to contact store or driver to see if in truck or store, she simply blamed staff member who picked and packed. Was told I would have to show ID as first time with delivery, driver knocked after dropping off bags and left, absolutely no check! Would give no stars if able, will never use again.

I live alone & have no family in Hamilton. My only emergency person was sick. I was self isolating for 11 days but still testing positive. I ordered online. The minimal to order and deliver is $50 +$1 for bags+$14. I wasn't gonna pay extra $35 when my items were only worth $32 So I clicked collect instead because i only live 100 steps away from Countdown. I got a txt stating that my groceries were ready. So I masked up kept my distance knocked on the window of Countdown, again kept my distance showed my order number I did this the night before and had no issues thank you night staff for your understanding. To the tattoed red head with long hair(pakeha) I asked her if I could have my order saying this while standing outside of Countdown supermarket. She asked me to come in and get it I told her I couldn't because I had covid. She spun out of control went inside the shop and told anyone and everyone that would listen(insighting kaos great move lady). Then stood in between the doors ranting and raving at me as if by me staring at her she was gonna catch covid. Then the idiot manager(Indian) comes out and does the same starts ranting at me looks at me up and down like I was a dumb uneducated maori siting the covid rules at me saying that he doesn't know where I came from who I am looking at me up and down like I had stolen something and yet I've been going to this Countdown for nearly 6yrs at least twice a day. People like you ignoramus is the reason why covid is spreading!! Stigma will drive people to hide the illness to avoid discrimination. No one wants to own up that they have covid so they just walk into your supermarket without saying they are positive and spread it. you should be more fearful of the unknown not the known. All they had to do was push the trolley out the door with my stuff in it and that was it. He then told me he doesn't want my kind around here and banned me. I would definitely like to thank the night staff team who did my shopping without any dramas your awesome. Maybe you guys should train your manager and that dumb red head. To the manager educate yourself properly on covid19 check your facts before saying stuff you clearly don't understand. Don't watch media crap news it's fearful and makes you crazy and rots your brains.

In 29/6/22,I got an email in the afternoon regarding a free Coke when using my Onecard. After making a purchase of $60 at Countdown Botany, i enquired from the checkout lady what i need to do to qualify for the free Coke, showing her the email. She directed me to her supervisor, who looked perplexed and confused when i showed him the email pointing out the starting date. He in turn had to "speak to the manager"as the other manager had gone home and the current manager, Dave, was on his break." Dave" popped his head from outside and the "supervisor" returned saying the manager does not know about it and said I had to come back the following day. It was approx 5:30 and as i had just finished work , i thought i could collect it on my way home and as I was there. The manager did not even bother to approach me to enquire what the email was about. His approach was unproffessional and illogical and as a manager of such a big store, he should have been knowledgeable of what promotions was happening in his store, esp as Coke is a huge contributor of their turnover and I had just used my Onecard. It was a humiliating experience as customers were walking past, staring asif I had done something wrong. The treatment from the staff at Countdown Botany is offensive and as a whole, disgusting as I was treated like someone who was busy with fraud.It was an offer sent from their headoffice and their staff refused to honour the customer what is promised. Thumbs down to Countdown Botany for their pathetic, poor customer service

I am getting online delivery and one of my frozen bags was given to someone else I had to go collect it. At first they delivered around the back, about 8 stairs around side not difficult, then they stopped and delivered at the front, I don't live downstairs at the front. I complained and driver delivered around the back and he knocked on my door I smiled at him he gave me a filthy look and knocked again standing there staring at me, I felt scared.
Next time other driver leaves on the front and verbally refuses to bring them around the back, by now I feel like crying and intimated by strange refusal cause I was told they should deliver around the back. I went in store, to complain, Newtown Countdown. Now they talk about coming to see my place, it can't be too hard or even dangerous as I just had clothes delivered around the back.
Now, the driver doesn't text me that he is coming or knock, and delivers at the front.
I never saw any policy saying they don't do around the back deliveries and was often told they should. It has been an embarrassing and scary experience for me. I was only trying to make it easier cause I am getting older with asthma and finding it very difficult to take groceris up the stairs. This has been happening for a month. Still not resolved and waiting to see if I can get delivered around the back. It's a two story house and the path is short, quite simple. Feeling overwhelmed and upset as delivering around the back is a common instruction so I feel misled that I can leave instructions. I am shocked at the lack of clarity and wrong delivery, Countdown does give me some refund but I would rather have the service I paid for without feeling scared, and intimated

Don't buy their odd bunches. The idea is great but i get substandard lemons as well as apples.

