Woolworths Anmeldelser 

I am 85 years old and rely on online shopping. Every time I order from Woolworths There are at least 4 -5 items not provided. This week I will have to go without meat because they could not supply Rump Steak or pork sausages. I am fed up and especially when I am paying $26 dollars a month for delivery and then have to try again at another store and pay their delivery costs. Shocking Service am going to change online provider.

Woolworths Katikati said they would deliver my families groceries to a rural Waihi address. They took my grocery money but the courier refused to deliver to our property. This has happened multiple times. He lies and says that the road to our house is closed, when it is not. They hold onto my money for a few more days, try again and the deliver driver does the same thing. This is terrible service. Eventually (one week later) I get my grocery money back, but it is over a week my family go without groceries as they hold my money for so long. Not acceptable.

The customer service by some employees is pathetic. They seem to be racist toward brown skinned people. It shows on their faces that they are pretty racist. We are all human beings so treat everyone equally.

Online order when delivered included a wrong item, support says I can have a refund for the item and should order a replacement - BUT that I must pay for the re-delivery! That's in the Ts & Cs they say (corporate fine print again). I needed it now, so will have to go out anyway (not to them!) - so there's really no point in using Woolworths online shopping.

Do you guys even hire people from online? all I see is the same ai generated message saying my app was rejected and not giving me any information on why it was rejected which I cannot understand.

I'm perfect for the role I live only 5 minutes away from the store and I have friends and know others that work at same stores.

Since you can't give me any information on to why this keeps happening I'm gonna assume it's because I'm an American or because I'm not covid vaccinated I mean thats why you kicked me out of the training group back in 2022.

Not customer friendly as far as old people who don't understand technology are concerned. I dumped my shopping when I found only the machines open. Those things cause me palpitations, thus i refuse to use them. This was The Palms store before 9pm on a Friday night. As a result I won't be back even though it's my local and I can't drive, never again

Pricing: Without fail, EVERY time I shop at woolworths, I see prices on shelves, were : a/ the product priced is not on that shelf. 2/the product priced is listed as out of stock, but the shelf has plenty of stock. 3/the price is missleading and refers to something Not in that area. 4/ theprice displayed for a product is different for the EXACT same product on the shelf above.( In a recent case the SAME product was listed with three different prices (not counting "club card pricing). - This was an end of row situation were the whole area was stacked with the same item, but 2 out of 4 shelve had diffent prices displayed.
Would also like to add that one of your shopping pickers was wandering around,pushing her cart down the very center of the isle and rudely refused to make room, so I had to wait while she picked out her items. Came across the same person coming out of an ailse two over where she just barged out in front of me & made me have to get out of her way. I am an older person, and I find this sort of pushy, arrogant behaviour unacceptable.
When I asked the attendanyt at checkout ot correct the wrongly priced item, I explained I was umnhappy with the many pricing fails in stotre. She said she would get the store manager to talk to me. I continued with checking out my items, waited for some time, but no" manager ever appeared. Again NOT GOOD ENOUGH.

The usual long wait times at checkouts.shelves empty of most basic items.last time for me sorry!

The check out lady named Mel went politely above and beyond by pointing out that I had left some change of the conveyer belt. A very nice honest person to work for you. Thanks.

Can someone please explain why a whole cauliflower is $3-75 and a half cauliflower is $3-45. When I approached woman at service desk her response was “I hear you but Woolworths fruit n veggies are expensive.” This was at Hastings Woolworths. Hence off to New world where they were $2-50 for a half.

This was one of my worst shopping experiences I’ve had. I had an extremely upsetting experience at this Woolworth. My sister and I were getting groceries for the week and while my sister was putting our groceries on the checkout belt, I had tried moving our trolley slightly forward so I could get to the front to pack the groceries into the shopping bags. That’s when the checkout lady had stopped us and walked around to our trolley and started accusing us of stealing also adding in “there’s cameras” ?? I was confused at this comment she made as I was only trying to get to the front to pack our groceries. She kept repeating there’s cameras which made us feel humiliated. Customers queuing from behind were now looking, which added to the discomfort of the situation.

