Woolworths Anmeldelser 

It feels like you work there instead of being a shopper/ customer. I am over Woolworhs generally. Expensive, No service or care. Produce looks sad

Thurs 29th Oct 2026.I asked middle aged lady with red dyed hair,if the price of chippies was correct,$5.20. She said prices on shelves are correct...I asked again...she finally budged to check my query.
Instead of apologizing she just snapped, "we'll get to it",& went back to sitting .

I have been a loyal woolworths/countdown customer for the last 20+ years and never had an issue. Until last week! I felt like steak, and it was horrible, gristly and tough. It was so bad the dog got it. I thought maybe it was just a one off. But today I decided to go to new world to do my shop and the lady in front of me apologized to the check out operator for the count down bags, I laughed and said me too, she then went on to tell me she normally shops at countdown and got meat from there last week and it was full of grissle and as tough as old boot leather so she was trying new world. So what's the odds of that happening? Two customers back to back same issue both in new world. Up your game woolworths or your customers will start dropping like flies!

I'm wanting to shout out to the staff at Anderson's Bay Woolies. Sooo many lovely people there, including Joan, Brett and Kylie, all of whom deserve a mention. There are others whose names I don't know but who deserve a shout out. They make up for any shortfall in the stock.

I placed an online order yesterday and arranged a delivery today at 3pm-5:30pm
Got a text today saying some issue with their delivery team and need to reschedule my delivery to tomorrow 12-2:30pm
I had ordered some frozen stuff and that time doesn't suits as I'm not at home.
Online app doesn't let me to change or edit or cancel the order as it's already processing
And I called the HOTLINE 0800404040, waited for 1 hour 22 mins and got cut off suddenly

I'm extremely frustrated now. I don't know what to do. I have no energy to make another one hour call

If they have issue about the delivery time. They should at least call us and rearrange a time that suits me. Not just dump me a text and asked me to wait for a 1.5 hours helpline which is definitely not helping

Very dissapointed.
I have placed my weekly online order and Woolworths deducted my order amount twice on my bank account. So here I am left with no money in my account and the embarrasment of my bank card declining in another store. When I contacted customer care they told me it could take 2-3 days to reflect back in my account. This is completely unacceptable and has a enormous impact on my family being stuck without any money.

These guys are really bad. They failed to deliver half my order, again! This happens on a regular basis. They also have delivered rotten produce and items past their best before dates. I guess crap service is what you get with a duopoly. They never offer any discount for the time and trouble I have to take to contact them to sort it. I can't wait to change stores when there is more competition in NZ.

Worst most incompetent staff and store in whangaparaoa auckland.if you order online you won't get what you ordered and the staff are dodgy and rude.i would give negative stars if there was an option.👊👊

Yesterday went to shop onehunga what mess just to access the store the carparks ripped up.very limited
The store open but should close as I was informed it going to.torn.down for apartments and the site where mini.golf and hotel.gone for new woolworths
Take least year
I'll.never shop there very limited in stocks

New woolworths in Halswell half meat items on shelves not priced, not great variety and expensive. Every other woolworths we have visited has gold card discount, this one did not. Only 2 checkout lanes open with long queues on a Tuesday. Came out without several items as not stocked. We will not be back here

When my mum ordered bananas online she got such green ones and 2 days on still green and unedible. They are so green you can snap them. WW will not refund because when I set up my mums account during covid i put under her name address but as she only had eftpos card not debit i have ALWAYS paid on my card.
So her name doesnt match my card so no refund. I am trying to delete her name and put in mine but as its under my email i cant reset it as my name as it already has an account registered to my email. WW are most uncooperative. This is 2nd time I tried to get refund...but no go. They make it difficult to help myself and my elderly mum. Time to not shop there.

Very disappointed that several times now I have gone to use my phone app and for some reason it has logged out. If I do not have my glasses with me - I cannot see to log in again. Not good enough- new world app works well will have to change

I am a regular click and collect customer at Invercargill Woolies. A very easy experience, groceries always ready through the text process and there are only 2 occasions I have been unhappy with my order - milk close to expiry date and produce not completely fresh

Absolutely shocking customer service - still waiting for resolution of an issue a month later & just keep getting sent template replies that are not applicable. Have asked to speak to a supervisor but customer service will not pass my emails on or let me know how to make an official complaint

Why does Chicken from peachgrove Woolworths all ways smell like Rotorua?? Why does their chicken smell like that. I’ve had to chuck away at least 5 packs after opening cause they smell like a sewer

Online delivery never turned up for mums birthday and then the woman on the phone lied and said it was about milk deliveries to the enormous store being late. The order was for the afternoon and 😤 yeah lady we had milk ordered for the birthday... There was no damn milk in the order. She couldn't even be bothered with a good lie. No apologies no refund of delivery costs. No new time. Just treating the customer like trash they can't even be bothered pretending to care about anymore. They are out of control with a total lack of competition. Don't use them. Go to the other over priced stores where maybe you'll get the groceries you over paid for.

Prices now are ridiculous. It's becoming more difficult to shop with high prices. The price of meats and poultry are unacceptable. Something has to change. Maybe the next party that gets voted in this coming November will do something about the high cost of groceries. With the high cost of living now, supermarkets need to reduce their prices.

The chicken in the last 2 months has been in containers full of pink liquid and the container film has been raised. This worries me. It does not look right so I will not buy it anymore.

I lost confidence in online shopping with Woolworths (Richmond and and Nelson Junction) as constant missing items, nothing substituted or called to let me know as they did in the North Island (Browns Bay). So after a year of not using Woolworths online, I tried again as they had something I needed on special and offered fast delivery (for extra fee) which I opted for. 3pm notification informing me that items were with the delivery driver and to expect deliver between 3-4pm. Long story short-ish- by 5pm no show I ended up calling the 0800 number x10, the chat bot and then the store directly. Passed from one department to another. Call dropped 7 times after being in a queue for ages each time. Online order agent at Nelson Junction was eating her dinner when I called, by the sound of it. Online Cust Service agent eventually sorted. And my order was delivered by DeliverEasy! The fast delivery fee was refunded along with a $20 'good will' payment. I will stick and continue with, the tried and tested efficient New World from now on.

3 out of 4 weeks, items are missing from our online deliveries. So we either have to go shopping which negates the point of deliveries, or pay another $7.99 delivery fee again!