Terrible grocery store
- price freeze is a lie - they increased the prices before the freeze
- also the freeze is on alcohol and spices which isn’t actual food
- countdown made products are rubbish and super expensive
- when they tag an item ‘hot deal’ it is high priced item
- no display of price on the shelfs where items are expensive
- They only keep items that are about to go bad e.g. anchor, when the milk is about to go bad they buy that for cheaper price and sell it to their customers
- never use countdown and use pack n save instead
- no wonder they can spend more on fake advertising
- no wonder they have locations in malls or in city’s expensive areas where other supermarkets can’t afford

Their online shopping has become a joke. Click and collect orders often delayed by several hours with no notice so I switched to delivery. They just delivered 1 third of my order and left! I then spent an hour trying to call then talking to a bot then a live message chat, listing all the items missing. They say they can't call the truck to come back to deliver. Going to try PaknSave.

Im currently isolating having caught covid and dont have many options for grocery deliveries, hopefully i get better soon soi dont have to order from countdown again. Just had my second delivery since friday. Was missing crumpets in the last delivery, meh not a biggie, am missing what amounts to a full bag a groceries this morning. Id stopped ordering because i was sick of things going missing but i dont have a choice today.

I use online delivery. I've had nothing but trouble. I have been after an item for ages (chinese honey drum sticks) that are a butchery item (so not a supply issue). It's always sold out. I tried again today first thing in the morning delivery only to get it saying supplied on the packing slip but it was substituted for something else. I ticked NO substitutes.

Then begins the fun with their call centre. Most of it is automated and takes forever. It makes a frustrating experience even more frustrating. Overall a severely bad experience that has left me so angry I'm almost in tears.

This grocery business makes heaps of money but can't seem to hire enough staff to have an actual person sorting things out!!! In addition, I've been charged for stuff I DID NOT WANT. Overall, I'm over using this service. It was convenient to get it delivered but clearly countdown do not hire staff who check, or have enough damn sense to gather stuff appropriately nor make enough of a product that sells out all the time (the butchery). I also ordered a gateaux from the bakery department as needed it for a thing this afternoon - it arrived frozen - it's still completely frozen in the middle. If I wanted a damn frozen cake I would have ordered a damn frozen cake - cost $29.00 for cake I can't use. over all DO NOT USE THIS SERVICE IN THE DUNEDIN AREA. THEY SIMPLY SUCK!!!!

Countdown explaining to New Zealanders about freezing prices is really a bad joke as some of the goods were raised in price before the freeze,as for the stupid herbs and spices and the alcohol they froze,that's not real food.another joke.🤬🤬🤬

Absolutely disgusted my visit to countdown Chartwell yesterday.
It was reported to the security guard a - I can’t call her as lady only a thief!
The security guard stopped her as she tried to run past the counter I was 2nd in line in he very politely told her he needed to check her bag as she had stolen items in her bag which was packed full, she did not go to any check out to pay for at least 1 item & her bag was bulging, she told him no no no your not allowed to…… as she is trying to escape the store
Next thing - much to all the other’ paying cyst’ the I’m guessing‘superviser told the security guard to let her leave!!!!!!!
So does that mean any of u all queuing up to pay for our groceries should just fill our bags & not bother to pay & shop for free from now on! At Chartwell countdown???
Is this not part of the reason supermarket prices re increasing because we - the ones that o not stel are paying xtra to cover the ones who get away with walking right out the door
Also what’s the point of even employing ‘security guard’ in the hip if they have no powers to check bags before leaving the shop to check receipts
Just disgusting.
I know for a fact pack & save can check bags before customers leave their shop, what’s is going on countdown, I’m usually a daily customer & don’t think I will continue to shop there if you keep letting people steal with NO rights for the security people to check bags Of thief’s as I’m not willing to keep paying if they don’t have to… why should I pay if thieves can just fill their bags and elk right out of the store??