No customer should ever be made to feel targeted or unsafe while shopping. This experience has completely put me off from returning, and I will be warning others about how we were treated. This store seriously needs better staff training on respect, diversity, and customer service

Woolworths Motueka since supposedly restructure why is there no meat at 9.30 this morning. I enjoy shopping there but it is ludicrous there is no meat on shelves like the chicken breasts on special. Sometimes restructuring is not a good idea as the customer suffers.

It is beyond improvement as the opening of its new Nelson Junction Store confirms. Six online orders all initially charged at the ordered price rather than- as they claim - only for the goods delivered. Customer service phone switches to recorded music. Email contact suggests contact “Olive” a complete joke. Still owe us money but have finally given up changing to another supermarket.

Woolworths Gisborne is terribly understocked and has been for months. Absolute wast of opportunity when pak n save is doing a refit and Christmas new year holiday visitor. Management Need to have a look at themselves

Diane, Fina and Tim, thank you for your kindness.
A massive thank to Diane, Fina and Tim At Woolworths, Porirua. Your staff are all so helpful. Tim is consistently thoughtful and kind, always very helpful. Today he noticed I hadn’t got a trolley, and with a lovely smile, and a positive attitude, he asked me if I wanted a trolley. I replied, yes please, and Tim got a trolley and brought it over to me. Awesome initiative. And Diane noticed I was puzzled over a product, and although she was busy, she came over to me and politely asked if I wanted help. I certainly needed it! She was very observant, helpful and sorted things out for me, being very patient and explaining with clarity. Fina was very thoughtful and helpful both of the last two days-and so patient. Thank you for employing such outstanding staff, it is so appreciated ⭐️⭐️⭐️⭐️⭐️

The only supermarket that run out of turkey 2 weeks before Christmas (Waiheke) and other Auckland outlets a week before Christmas. Turkey is available in every Pak’n Save store but not in Woolworths NZ. Also so many other products like fresh whole duck for example, available in Pak’nSave. Countdown was managed much better then Woolworths.

If you see any promotion on Woolworth gift cards BE WARNED. It is a scam. The cards have no value loaded. You don't discover this until the awkward moment at checkout. Then customer care puts in so many roadblocks you give up chasing it. The first time it happened to me I spent over 5 hours trying to redeem a $20 voucher... gave up as there no end in sight, and there is no economic sense in spending hundreds of dollars in time trying to retrieve $20. It happened again this week with my employers $50 gift card. Not going to waste my time dealing with Woolworthless. Far more productive to warn others of the SCAM.

My complaint is about their online service.
Had one delivery guy invite himself into my home! Walked right in on a rainy day, with his muddy boots! I was left to clean up the mess he made.
Apart from "So sorry" Woolworths did nothing to put it right by me.
I am tired of paying $1.50 for ONE paper bag! That happened again today. That same paper bag cost 0.30c at the supermarket. It's an item for sale like everything else, so why are online customers forced to pay 5 times more for the exact same paper bag?!! It's not the $1.50, it's the principle. Their monthly delivery fee has gone up $3 as it is. I'm done with them.

Went to Woolworths Lynnmall. New lynn. The bakery section half the shelves empty and not a good selection.

This review is coming from a current employee of woolworths.

I use to enjoy working here, I'm staying because there are far worser jobs out there and my team are mostly nice people..

The problem now is after the restructure that went live on the 3rd november 2025.

They wanted to get rid of supervisors and managers to save some money but these were the people holding the departments together.

Now there are only 4-6 managers + the store manager depending on the size of the store, more work for the people who decided to either stay or re-apply.

The so called *better together* model where everyone from different departments is a jack of all trades and master of none works well on paper and theory but in practise is backfiring, this restructure was solely a corporate move to save money off the backs of it's workers and feels like a stab in the back.

The previous structural model was working and was sustainable, this was a greedy move and only puts more stress on workers and the turn over rate will only increase now..

Good job Woolworths committee.. (sarcasm)