Controlaccount Anmeldelser 1.062

Had the unfortunate call today in regards to paying an outstanding sum which over the course of the year was miscommunicated by UPS themselves. They’re completely useless so was somewhat glad to be contacted by Control Account.

Amanda who was on the phone to me today perfectly explained the entire situation in only a few minutes, she was able to provide me with more information in that small amount of time than I managed to get over 3 phone calls with UPS themselves.

No one is ever happy about paying an outstanding bill but Amanda made the situation very easy to go through and I am now relieved to have this situation resolved.

Great service overall!

It was a pleasure communicating with John; he was very professional and helpful. I would recommend using the adviser website. Thank you, John.

John was really helpful and understanding helped me understand things more and was very caring.

John was very helpful and changed my payment plan to suit my current situation. My query was dealt with in less than 5 minutes and John was understanding and accommodating.

Surprisingly for a debt recovery company, the staff answering on the online chat was helpful and providing clear replies. The representative dealing with me was John.

The website is clear but my written query received a non relevant reply and from a ‘noreply’ address. Hence the 4 stars.

Very helpfull customer services .I had a issue with a payment I spoke to a brilliant guy called John via online chat and he was very helpful.

The letter received wasn't clear about the subject/issue it was referring to and there was no documents to view online so I had to use the customer service to get further clarity. John in the online chat was very helpful and clear in helping me with all my questions.

Helpful quick and friendly customer service from John

Excellent communication, swift resolving.

John was very helpful, he answerd my queries expertly.

I had a query which I logged late on Tuesday. Had an email today (Wednesday) and all resolved quickly. Thank you John for your help.

John. that's all i need to say. i had a web advisor who went by the name of john. i am a student who has never encountered debt collectors or anything of this magnitude before and rightfully so i was horrified of this interaction because i thought i was about to get berated for being a financial idiot. john comforted me and gave me clear and concise advice about what options i had and even when i was accepting defeat. john continued to give me alternative options. we should all strive to be like john. i know how out of place this review is and i hope this clearly shows the impact john had on me. if i was to ever get into debt collection trouble again i would pray and hope my control account would be the agency i had to face. thank you to my control account but more importantly to john. and if you see this my control account, please give john chocolate ice cream with immediacy. add the cost to my debt if needed.

thank you guys for reading my review i hope this was helpful.

I'm being constantly chased and harrassed for a £15 admin charge on a debt that was raised in error by Fedex.

Fedex raised two invoices in error, the 2nd of which I wasn't even aware of until I was sent a threatening letter by Account Control. Since then Fedex have confirmed their mistake and cancelled the incorrect debt, however Account Control continue to chase me on a £15 admin charge, for a debt that did not even exist and was created in error by their client.

I refused to be bullied into paying this made up charge. This business clearly survives on threatening the vunerable, sending numerous texts, calls, emails and letters till they get their way.

We got a letter from these Cowboys asking for payment because we had 'outstanding payments' with UPS. Since we have a direct debit with UPS, not sure how we would have payments pending. We called UPS and they realised they missed an invoice and never allocated it to our account but they will send me an email to confirm this was now sorted.
A few days later we get another letter from the ControlAcoount cowboys demanding payment. Had a look online to find an email to send them the confirmation from UPS that there was a mistake but it got sorted. Funny enough, you can't email these shower of .... so, we called. The horrible lady on the phone said she doesn't care as she still wants her commission... That kinda sums up their company.
After arguing with her asking for an email to send the proof, we had to hang up the phone.
We contacted UPS again and they assured us this was sorted and sent us another email confirmation. A few days later we also received a Credit Note from UPS for the mistake made. So, guess it's all sorted? Nope, not at all.
A few more days pass and we get another letter from the Cowboys, this time with penalties and a 'we have no alternative but to pass you to our Litigation Dep.'
Can you contact them by email to send all the paperwork to show them its sorted? God no.
So call again, another horrible person demanding us to pay them direct and they don't care that 'ups says it's sorted'...surely you work on behalf of UPS so you should listen to what they say?
Anyway, they are not getting paid and I will show all the paperwork saying SORTED in court if I have to.
Hopefully bankruptcy knocks around the corner, companies like these deserve everything coming to them.

John was amazing! Explained everything with great detail.

Great service provided by John.
Very helpful, patient and professional.

I have paid my bill and spoken to MULTIPLE members of staff who assure me my case is closed. I continue to receive threatening letters about my ‘debt’.

Sue is an exemplary individual with a heart of gold!!! She took a special interest and utmost care in our case to resolve the issue as quickly as possible!!! We were under a lot of stress and she helped to ease the situation and calm us by being there for us every step of the way and in such a timely manner!! It’s great to be able to speak with such wonderful people!!
A MILLION THANKS 😊 TO SUE!!!

John helped out massively with a payment plan that was beneficial towards myself. I appreciate the service he provided whilst using the web chat. Thanks again!

All I can say is don't bother arguing with them , take it up with bank and dispute the payment once paid for. people are right, these are scammers and greedy. Even customer service sound really fed up of their life and lies they have to repeat to people everyday.